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“Good value, great location, will use it again!” 5 of 5 stars
Review of Wyndham Grand Chicago Riverfront

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Wyndham Grand Chicago Riverfront
3.5 of 5 Hotel   |   71 East Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #46 of 168 hotels in Chicago
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good value, great location, will use it again!”
5 of 5 stars Reviewed April 20, 2013

Thumbs up: clean, easy access (no big fancy lobby), excellent room on 28th floor with an amazing view. Free WIFI also is convenient and mandatory nowadays. Friendly staff, a tiny issue with wifi was fixed quickly. Comfy bed I will return to Hotel 71 !!

Thumbs down: TV channels are old analog 4:3 style, doesnt look great on HD flat screen. Please switch to digital HD ..

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, April 22, 2013
Dear Dominique R,

Thank you so much for taking the time to leave us your feedback. I am happy to hear you enjoyed your stay including our comfy beds in the guestrooms, friendly staff and views of the Chicago River.

You will be happy to hear that we are in the process of switching to HD channels in all of our guestrooms. I think you will enjoy watching TV the next time you visit.

I hope we will be able to welcome you back again soon!

Sincerely,

Steve Shern
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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Chicago, Illinois
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

I love hotels so much that I often do one-nighters in my own city. There was an attentive door man, a really quick check in. Had my girlfriend join me for the stay and we had dinner downstairs. Try the brussell sprouts they were awesome...

Easy no-fuss stay...friendly and warm!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, April 19, 2013
Dear MeganPat,

Thank you leaving such a great review of Hotel 71! I'm so happy to hear that you enjoyed your stay at the hotel and dinner in our restaurant, Hoyt's Chicago. I hope we will be able to welcome you back again soon for your next staycation.

Sincerely,

Steve Shern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2013 via mobile

I stayed at hotel 71 for 3 nights. The location was good and the view over the canal was nice. The parking was expensive $55 a day but it wasn't a shock as I had stayed in Chicago before. The rooms were smaller than I expected but had all the nesessarys. The staff were lovely and everything ran very smoothly. Overall, it's a nice hotel in a nice location at an ok price. It didn't exceed my expectations so I wouldn't stay again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, April 18, 2013
Dear kingy1990,

Thank you for taking the time to leave us your feedback. I'm happy to hear that you enjoyed your stay, including our friendly staff, location in downtown Chicago and views of the Chicago River. I am surprised to hear that you thought our guestrooms were small, since we are known for having some of the largest in the city. We also have a number of lovely suites, if you are looking for more space.

I'm sorry to hear that you would not stay here again, especially since your review seems very positive overall. We welcome any additional feedback you have and I hope you will give us another chance to win you over.

Sincerely,

Steve Shern
General Manager
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Santiago, Chile
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 14, 2013

This hotel has an excellent location in downtown Chicago, very near Michigan Avenue. We had a very large and comfortable room, with a beautiful view of the river. Even though the furniture and carpet felt little dated, the overall experience was excellent. The location is unbeatable and the staff friendly and helpful. Breakfast at Hoyt's (connected to the hotel) was excellent and staff there was very attentive. We will go back to this hotel in our future trips to Chicago.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, April 15, 2013
Dear PH2006,

Thank you for the great review! I'm so happy to hear that you enjoyed your stay - from our location in downtown Chicago and views of the river, to our spacious guestrooms. I'm also glad you enjoyed the food and service in our restaurant Hoyt's Chicago.

You will be happy to hear that we are renovating our guestrooms. I think you will be very happy with the updated furniture and carpeting the next time you visit.

I hope we can welcome you back again soon!

Sincerely,

Steve Shern
General Manager
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Des Moines Iowa
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 14, 2013

My daughter and I stayed here 3 nights for her 21 st birthday. They upgraded us to a junior suite. It was nice and roomy. The bed was comfortable. Our bathroom was very large and had a separate toilet, bath area from the shower. I was pleasantly surprised to see an attached area with a gym quality treadmill, desk and big flat screen tv. My only complaint at all was there was no room safe. I didn't really want to carry around all my cash with me in Chicago, but had no choice. Also check out the bar downstairs. They have terrific drinks. My fave was the " suckle sweet". The bartender we had was Ben and he was great. I would stay here again. The location is fabulous.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, April 15, 2013
Dear andmarDesMoinesIowa,

Thank you for the great review! I'm happy to hear that you and your daughter enjoyed our fitness suite and had a great time celebrating her 21st birthday. Thank you for the great comments about our restaurant Hoyt's Chicago. I will be sure to pass them along to Ben!

I apologize if you were unable to find your in-room safe, but I can assure you that we have one in each of our rooms for our guests convenience. It is typically inside the closet. If at any time you have a need for something, please do not hesitate to call our front desk.

I hope we can welcome you back again soon.

Sincerely,

Steve Shern
General Manager
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King's Lynn, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2013

The hotel is ideally postioned for visiting central Chicago. On check in we were upgraded to a river view room on the 18th floor (out of 37) and the view of the river and surrounding buildings was stunning.

The hotel provided a very good base for exploring the area with the Magnificent Mile, Millennium Park and Chicago Transport Authority (CTA) trains and buses all within easy walking distance.

All the hotel staff we dealt with were polite, friendly and efficient. The room itself was quiet, even with the odd emergency vehicle passing on the road below with siren blaring. I have no complaints with regard to the cleanliness of either the room or the hotel in general. The room was large as was the ensuite and the bed very comfortable. It was nice to have a coffee machine in the room but an option to have tea would have been appreciated. Strangely although toiletries were provided these did not include shower gel but did include soap bars.

We did not eat in the hotel but did use the bar which had a good variety of drinks at average prices for this grade of hotel. The bar staff were knowledgeable, chatty and efficient.

All in all I have no hesitation in recommending this hotel and will certainly stay there again if I stay in Chicago at any point in the future

Room Tip: Go for a high level river view room even if it does cost a little more. You will never tire of the e...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, April 15, 2013
Dear IHW56,

Thank you for staying at Hotel 71 and for leaving us such a great review! I'm glad you enjoyed our location in downtown Chicago, views of the river and friendly staff. Thank you for recommending our hotel.

Regarding the questions you had about your stay, we do provide tea upon request. Simply call down to our front desk and they will be happy to deliver Keurig tea cups. Also, due to guest feedback, we will be upgrading our bath products to Gilchrist & Soames sometime next month. The new bath products will include shower gel. I think you will really enjoy these the next time you stay here.

Safe travels,

Steve Shern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Grand Chicago Riverfront

Address: 71 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Spa Hotel in Chicago
#36 Romantic Hotel in Chicago
#38 Family Hotel in Chicago
#44 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Grand Chicago Riverfront 3.5*
Official Description (provided by the hotel):
The Wyndham Grand Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more   less 
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Also Known As:
71 Hotel Chicago
Hotel 71 Chicago

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