We stayed in the Embassy Suites on State Street for a long weekend over Father's Day weekend, after having a Priceline bid accepted for the hotel. Upon check-in, the woman working the desk (I believe her name was Nelly) did not actually welcome us to the hotel or Chicago, except to say, "May I help you?" I am not for sure, but that was maybe the first time I have not been welcomed and thanked for staying in a hotel in Chicago. As our Priceline bid of $125 for each of 2 nights saved us over 50% of the advertised rate on the website (I checked the advertised rate as soon as our bid was accepted) we believe that they stuck us in one of their most uncomfortable and least desirable rooms. We stayed on the top floor in a corner room (#1329 I believe) that was not actually a suite with seating area, and was very small compared to the other suites on our floor. The room did not include a chair or sofa for sitting, which was not very comfortable. The bed was very comfortable, as we have found most beds in the Hilton chain of hotels are more comfortable than other chains. The shower in the bathroom was one of the smallest that we have experienced in any hotel in any location. This shower looked as if it was made for an RV and not for any hotel room. The fitness room had a good selection of workout equipment and plenty of towels for after the workout, but we did not try out the pool.
Saturday morning, the breakfast buffet appeared to be a very nice set up, with cooked to order eggs and omelets, but that was all an appearance. The bacon, sausage, potatoes, and pancakes were all below room temperature. Settling for an omelet, I asked for an all-meat with cheese, and when the gentleman cooking it served it up, he said, "Mushroom with extra cheese!" I did not make a move toward the plate, and he said again, "Mushroom with extra cheese?!" I then told him that I had ordered an all-meat omelet, and he shouted back, "That is what I said!" I responded, "No, you said mushroom with extra cheese." The cook said, "I did not." At that point the man behind me in line (who I did not know) said, "Yes you did. Neither one of us ordered anything with mushrooms." At this point the cook took the spatula and cut into the omelet to examine the contents, and then tried to cover up by saying, "I was only playing. It is all-meat. Enjoy!" At this point, I wish my wife and I had walked down the street to a Corner Bakery!
Upon finishing our meal, I went to the front desk to ask if there was any way to move our room to a suite, I was told that there was no way that was possible, as they were completely booked for the evening--which was a shock to us, as we were in and out of the hotel multiple times the previous night, and there were TONS of darkened rooms facing the indoor atrium area and again on Saturday evening upon returning from the theater the rooms were still darkened! Saturday evening, upon returning pretty late from the theater, we found that our air-conditioning unit had stopped working, and the room was very warm. At that point, we did not feel like trying to move rooms at such a late-hour, besides it would not have done us any good as we had been falsely told that they were all booked up.
The main positive for this Embassy Suites location is that it is in a tremendous location for easy access to anything you want in Chicago. Michigan Avenue with all of the shopping options is just a few streets east of the hotel, the Chicago River is a few streets south, and there is easy access to the subway system and the "el-train" as well. There are also tons of great dining options within easy walking distance to the hotel.
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- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites