Checked in early in the day. Glad we did. Hotel got very busy around normal check-in time. We were there over Spring Break -- unfortunately. We were not there on vacation and were dismayed to have LOTS of little children--ages 4-7--running all over the hotel unaccompanied. They were running laps around the floors, slamming doors, playing with elevators, screaming. Breakfast was good but you had to go early to avoid long lines. Wish hotel staff would supervise kids at the buffet--saw some pretty gross things (which is another reason to go early--before all the kids get up). Pool and hot tub were overflowing with people so we avoided them.
No issues with the hotel itself. They were finishing up renovations in the lobby but it didn't impact our stay. Hotel staff opened up additional rooms so that there was adequate seating for breakfast. Concierge had a long line so we asked for info from the front desk, and they were very accommodating.
Bottled water in the room was $4. Water in the vending machine was $2. We walked across the street to the corner market and got 6 bottles for $1.99.
You have to pay for internet access which is ridiculous in this day and age. AND, the access is for only ONE device, not every device in the room. Would have been nice if they had clarified this prior to us getting it. I think it's this way with all E.S. though.
Good stay despite the frustration brought on by the crowds. Comfortable beds and pull-out. Air purifier in our room was nice. Great that the window opened so we could get some outside air.
- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites
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