I'd been looking for a central location downtown to stay during my frequent trips to the Midwest to check on my aging parents. Embassy Suites fit the bill to a T -- just loved the suite, the furniture and the in room amenities. Also great was the Osteria via Stato restaurant. The downside was the construction in the lobby, the clueless bartender at the evening reception, and the expensive overnight parking. Another downside specific to my visit was a large group of college students who occupied much of the lobby space...but this was a small and temporary issue. I will likely stay here on my next trip to Chicago.

We had a fantastic Chicago family vacation at this wonderful hotel! Perfect location, close to all the best attractions downtown. What really makes this hotel stand out to me was the phenomenal staff!!! From the smiling, helpful valets, to the friendly and fast front desk staff, helpful concierge, wonderful reception and breakfast chefs & servers, I really just cannot say enough about the employees of this hotel!!! My mom, sister and I visited with my 3 children for 3 days and loved it. The full breakfast was great and a huge timesaver when you are busy in the city. Clean, comfortable rooms and a lovely new pool. Very family friendly. Wonderful!!!

We went up to Chicago for the weekend and decided to stay at Embassy for the location and amenities. The hotel was under renovation which I knew about, however, as a silver HH member they put me in a room on the 3rd floor directly over the construction area. The room was noisy too. Front desk staff was not helpful or friendly at check-out... Nobody asked me how my stay was at check out... I was told I had to move my truck by 3pm or they would charge me another $50 on top of the $100 I had already paid for the weekend. I stay in Chicago all the time at the CY Marriott Mag Mile and have never experienced anything like this... The only good thing about the stay was the breakfast was one of the best I have ever had at an Embassy.

I will try to stick to the facts however it was disappointment after disappointment this past weekend. My husband and I booked 4 rooms at the Embassy Suites to host family for our wedding reception weekend. We are also Platinum Members at this hotel chain, we travel a lot. We knew when we booked the rooms that the hotel was doing some ‘renovation’ work. The website and employee we spoke a month before we booked the 4 rooms assured us the majority of the construction and renovation would be completed by the time mid-February. Upon arrival on Thursday, there were school groups all of over the hotel. Only two of four elevators were working so it took about 10-15 mins to even get on an elevator (each elevator held about 6-7 people comfortably minus luggage). I don't mind taking the stairs, but its harder when you are 7 months pregnant. From there our ‘experience’ went on a downhill on a runaway train:

•The free breakfast, was literally next to a construction area. So the omelet station was four campfire burners and you got to smell the fumes from the construction while enjoying your breakfast.

•Thursday-Sunday, either only one or two of the elevators were functioning. It was about a 20-30 min wait for the elevator during the day.

•Since the elevator took so long, all of the guests had to take the stairs. Which would be fine if I was not 7 months pregnant!

•On Sunday after finally getting an elevator after 10 mins, my family and I were seating and waiting in the lobby to go to the airport with our luggage. A hotel employee comes over to us and says “we need everyone in the lobby to leave so we can take a photo.” I asked her “where can I sit then?” She says “Oh , just take the elevator to the second floor.” That is fine if I was not 7 months pregnant and had to wait 10-15 mins because you have one working elevator!

•After speaking to the hotel manager and another front desk employee, their response was
“Sorry, there’s nothing we can do." or " I don't know when the elevators will be working again."

We will never stay at the Embassy Suites in Downtown Chicago again. One of the worst experiences I have ever had.