I will try to stick to the facts however it was disappointment after disappointment this past weekend. My husband and I booked 4 rooms at the Embassy Suites to host family for our wedding reception weekend. We are also Platinum Members at this hotel chain, we travel a lot. We knew when we booked the rooms that the hotel was doing some ‘renovation’ work. The website and employee we spoke a month before we booked the 4 rooms assured us the majority of the construction and renovation would be completed by the time mid-February. Upon arrival on Thursday, there were school groups all of over the hotel. Only two of four elevators were working so it took about 10-15 mins to even get on an elevator (each elevator held about 6-7 people comfortably minus luggage). I don't mind taking the stairs, but its harder when you are 7 months pregnant. From there our ‘experience’ went on a downhill on a runaway train:
•The free breakfast, was literally next to a construction area. So the omelet station was four campfire burners and you got to smell the fumes from the construction while enjoying your breakfast.
•Thursday-Sunday, either only one or two of the elevators were functioning. It was about a 20-30 min wait for the elevator during the day.
•Since the elevator took so long, all of the guests had to take the stairs. Which would be fine if I was not 7 months pregnant!
•On Sunday after finally getting an elevator after 10 mins, my family and I were seating and waiting in the lobby to go to the airport with our luggage. A hotel employee comes over to us and says “we need everyone in the lobby to leave so we can take a photo.” I asked her “where can I sit then?” She says “Oh , just take the elevator to the second floor.” That is fine if I was not 7 months pregnant and had to wait 10-15 mins because you have one working elevator!
•After speaking to the hotel manager and another front desk employee, their response was
“Sorry, there’s nothing we can do." or " I don't know when the elevators will be working again."
We will never stay at the Embassy Suites in Downtown Chicago again. One of the worst experiences I have ever had.
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- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites