The hotel is undergoing some renovations, but it was still quiet. The complimentary breakfast and the happy hour suffered, however, due to a lack of seating. Some of the staff that have been there when we have stayed in the past have moved on, and the new ones are not quite as friendly, but were never rude.

I booked a last-minute trip over the holiday weekend for a girl's night out with my daughter. The location is ultra-convenient to just about everything!! It's a short walk to the El station (which we rode from the suburbs), there's a grocery store across the street, and of course Michigan Ave is just 3 blocks away. The room was clean (with the exception of cloudy, food-specked drinking glasses and dark fingerprint smudges on the bedroom door). The manager's reception is a nice gesture, but we skipped it -- the lines for beverages can be long. The morning breakfast with made-to-order omelets is OUTSTANDING!! There is construction on the 2nd floor and it appeared only 2 of 4 elevators were working (so be prepared to wait -- or use the stairs). The doormen were friendly and made us feel welcomed. The pool and work-out rooms were nicely maintained. If we ever spend another night in Chicago to play "tourists", this will be our first pick. Thanks ESH!

I love the Embassy Suites Hotels!!! Best service, welcoming staff, reasonable prices, beautiful accomodations and they really know how to show their appreciation for paying customers!! Their rooms are alwyas fresh and clean as well as extremly comfortable. I will be booking again very soon!

Past experiences have been good, but this trip lacked the service we are used to. Our room wasn't as clean as usual. The breakfast buffet had many items empty and we had to wait for clean plates. Checkout took an unusually long time.