Past experiences have been good, but this trip lacked the service we are used to. Our room wasn't as clean as usual. The breakfast buffet had many items empty and we had to wait for clean plates. Checkout took an unusually long time.

Great location in Chicago, near shopping, restaurants and theaters, but incredibly noisy with the atrium, especially if anyone (like I did) sleeps in the front room of the suite. Breakfast and the managers reception were very nice, and the hotel employees were great.

Great location, 1 block from the Red Line. Parked car for free offsite and rode Red Line to all destinations (Parking onsite is too expensive). Front desk help were very helpful and nice. Hotel under construction but only downside was the wait for elevators. Only 2 working. Manager reception and FREE made to order omelets were GREAT!!! Would definitely stay there again but I am sure the price will be much higher as construction seems to be winding down. Great rooms with separate living area,clean as well.

I'm a big fan of Embassy Suites. They offer good value for families as well as business travelers.
This Embassy Suites is in the last stages of renovation. It is fresh and clean and despite the temporary kitchen facilities, breakfast and cocktail hour was just as expected. Only 2 elevators were working so the lines were long at peak intervals. The concierge, Lili, was helpful. The location is ideal for the near North area and Mag mile. Pool and hot tub were newly updated and although small, enough for kids to have fun and adults to paddle around in. Doormen were terrific and welcoming. They made you feel like you wanted to come back just to be welcomed by them personally.