Our family of 6 just stayed at this hotel for 4 nights. I booked 2 adjoining rooms on-line to the tune of $1500 charged up front. My online registration had instructions that I required adjoining rooms because of small children. Upon completing my registration, I then called the hotel and gave them my confirmation numbers and made sure they had my reservation for adjoining rooms. The man I spoke with confirmed that they had received the request and it would be honored. Of course, upon arrival, no such luck. Xavier at the front desk was curteous, but no help whatsoever. He kept repeating that they cannot guarantee such requests and he wanted to put us in rooms right next to each other. I finally asked to talk to the manager. She was helpful and fixed us right up. However, I was told repeatedly that they do not make those guarantees, and that had they been at capacity I would have been out of luck. I thought the customer service was somewhat lacking.
Finally made it to the rooms and they were nice-- typical Embassy suites. Window faced parking garage, but I didnt mind-- I just wanted adjoining rooms!
This was a very slow week in Chicago. There were few lines at the breakfast buffet. The food was fine. The people as usual, were rude. Just because food is free and in all you can eat quantities, people go crazy and all manners go out the window. So many guests at breakfast in their pajamas...wow.
Room service food was good-- service was poor-- called three times for beverages and they never came.
All in all, it was a fine hotel for a family vacation because of the large rooms and the breakfast buffet. The kids also very much enjoyed the pool. I would not stay here if I was travelling alone or as a couple with my husband-- there are much nicer hotels in the city.
- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Tingo, Agoda, TripOnline SA, EasyToBook, Priceline, Otel, Hotels.com, Venere and Fareportal so you can book your Embassy Suites Hotel Chicago Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.