Nine night stay, not one staff member greeted me at any time. Usually no one evident on duty at the door, especially at night, and the concierge desk was either empty, or had staff lounging around chatting to each other. Security desk often empty. Price and location good, but no one mentioned the striking staff picketing in front (longest strike apparently in Chicago history, more than a decade). Lots of partying in the hotel.
Linens nice on bed. Towels well used. Carpet dirty and old all around. I was moved by the manager on my 3rd night because of water damage construction in the room next to me, but I had to argue for a better room. The king sized room was a nice size, with a view through two small windows of Lake Michigan. The windows on the 12th (top) floor are very small, all around. The room had a bureau, desk, one upright dining-room style chair and a stool, all well used and old, but not in keeping with the building design - just old furniture. No table or arm chair and a lot of empty space. In a room that was at least 14x20, the only places to sit were the bed, the stool and the uncomfortable chair. The first room had more furniture in half the space. You can see the former elegance in the woodwork, but it has been painted over and quite knocked about. Lots of upkeep needed - fire alarm missing a cover, light fixtures needing cleaning, floors needing a good detailing. Very warm rooms, no cooling or air circulation - open windows mean lots of street noise (fire department access main route) and the small windows on 12 let in very little light and air.
Someone could turn this into a gem - and take better care of it. The staff do not seem to care that much.
Good location for the Loop, buses, Art Institute. Don't miss the Chicago Symphony Auditorium (frequent concerts) and the Chicago Architecture Foundation (walking/bus tours, great store); both two blocks up.
- Also Known As:
- Congress Plaza Chicago
- Hotel Congress Plaza
- Congress Hotel Chicago
- Congress Plaza Hotel Chicago
- Official Description (provided by the hotel):
- Welcome to our downtown Chicago hotel! Congress Plaza is an extraordinary piece of living history. Book a night here for a unique and memorable stay. ... more less
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