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“Middle of Chicago downtown” 3 of 5 stars
Review of Congress Plaza Hotel

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Congress Plaza Hotel
3.0 of 5 Hotel   |   520 S Michigan Ave, Chicago, IL 60605 (Downtown / The Loop)   |  
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Ranked #131 of 178 Hotels in Chicago
Doha, Qatar
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Middle of Chicago downtown”
3 of 5 stars Reviewed March 18, 2013

Nothing is special about this hotel it's really old, my experience there is not what expected to see, however it is a good hotel for limited budget and the main special thing about it is that it is in the middle of Chicago downtown. However I've been there for three nights and I don't know maybe other people have better experience.

Overall it is average.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 18, 2013

We stayed St Pats weekend and its in a good location, staff is friendly and our room was clean. We were on the city side so we heard the el allll night. My son said the hotel reminded him of "The Shining" although we never saw a ghost. Great pizza place around the corner. The beds were hard and pillows even harder. I felt like I was sleeping on a rock. I love Chicago and will always return but will definitely find a different hotel.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 18, 2013

Although historical (built in the late 1800s) and beautiful in certain areas (ie. ballroom, lobby) the majority of the hotel needs some serious updating (ie. rooms, bar). It's "ok" as far as cleanliness is concerned, and the staff is alright (ranging from friendly to not-so-friendly). Finally, although the location is decent (right on Grant Park) there are very few restaurants/bars in the area.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
1 review
5 of 5 stars Reviewed March 17, 2013

We came from Ireland and found in my opinion , a lovely old world hotel which wants to move on but for whatever reason its not being left develop a pool and spa area. After 9/11 tourists were very scarce flying anywhere in the U.S.A. and the hotel reduced wages to keep staff until things picked up again, instead of shutting down. This didn't please some union or other and they went on strike, The people striking are not workers in the hotel but come from other hotels in the area. Now there's a sort of Mexican standoff thats about to come to an end as a strike cannot last longer than 10 years.
The staff are extremely friendly and helpful. The room that we had overlooked the Fountain and if there is a ghost in the hotel , I can only suggest that he or she had such a lovely time there that they probably never want to leave.
I cant wait to go back there and enjoy the delights of Chicago from such a wonderful location

Room Tip: Look for a room overlooking the lake
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warsaw, Indiana
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 16, 2013

Yes it's old and past it's prime, but it was a delightful experience. The building is over 100 years old, so no it doesn't look or smell new, but if you go there with the idea of experiencing a little history it is worth the lack of hot water and the high cost of parking. We were on the 10th floor, north tower.The staff was pleasant, and the beds super comfortable. Our room was clean, We paid extra for a view of the lake, and it's within walking distance to great shopping, dining and the sites. Went exploring thru the hotel. Observed no ghosts, Saw plenty of people checking in and sitting in the lobby but never once saw anyone going in or out of a room. Had the feeling we were the only ones there. The hallways were creepy, and I was a little scared. I would stay again!

Room Tip: Higher floors, lake view side.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed March 15, 2013

cold room, old hotel, not brekfast included, internet not free....(10 dollars a day) the hotel is in a great position,in the middle from north michagan( all the shops) and the best museum. it s 5 minutes from milleniunm park, and 10 minutes from the museums... but for the price is not suggest...good luck

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 14, 2013

This hotel was part of St. Patricks Day trip I planned and that went very poorly. The staff from the reservation agent, to the accounting agent, to the front desk associate had poor communication and customer service skills. It is really unfortunate that hotels like this one still are able to sell because of their proximity to the vibrant downtown area. Very dissatisfied with service and hotel property. Make sure you cancel your reservation at least a week before your arrival because they will hold your card pending charges for over week. Please save your money and time.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #131 of 178 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Congress Plaza Hotel 3*
Number of rooms: 851
Official Description (provided by the hotel):
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

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