Here's the deal...the hotel is in a fabulous location, right near Grant Park, the museums, restaurants, Soldier Field etc. HOWEVER, the hotel is in desperate need of a renovation; everything is just kind of run down. I get the impression that a renovation will never occur because they know people will stay there anyways due to their location. This is no 5 star hotel, but if you want a base location with a decent place to sleep, the Congress plaza hotel will be fine.
Also, I found their customer service to be pretty underwhelming. I asked for a rollaway bed, and was told it would be brought up to the room immediately. Four hours later, when the rollaway bed was still MIA, I stopped by the front desk and was told they would bring it up shortly. I mentioned that I was told that four hours earlier and the gentleman at the front desk told me that was the best he could do for me. Any request I had took FOREVER - valeting my car, getting checked luggage, etc. It was all a bit of a hassle.
- Also Known As:
- Congress Plaza Chicago
- Hotel Congress Plaza
- Congress Hotel Chicago
- Congress Plaza Hotel Chicago
- Official Description (provided by the hotel):
- Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This “Landmark of Chicago Hospitality” has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore the best downtown Chicago has to offer just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city’s finest retail stores, the bustling business district and Chicago attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick, Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, BookIt.com, HotelTravel.com, TripOnline SA, EasyToBook, getaroom.com, Otel, Venere, Agoda and Fareportal so you can book your Congress Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.