The hotel itself was nice. It had an updated, modern lobby, but the rooms could use a bit of a refresher. It was pretty much your standard stay.
My disappointment stemmed from the lack of promised follow through on a pair of eyeglasses that I left in the room. Upon returning home, I had worn my contacts all day and wanted to change to my glasses. I realized that I had left my glasses on the floor next to the bed (I slept on the non-nightstand side). I immediately called and was transferred to a nice gentlemen who informed me that while no glasses were returned yet, but he would send someone up to the room to check. He took my information down and said they would call me later. I was never called. My sister called later that evening, around 6pm as she was leaving work from downtown and could have picked them up. She was informed that the room had not been cleaned yet, so nothing had been returned.
The next morning, I called again to see if they had been returned. The gentleman I spoke to, again very friendly, said that nothing had been returned and someone would call and update me. Again, i was never called.
I understand that it was my responsibility that I left the glasses in the room. I even understand if someone stepped on them and broke them, especially since they were on the floor. I just with that a) Someone called and updated me as promised (twice!) and b) They owned that the glasses may have been broken, so that I could pick them up and have them repaired.
I am furious at the lack of follow through from Marriott. My family has stayed with Marriott for many years and we even own a timeshare through them. I cannot believe that something so simple as forgotten eyeglasses was so badly dropped. I've left things at random, less-elite hotels and have ALWAYS had them returned, no matter how minor it was. I will not be staying at this Marriott ever again, and I will definitely NOT be recommending it to others.
- Official Description (provided by the hotel):
- Encounter a renowned Chicago hotel combining the epitome of luxury and convenience at the Marriott Downtown Chicago Magnificent Mile Hotel, a Windy City landmark on Michigan Avenue's Magnificent Mile. Situated amongst world-class shopping and dining, this Chicago, Illinois hotel is in walking distance of top attractions, including Navy Pier, American Girl Place, Shedd Aquarium, Millennium Park, Theater and Museum Districts. ... more less
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- Also Known As:
- Marriott Chicago Downtown Magnificent Mile Hotel Chicago
- Chicago Marriott