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“Good stay” 4 of 5 stars
Review of Chicago Marriott Downtown Magnificent Mile

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Chicago Marriott Downtown Magnificent Mile
3.5 of 5 Hotel   |   540 N Michigan Ave., Chicago, IL 60611 (Near North Side)   |  
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$25 Daily Credit
Ranked #105 of 174 Hotels in Chicago
St. Paul, MN
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
“Good stay”
4 of 5 stars Reviewed March 2, 2014

I was here on business for 3 nights. Efficient and professional check-in and check-out, clean, well appointed, comfortable, good location, walking distance to shopping and restaurants. Lively lobby bar. Fine for business, not much character. For more character stay at The Palomar. It's just a couple blocks away and feels cozier, fun, with super friendly staff.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,593 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arden, NC
Top Contributor
81 reviews 81 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 1, 2014

Spent three nights at the Marriott Downtown Magnificent Mile and the location is perfect to all the Michigan avenue shopping and short cab rides to any where you don't want to walk. Had a great stay. Concierge was very helpful and friendly. Rooms are a bit small, but we had four to a room, so that made a big difference. Overall, very good experience.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2014

Beautiful and spacious hotel -- and great guest experience. Kareem, at the front desk, is amazing. Extremely customer-oriented to handle every request with kindness and caring. Linda, the concierge, was also tremendous. And a sweet person in the upstairs concierge lounge, Basilisa. Nice people, great hotel! Thanks Marriott!!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn, Michigan, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2014

From the minute we pulled into the valet parking area, the service at this hotel was superior. The bellman had our luggage out of the car, instructed the valet to clear the trash out of the car and took our things inside within seconds. Check-in was effortless. We were in our room on the 28th floor moments later. Our entire stay was like this. The service was impeccable throughout the 2 days we were there, and the check-out and car retrieval from the valet was just as easy. A+ for service.

Room Tip: We always enjoy a high floor room, but I don't think there's a bad room in the hotel.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christiansburg, Virginia
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 20, 2014

Great location, clean rooms, and an outstanding staff! We had catered meals for our business lunches, and it was delicious- could not have asked for better service from the staff the entire stay. Breakfast was expensive, but Starbucks offers a more affordable option.

Stayed January 2014, traveled on business
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2014

We recently had an event here and it was great. The employees at the hotel are very helpful and friendly. The rooms are your basic hotel rooms, nothing impressive. The food at the restaurant is terrific. Overall had a wonderful experience, would definitely stay here again.

Room Tip: Rooms on the higher floors are the best.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oak Park, IL
Top Contributor
289 reviews 289 reviews
37 hotel reviews
Reviews in 63 cities Reviews in 63 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed February 14, 2014

I live in the Chicago area, so I stayed at this hotel because I was attending a major conference in my field.

The staff members--from the desk clerks to the servers in the restaurant, just everyone--are absolutely terrific and guest-centered. The property itself is a bit tired. For instance, while our room was clean (and the housekeeping folks are great, too), the furniture was damaged and rough and there weren't enough outlets that were easy enough to access (or that were functional).

The food at the coffee shop in the hotel was quite good--and again, the staff members are great. The location, of course, can't be beat.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review, February 17, 2014
Thank you for taking the time to comment on your recent experience at the Chicgao Marriott Downotwn. Your kind accolades were appreicated regardinng our pime location and how focused our Hosts were in extending outstanding customer service and hospitality to you. We were delighted as well to learn your restaurant experience was enjoyed. Our primary goal is to ensure we consistently provide our guests with a stellar experience. Your feedback regarding the furniture and additional outlets will be shared for further consideration. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Family Hotel in Chicago
#89 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Downtown Magnificent Mile 3.5*
Number of rooms: 1198
Official Description (provided by the hotel):
Encounter a renowned Chicago hotel combining the epitome of luxury and convenience at the Marriott Downtown Chicago Magnificent Mile Hotel, a Windy City landmark on Michigan Avenue's Magnificent Mile. Situated amongst world-class shopping and dining, this Chicago, Illinois hotel is in walking distance of top attractions, including Navy Pier, American Girl Place, Shedd Aquarium, Millennium Park, Theater and Museum Districts. ... more   less 
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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