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“Great location, but very crowded and noisy” 3 of 5 stars
Review of Chicago Marriott Downtown Magnificent Mile

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Chicago Marriott Downtown Magnificent Mile
4.0 of 5 Hotel   |   540 N Michigan Ave., Chicago, IL 60611 (Magnificent Mile)   |  
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Ranked #111 of 177 Hotels in Chicago
New Delhi, India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Great location, but very crowded and noisy”
3 of 5 stars Reviewed May 14, 2013

I selected the hotel primarily based on the location and my loyalty program with Marriott. The location is fabulous, right on N Michigan Ave, walking distance to all the wonderful shops and several bars and restaurants.

The hotel lobby is dominated by a very noisy bar; it was crowded everytime I crossed it. Considering the size of the hotel, they should have more check-in attendents manning the desks. I had to wait approx 15mins to meet an attendent.

The room was of adequate size and it was nicely furnished. Mine was on the 20something floor and overlooked magnificient mile with partial views of lake Michigan. The bathroom, though small, was adequate and stocked with Bed Bath & Beyond toiletries.

I did not try any of the bars/restaurants at the hotel and bought my breakfast at the Starbucks in the lobby.

Overall, the hotel was nice and I may stay again for the location, but I did find it to be noisy and crowded.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,712 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
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Tampa, Florida
Top Contributor
180 reviews 180 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed May 13, 2013

This is a 4-star because of the location. If you want/need to be downtown near Mag Mile and you like Marriott's this is your choice.
Here are some tips to help you
1) Staff is really friendly and helpful with directions. It's easy to get turned around here so just ask if you need to get somewhere
2) The rooms overall are really 3-star quality. nothing special - no fridge in room, tv is rather small, bathroom is ok, decor is average. Again you are staying here for the location
3) no free wi-fi
4) starbucks in the lobby area
5) nice bar area on the main floor
6) it's noisy so request an upper floor if you can. that will also give you a better view too
7) Fitness Center - a good selection of cardio. Decent weight room with free weights but nothing special. There is also a lap pool and spa. All of this is on the 9th floor. When it's sunny you can also sunbath on the open deck area
8) MI Ave and lots of other shopping is within easy walking distance, however (as with most of Chicago) if it's not hot out, bring a jacket because it gets cold and windy between the buildings

Stayed May 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Top Contributor
99 reviews 99 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 13, 2013

We checked in for a business trip my wife went on and her company put her up here. The hotel is centrally located downtown, near the Grand St. L station. The staff has been extremely helpful and the room is comfortable and reasonably sized. The only drawback is the street noise, mainly a lot of sirens at night, and also through the door, you can hear people talk pretty easily.

We had a nice view of the city along Michigan Ave, with a peek of Lake Michigan, also a pretty early and bright sunrise which was mostly blocked by the curtains. Lots of great shopping and great restaurants nearby as well. Also the elevators come quickly, which is a big plus for me.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sao Paulo, SP
Top Contributor
89 reviews 89 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 12, 2013

I used to stay in Marriotts all over Latin America and the US (California, Chile, Bogota, Sao Paulo), but never found a property so poor like this. Rooms are not nice, front desk staff act like they are doing favors to you (my reservantion included club lounge, continental breakfast and internet and was not given to me by check in), no room service after 9:00 pm (Big city as Chicago no room service after 9pm?). Really this property needs much more to be at a level of a Marriott.

Room Tip: Avoid get rooms ending on 03 internet doesn't work in these rooms
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New Canaan, Connecticut
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 10, 2013

First, Concierge Gloria helped us get our bearings! She Is such an asset to the team! Great location of the hotel. friendly staff and overall, a great stay! Smaller rooms, but that is to be expected with a city location.

Room Tip: we had a city view. Nice, but I suspect a lake view would have been better!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 9, 2013

Located just on the Magnificent Mile,very convenient. Has a parking package, the garage is just across the street, can park until 4pm the following day.
Rooms are smaller, and older, just OK, nothing fancy. Lobby is small too. Check in/out really fast. We were early like 11am, but they checked us in anyway (checkin time is 3pm). Very helpful staff. Driehaus Museum is about 3 blocks away.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, Indiana
Top Contributor
89 reviews 89 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 8, 2013

I spent three nights in this property in march 2012. The weather outside was in the 60's but the room was in the low 80's. I asked for another room and it also was extremely uncomfortable. The door/window could only be opened about an inch. The hotel provided fans to blow around the hot air.. I realize that this time of year can either be cold or warm but that is no excuse for a uncomfortable room - especially at the rates that they charge.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Luxury Hotel in Chicago
#83 Family Hotel in Chicago
#90 Romantic Hotel in Chicago
#98 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Chicago Marriott Downtown Magnificent Mile 4*
Number of rooms: 1198
Official Description (provided by the hotel):
Encounter a renowned Chicago hotel combining the epitome of luxury and convenience at the Marriott Downtown Chicago Magnificent Mile Hotel, a Windy City landmark on Michigan Avenue's Magnificent Mile. Situated amongst world-class shopping and dining, this Chicago, Illinois hotel is in walking distance of top attractions, including Navy Pier, American Girl Place, Shedd Aquarium, Millennium Park, Theater and Museum Districts. ... more   less 
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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