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“Treated like a third class citizen!” 1 of 5 stars
Review of Hilton Chicago

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Hilton Chicago
4.0 of 5 Hotel   |   720 South Michigan Avenue, Chicago, IL 60605 (Downtown / The Loop)   |  
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Ranked #93 of 177 Hotels in Chicago
GreenLeadersSilver level
Milwaukee, WI
1 review
11 helpful votes 11 helpful votes
“Treated like a third class citizen!”
1 of 5 stars Reviewed July 27, 2005


I realize that reserving a room through Hotwire means that I may not receive a room on the 22nd floor with an amazing view of the lake; however, I fully expected to at least be given a room with a bed. Upon checking in at 3:30 in the afternoon, my fiance and I requested a non-smoking room. We were told that because we made our reservation through Hotwire, we were not guarenteed a specific kind of room. The receptionist went on to say that not only was the hotel overbooked, but the only room they were willing to offer us was the living room of a suite, equipped only with a pull-out sofa bed! She kept insisting that it was a lovely room with an amazing view, but I said I was more concerned about having a place to sleep than I was about looking at the lake (I'm from Milwaukee, I see the lake everyday). She left and spoke with a manager, but came back, unapologetic, with no alternative. Normallly I would have sat on the counter until the problem was fixed, but being newly pregnant, all I wanted to do was lay down. The view was great, but for $110 I could've slept on my own, much more comfortable, sofa. I travel quite a bit and have never been treated like this. I will not go back.

  • Stayed July 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,051 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lees Summit, MO
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 26, 2005

Stayed here for three nights over the 4th of July weekend. Chose this hotel because if it's location (across the street from Grant Park where the fireworks can be seen). Beautiful old hotel, well maintained. We had a king bed, very comfortable with quality linens and very comfortable mattress. We did learn that the standard rooms with two double beds are much larger than the standard rooms with a king bed (older adult family members stayed in one of the double bedded rooms). Nice bathroom, very clean. The public areas of this hotel are magnificient. The lobby is beautiful as are the ballrooms. We ate at the Irish pub in the hotel--good food and the most reasonably priced of all the restaurants in the hotel. If you're physically able to walk any distance, this hotel is conveniently located to the Shedd Aquarium, Field Museum, and Adler Planetarium. We didn't find very many restaurants close by other than in the hotel.

  • Stayed July 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 21, 2005

Best hotel bed I have ever slept on! Rooms were nice and clean. With 4 women sharing the room, we extremely appreciated the 2 bathrooms. We had a great view of the lake, very pretty in the morning. Plus it was a quick walk to the shore. Always had hot water for showers. Pool was nice with an outside deck for lounging. Oh, if you want to use the exercise facilities, plan on $13 a day for access.

  • Stayed July 2005, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia, pa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 9, 2005

My husband and I stayed here for 5 days, returning July 9'th. I primarily chose this hotel for it's location (walking distance to museums, lakefront, etc.) and the spa. We greatly enjoyed both.

We started every morning with a visit to the sauna, hot tubs, and pool, then showered and headed out to various attractions. This hotel is within walking distance of the Art Institute, the Shedd Aquarium, Field Museum, and Adler Planetatium. We also walked to the Chicago River for an architectural cruise, but that might be a bit far for some others.

The only real problem we had with the hotel was our fellow "guests." During our stay, several conventions landed there, including a group of Bible Bowlers (several hundred middle American families with preteen and teenaged children competing in a bible trivia contest), a horde of Pampered Chef ladies, and some others. Is it a Midwest tradition that because you have rented a number of rooms in a hotel, you have the right to take over common areas, such as the elevator lobbies on every floor, for group meetings? These group meetings consisted of 20-50 teens or Pampered Chefs sitting barefoot on the floor of the lobby area whooping and hollering, playing card games, and eating take-out pizza! It was most disconcerting, and I cannot imagine why the hotel management did not discreetly direct these folks to a private gathering area.

Unfortunately, this kind of behavior damaged our experience of an otherwise lovely hotel. I hope the Hilton staff will find a way to deal with such lack of civility.

  • Stayed July 2005
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 14 cities Reviews in 14 cities
277 helpful votes 277 helpful votes
5 of 5 stars Reviewed July 8, 2005

I have just returned from a 3 night stay at this hotel and I found it wonderful. It is a very majestic hotel and our room on the 13th floor was huge (it was a smoking room). It had 2 large beds, and 2 bathrooms, loads of white fluffy towels, massive TV, a coffee machine, mini bar etc etc. The only tiny complaints I had was that there was no coffee in the room on arrival and on my way out I asked the desk staff, who assured me it would be there on my return from a night out.....no it wasn't. Also the lifts were continually busy, but it was 4th July and the hotel looked to be exceptionally busy, but 30 minute waits at a time seemed extreme.

Other than those 2 minor issues, we loved the hotel, loved the rooms, loved the beds and the bedding was divine, loved the location......if we return to Chicago (which I hope we do) then without a shadow of a doubt we would stay here again, but perhaps take a coffee bag with us in readiness!!!

  • Stayed July 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 8, 2005

It is absolutly a beutiful hotel. My family was in town just for pleasure, this was the first time we were in Chicago.
The location is ideal just in front of the park, overlooking the lake. Only one block walking to the event of Taste of Chicago, two blocks to the lake.
The lobby is classy. We arrived around 5:00 pm, check in was very quickly. I booked two rooms for two nights, I was able to get one room with double bed and two marble baths, one room with king bed with marble bath, they were in the same floor. Both with the view of Lake and park. I was very satisfied.
The rooms were clean, well decorated. The beds were comfy.
My daughter loved it, she said this was one of the best hotel we ever stayed.

The breakfast buffey in the hotel is so so. The gentleman in the front desk that we asked for information of attractions in the town was not helpful, it made us almost waste a day. The self parking garage should have better way connect to the hotel.

Overall, if I come back to chicago again I will stay in this hotel.

  • Stayed June 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 4, 2005

After reading some of these reviews I was scared to check into the Hilton Chicago. I don't know why people make up stories this hotel is amazing and so classy. From the time we checked in till we departed the staff was always there for us and always treated us with so much respect. Our room was ready when we arrived at 8am which was a bonus because we didn't have to hang around and our room was so impressive for the money, we had 2 bathrooms, you never get that no where unless you have a suite. When I come back to Chicago no doubt it will be back to this hotel I won't even think twice. Trust me when you walk through those front doors and through that lobby your jaw will drop at how beautiful it is, its classic with trimmings that are out of this world. Very impressed with this hotel and would give it more than a 5 star.

  • Stayed July 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#48 Luxury Hotel in Chicago
#60 Family Hotel in Chicago
#79 Business Hotel in Chicago
#81 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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