I realize that reserving a room through Hotwire means that I may not receive a room on the 22nd floor with an amazing view of the lake; however, I fully expected to at least be given a room with a bed. Upon checking in at 3:30 in the afternoon, my fiance and I requested a non-smoking room. We were told that because we made our reservation through Hotwire, we were not guarenteed a specific kind of room. The receptionist went on to say that not only was the hotel overbooked, but the only room they were willing to offer us was the living room of a suite, equipped only with a pull-out sofa bed! She kept insisting that it was a lovely room with an amazing view, but I said I was more concerned about having a place to sleep than I was about looking at the lake (I'm from Milwaukee, I see the lake everyday). She left and spoke with a manager, but came back, unapologetic, with no alternative. Normallly I would have sat on the counter until the problem was fixed, but being newly pregnant, all I wanted to do was lay down. The view was great, but for $110 I could've slept on my own, much more comfortable, sofa. I travel quite a bit and have never been treated like this. I will not go back.
- Official Description (provided by the hotel):
- Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more less
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- Also Known As:
- Hilton Chicago Hotel Chicago
- Hilton Hotel Chicago
- Chicago Hilton Hotel
- Hilton Towers Chicago
- Hilton Chgo Hotel