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“A lot better this time” 5 of 5 stars
Review of Hilton Chicago

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Hilton Chicago
4.0 of 5 Hotel   |   720 South Michigan Avenue, Chicago, IL 60605 (Downtown / The Loop)   |  
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Ranked #93 of 177 Hotels in Chicago
GreenLeadersSilver level
Wisconsin, United States
Top Contributor
62 reviews 62 reviews
38 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“A lot better this time”
5 of 5 stars Reviewed June 17, 2014

I arranged to have a surprise birthday party here and the hotel did wonderful at accommodating. They allowed a friend into the room for set up before we arrived and even upgraded to a larger room (I booked a 2 bedroom with parlor) Thank you Robert for getting me into a larger specialty suite. We were able to get silverware, glasses and plates from the executive lounge and they brought up a refrigerator for us (which is weird the larger suite only had one in the dresser in the master bedroom)
Only down side is it would have been nice to see a little something from the hotel as a birthday gift. I don't expect it but its always nice to get acknowledged with a gift for the occasion. I have stayed at other Hiltons for various special occasions and they usually send up a gift of some sort for the occasion (chocolate covered strawberries, dessert, free appetizers, drinks, or champagne)
But we still had a great time and the room price was reasonable.

Room Tip: Lake views are always great!
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 23, 2014
Dear Valued Guest,
Thank you for choosing the Hilton Chicago for your recent stay and for taking the time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation of the quality of service you received from our staff especially, Robert. I was pleased to hear you had a better experience this time and that you had a great time.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels is known.
Sincerely,
Michael F. Hooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,050 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (769)
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English first
johnsburg, il
1 review
5 of 5 stars Reviewed June 17, 2014

Loved it! Great location! We couldn't have asked for a more perfect weekend at Chicago Blues Fest. Hilton was right across the street. We will stay here again and again. All three couples enjoyed our rooms. It was close to lots of Chicago attractions and we had a great view of Adler Planetarium and of Soldier Field

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 23, 2014
Dear Valued Guest,
Thank you for taking time to share your comments regarding your recent stay with us. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and our great location. I was delighted to hear it was a perfect weekend and that all three couples enjoyed the stay. It’s always good to hear our hotel is meeting the expectation of our guests.

We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
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Milwaukee, Wisconsin, United States
1 review
5 of 5 stars Reviewed June 17, 2014

We stayed here for our wedding anniversary and had an excellent experience with the wonderful hotel we stayed at. Everything was superb. From the friendly helpful staff to the clean and comfortable rooms. Definitely recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 23, 2014
Dear Valued Guest,
Thank you for taking time to share your comments regarding your recent stay with us. Congratulations on your wedding anniversary! It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and with the quality of service you received from our staff. I was delighted to hear you had an excellent experience especially, during such a very special occasion. Thank you for recommending the Hilton Chicago! It’s always good to hear our hotel is meeting the expectation of our guests.

We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 16, 2014

A brief 2-night stay at the Hilton Chicago. The Hilton is old, huge and heavily trafficked. I was on an unrenovated floor. Very wide, very long, very beige hallways that were once very grand but today recall the Overlook hotel in Stanley Kubrick's film "The Shining." There was always a wait at the front desk. Free wi-fi in the lobby was fast and easily accessed. In-room wi-fi sucked and cost $16 per day (charge was kindly refunded at check-out due to hassle). Almost all staff and reception were friendly and very helpful. My Northeast corner room was decent-sized but oddly configured with dated decor. Room could have been cleaner but I left note for housekeeping and they did a pretty good job. Room was otherwise comfortable with great views of Grant Park and Buckingham fountain.

Booked at last minute and there were conventions in town so the rate I paid per night was unconscionable (for Chicago). However, the hotel is in a fantastic location. Walking distance to almost all major Downtown Chicago attractions as well as all South Loop retail and grocery stores. The lobby and ballrooms are beautiful and well-maintained. Would only stay at Hilton Chicago again if I could get a better rate -- and I would insist on a renovated room.

Room Tip: Request renovated floor. Corner rooms are slightly larger.
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  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 18, 2014
Dear Valued Guest,
Thank you for taking time to share your comments regarding your recent stay with us. It was a pleasure to receive your comments and to learn of your appreciation of our great location and excellent service you received from our staff. I was pleased to hear you were comfortable in your room accommodations and you enjoyed the views.
Please accept my sincere apology for your disappointment with your internet experience. Your experience is not the typical service we provide. Our recent renovations project included our restaurant, bar, lobby, SNAX, our grab and go store and some of our guestrooms with more rooms planned for the near future. These renovations brought new amenities such as in-room safes and refrigerators. We truly hope you will visit us again and come enjoy a newly renovated room.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manistee, Michigan
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed June 16, 2014

Excellent location downtown, a spectacular old building with excellent rooms. We only stayed a night but had the service we would expect in a place like this. We had to cancel our second night due to a medical emergency and they refunded our payment no questions. The room was very comfortable but you could hear people in the hallway and the traffic noise on the streets below even with closed windows. I was surprised that you had to pay extra for WIFI in your room, extra (per-person) to use the exercise room, and of course no breakfast included. Perhaps that was how they manage the somewhat reasonable price per room.

Green Features: The room had provisions to encourage recycling. Apparently they also compost kitchen wastes and have had construction to vegetate the roofs.
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 18, 2014
Dear Valued Guest,
Thank you for taking time to share your comments regarding your recent stay with us. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, excellent location and your comfortable room accommodations.
Please accept my sincere apology for the added internet and athletic club charges. Please be assured, we work hard to maintain one of the most competitive pricings for a large downtown area hotel.
Thank you for noticing our Green features and practices. We are very proud and dedicated to our continual efforts to the Green environment!
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salinas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2014

It took 4 attempts over two days to get key cards that actually opened the door to my room, and hotel staff was only marginally helpful. Having to stand and wait for help when I am a Gold member was frustrating, and level of service was just not up to normal Hilton par

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 18, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and for being a loyal guest of the Hilton brand.

Please accept my sincerest apology for your disappointing experience with your attempts in obtaining a key card and the level of service you received from our staff. Please be assured, disappointments such as yours are not typical of the Hilton Chicago as we constantly strive to provide all of our valued guests with professional service and exceptional accommodations. I have spoken to the department head to ensure such incidents are not repeated and that any necessary re-training takes place.

We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

My daughter had outpatient surgery that required a post-op overnight hotel stay. The Hilton staff made our stay incredibly comfortable - ensuring we had a quiet floor with a room close to the elevator bank, helping with wheel chair transport, arranging for food, calling to see how we were doing, and generally doing what they could to help in a stressful time.

Those that we had the most contact with made sure we had their names and direct numbers in case anything was needed (Thank you Ernestine and Marion!), and the other members of the staff were quick to respond to requests, too.

All in all a quality stay, and we're looking forward to going back in July for a night or two of fun.

Room Tip: Rooms with interior views are very quiet.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, June 18, 2014
Dear Valued Guest,
Thank you for taking time to share your comments regarding your recent stay with us. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff especially, Ernestine and Marion. It is always good to hear we are meeting the expectations our guests come to expect and deserve.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#48 Luxury Hotel in Chicago
#60 Family Hotel in Chicago
#78 Business Hotel in Chicago
#81 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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