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“Good place for tourists” 4 of 5 stars
Review of Hilton Chicago

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Hilton Chicago
4.0 of 5 Hotel   |   720 South Michigan Avenue, Chicago, IL 60605   |  
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Ranked #91 of 174 Hotels in Chicago
GreenLeadersSilver level
Birmingham, Alabama
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Good place for tourists”
4 of 5 stars Reviewed September 21, 2013

The staff was very helpful. The first room was not very clean so they moved us to another "riverfront" room( recessed and very limited view). The location was great- within walking distance of many tourist sites. The room had two complete bathrooms which was ideal for me and my grandchild.
We were surprised and disappointed to have to pay extra for Internet service.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (703)
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  • German first
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English first
Columbus, United States
1 review
3 of 5 stars Reviewed September 21, 2013

Pretty hotel, and fairly good business facility. But this hotel charges extra for things that should be free, especially to business customers. Room wi-fi costs $12 a night, and there is a charge to access the fitness facility. Some of the rooms have been renovated and some have not and are quite old with run down fixtures. I have stayed in other Hilton hotels that provide a much better experience and value.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 27, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. Please accept our sincere apology for your disappointments during your stay especially, as it relates to the additional charges for the internet and our athletic club. Please be assured, we work hard to maintain competitive prices within the downtown area hotels.
Recently we have completed renovations on a number of our guestrooms with more to come. These new renovated rooms brought amenities such as a refrigerator and an in-room safe. We truly hope you will visit us again and come enjoy one of our renovated rooms.

We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darien, Connecticut
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 20, 2013

This is a huge, tired hotel which from its opening in 1927 was geared to convention-goers. Think of the old hotels of Atlantic City before the casinos. In 1968 at their convention, Democrats were treated to the tear gas that seeped into the ventilation system as the cops bludgened anti-Vietnam war protesters outside. Some of that smell seems to linger.
Only saving grace is its Michigan Ave. location, but rooms are small and oddly designed. We opted to pay extra for a "large" room which turned out to be two small 1927-vintage rooms with a wall knocked out. There were three of us and two water glasses.
We were enticed by the advertisement of a "free shuttle" to the University of Chicago, but when we inquired about it we were told to contact the University and the concierge showed no interest in helping or being much of a guide generally when we asked other questions.
The hotel was awash with groups wearing similar name tags - conventioneers all. Golly gee, we're in Chicago, not Oshkosh!

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 27, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. Please accept our sincere apology for not meeting your expectations throughout your stay especially, as it relates to your room accommodation and your experience with the concierge. Please know that feedback such as yours allows us the opportunity for improvements and additional training.
Please be assured, we have a long and hard earned reputation for guest satisfaction and it’s very disappointing to hear when we didn’t meet and exceed the expectations of what all of our valued guests come to expect and deserve. Recently we have completed renovations on a number of our guestrooms with more renovated rooms to come. These new renovated rooms brought amenities such as a refrigerator and an in-room safe. We truly hope you will visit us again and enjoy one of our renovated rooms.

We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herington, United States
1 review
3 of 5 stars Reviewed September 18, 2013

I find it difficult to believe for the price we paid for the room, we had to pay extra for hard wired internet and a daily fee for cardio equipment. Room was clean. No refrigerator in room. I was there on business and had to go to the lobby to use my laptop for free wifi.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 24, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. It appears as we fell short in meeting and exceeding your expectations especially, as it relates to the internet & athletic club charges and for this, I sincerely apologize. Please be assured we work hard to maintain competitive pricing within the downtown area hotels.
Recently we have completed renovations on a number of our guestrooms. These new renovated rooms brought amenities such as a refrigerator and an in-room safe. We truly hope you will visit us again and enjoy one of our renovated rooms.

We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Top Contributor
83 reviews 83 reviews
76 hotel reviews
Reviews in 59 cities Reviews in 59 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed September 18, 2013

This historic property is located in the South Loop area of Chicago, adjacent to Grant Park and very close to Soldier Field, with essentially a lake-front view. Rooms are relatively small, and though billed as recently renovated, seem dark and under-whelming. Rooms are fairly loud in that you can hear hallway conversations and doors slamming all day and night. The bathrooms are tiny, with little counter space and very little space to hang towels. Workspace is fairly ample. Was unable to cool the room below 71 degress despite setting the A/C at 65 for the duration of out two-day stay. (I need a cool room in order to sleep well).

Clearly, this hotel is geared to meetings, conventions and large groups. Numerous options to eat, very nice lobby facilities, and pleasant staff. Has an unavoidable "factory" feel which is perfectly fine as long as you know what you're in for.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 27, 2013
Dear Valued Guest,

Thank you for taking the time to share your comments. We are pleased to hear you found our lobby a nice option for food and drinks and found our team members pleasant.

Please accept our sincere apology for your disappointments during your stay especially, as it relates to your room accommodations and the noise you experience. Recently we renovated some of our guestrooms which brought new amenities such as a refrigerator and an in-room safe. We also have future plans to renovate all 1544 rooms within the next ten years.

We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, United States
1 review
3 of 5 stars Reviewed September 17, 2013

This hotel is very clean and the staff were very helpful and courteous. The rooms did seem to be overpriced especially considering how far south on Michigan Ave you are and I was extremely disappoint that on top of the expensive room there was no complimentary internet access or fitness center access.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 24, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. Please accept our sincere apology for your disappointments during your stay especially, as it relates to the additional charges for the internet and our athletic club.
Please be assured, we work hard to maintain one of the most competitive pricings for the downtown area. We understand that staying connected is important, after reviewing your comments about our internet rates I am pleased to inform you that in addition to the hourly plans we offer, we also have complimentary wireless internet access in the lobby and restaurants of our hotel.
We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2013

This hotel is a great place to stay in Chicago. It's close to everything important and is a beautiful hotel. Everything went great during our stay. The room was very clean as well as the bathroom. Service and security were great and I loved the character of the hotel. It is located in a perfect spot with lots of restaurants and sights to see. Easy walking distance to the shore and there's just so much to see in this City. I would go back in an instant.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Chicago
#48 Luxury Hotel in Chicago
#63 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#77 Business Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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