Just returned from a conference at this grand old hotel. Yes parts of the hotel are dated but they are in the process of being renovated. The lobby lounge, bar, restaurant were all perfect for business travelers needing a break or to hold a meeting with staff. Many places to sit and catch up on email and work throughout the huge lobby complex as well. As a hilton diamond member I was upgraded to a renovated jr suite which was always clean and stocked with extra towels and amenities. It is a little odd to see the elevator open on different floors and see some floors renovated and some not but that will change over time. The executive lounge is small for such a large property however staff was friendly maintained it well and most importantly they were always restocking beverages and snacks, Isn't that what the lounge should be about?
One of the nice perks that Hilton created here because of the large conference space on site is a food to go place called Snax. It is open from 6 in the morning to 11 at night and has made to order sandwiches, Starbucks coffee and many other items. Like a little up scale deli. Great option.
One negative/ warning is that it is a very busy hotel for conferences and conventions either on site or at McCormick place and they sell out regularly and seems that the front desk could do a better job managing the flow of check in. The check in on a Sunday night at 11:00 pm took over 20 minutes because the hotel had 3 desk clerks managing the complete desk (honors and regular check in) and the delay was each guest trying to check in was being "walked" to another property because of an over sold situation. The desk clerk told me it was my lucky day that I got a room which kind of told me that this is common.
Overall a very good experience for a business hotel in the Loop.
- Official Description (provided by the hotel):
- Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more less
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- Also Known As:
- Hilton Chicago Hotel Chicago
- Hilton Hotel Chicago
- Chicago Hilton Hotel
- Hilton Towers Chicago
- Hilton Chgo Hotel