I stayed here for five nights for a business trip, and thankfully I read the reviews before I arrived so I knew what the expect. The good things are the location is fantastic, completely walkable for the conference I was attending, and it had plenty of coffee shops, grocery stores, etc. right outside the door so if you needed anything, it was easy. Additionally, I found my floor very quiet, I hardly ever saw anyone in the hallway and was never woken up by other guests during the night.
Thanks to a recommendation on Trip Advisor, I knew to call in advance to ask for a mini refrigerator, and they knew about it when I arrived, it was very convenient for me, so I appreciated that.
When I arrived, the first room they checked me into was the smallest and most dingy room I have ever seen. It was tiny, and painted a gray color that looked dirty, the window literally faced a brick wall, it was the perfect room to commit suicide in. Since that was not my plan, I called the front desk and politely asked to be moved to a higher floor, away from the elevator, in a bigger room. Thank goodness they obliged. Still no view, but the second room has enough space for a desk and a chair, and was considerably more comfortable.
Two things they could easily improve on: fix the elevators pronto! I saw reviews before I left complaining of a broken elevator, and yet it was STILL broken when I was there. In five days I saw no repair people AT ALL working on it. Plus, the elevators are teeny tiny, so you can imagine when people are arriving all the time with their luggage, etc.
Second, there was a lot of trash in the hall, people were constantly unloading room service trays and boxes that once held 12 cans of beer. Pretty gross to see that every time you go back to your room, and so easy to take care of if staff is walking the floors on a regular basis.
I'd never been to Chicago before this trip, and I adored the city, it's a great one, but I will definitely cough up more $$ for a better hotel next time. Lesson learned: you get what you pay for (btw I paid $99/night).
Just ask for a larger room, away from elevator, perhaps a view?
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your review. We sincerely regret to learn about your disappointing experience at the Inn of Chicago. It saddens us to learn that you did not have a decent view from your guest room, but glad our staff did their best to improve your accommodations. The situation you encountered with our elevators is not the level of service we pride ourselves upon, but will be addressed with our Executive Committee. It saddens us to hear that you will not be returning to us in the future, but we hope that you find another hotel that exceeds your expectations. Once again, please accept our sincere apologies for missing the mark during your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.