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“Perfect for first timers” 4 of 5 stars
Review of Residence Inn Chicago Downtown / River North

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Residence Inn Chicago Downtown / River North
3.0 of 5 Hotel   |   410 N Dearborn St, Chicago, IL 60654 (Near North Side)   |  
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Ranked #24 of 174 Hotels in Chicago
GreenLeadersBronze level
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Perfect for first timers”
4 of 5 stars Reviewed July 5, 2014

I'm giving this a 4 star only because the hot water system let us down. Every evening on our 3 night stay the hot water was luke warm. Other than the hot water, this is a fantastic hotel - clean, sleeping quality was sensational and staff friendly and happy to help. I will mention Ismeta, what a wonderful host at breakfast. She was happy to make our 7 yr old waffles. Its people like Ismeta that make it a wonderful stay. Hotel is located close to restaurants, shopping districts and Walgreen if you want to fend for yourself. Chicago is a fantastic city and would definately stay here again.

Room Tip: We paid the extra to have a high room. It was well worth it as we had no noise.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, July 7, 2014
Thank you for the very nice review and for mentioning the outstanding work of Ismeta! She truly is an amazing person and take wonderful pride in her job and helping out each and every one of our guests! I am so glad you enjoyed your stay. I am truly sorry the water was luke warm in the evening. I will be sending this information out to our Director of Engineering to see what may have caused this. Thank you and we hope we might be able to have you at our hotel again!
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771 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Dover, Delaware
Top Contributor
113 reviews 113 reviews
30 hotel reviews
Reviews in 59 cities Reviews in 59 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed June 25, 2014

Spent a night using Marriott points for a king with sofabed room and were pleasantly surprised to find that we received a corner room with tons of floor-to-ceiling windows offering a fabulous view of the city. (We were on the 12th floor, so I can imagine it would be even better on higher floors).

The hotel offers a standard Residence Inn accommodation with a kitchen with granite counter, spacious bathroom with glass shower, and bed(s)/sofabed. Our room was clean and updated, and quiet from hotel noises. (This IS Chicago, however, so sirens are a part of life and may or may not occur during your stay. A firehouse is located a block away, but we were not disturbed by sirens any more than any other hotel we've stayed at in the Magnificent Mile/River North/Gold Coast area). Self-park at the attached Kenzie St. garage is $47/night for hotel guests and you can access hotel directly from parking garage.

Ismeta was a treasure at breakfast (as I see other reviewers have noted!) and was even so helpful to pack us a snack-pack for the road with fruit and muffins.

Only one drawback that might be helpful to readers is the location: If you are wanting to be right on Michigan Ave or right next to it, this hotel is a few blocks inland from the Magnificent Mile. It wasn't a problem for us, but other travelers might want to be closer to the 'action' and this might not be an ideal location for them.

Highly recommended hotel for a clean, spacious room with free breakfast in the River North neighborhood! We will return on our next visit to the Windy City!

Room Tip: Room 1202 is on a corner with tons of windows for a beautiful view of Chicago!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, June 30, 2014
Thank you so much for the very nice 5-Star review! I am glad to hear you really enjoyed your stay! We hope to have you back again the next time you are in DT Chicago!

Regards,

Dan Harwood
AGM
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Fort Worth, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2014

My wife and I received outstanding Service from our server Ismeta at breakfast time. She was very friendly and made the breakfast time very enjoyable and she always made it welcoming and enjoyable. I can only say this. She made it an enjoyable visit to the Residence Inn

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, June 30, 2014
Thank you so much for the very nice 4-Star review! Ismeta is our breakfast attendant and she is top-notch! She welcomes every guest to her home and aims to provide true hospitality. I will be sharing your comments with our staff and acknowledge the wonderful service Ismeta provided you during your stay!

Sincerely,

Dan Harwood
AGM
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Portland, Oregon
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

I made a reservation through Booking.com and needed to cancel. After numerous attempts to cancel thru Booking.com (never, ever use that site!) I called the Inn. Stephanie was wonderful & very helpful. If she's an indication of the quality of the staff I'll definitely stay there our next time in Chicago!

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, June 23, 2014
Thank you so much for the nice words regarding a staff member at our Marriott Reservations department. I'm glad you had a very nice experience and we hope we'll be able to have you stay at our property as well next time. Thank you again!

Sincerely,

Dan Harwood
AGM
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Beaverton, OR
Top Contributor
173 reviews 173 reviews
65 hotel reviews
Reviews in 116 cities Reviews in 116 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed June 19, 2014

Well located, easy to find hotel. Rooms are very clean and up to date, but as you may expect in a downtown hotel, small for a Residence Inn. 28 floor hotel. Pool and gym on top floor. Plenty to eat nearby. Area feels pretty safe, even into the evening. Service is nothing short of outstanding. Probably some of the best I have ever seen at a Residence Inn, and this is something since service is usually quite good at these hotels. The Breakfast staff was amazing. The woman in charge was probably the best at her job I have ever seen. Making waffles for people, helping parents with small kids. Outstanding. Everyone went out of there way to say hi and ask if we needed anything. When I come back to Chicago this place will be at the top of my list

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, June 23, 2014
Thank you so much for the extremely nice 5-Star review! I am so happy to hear you enjoyed your stay. Thank you also for the nice words regarding our very own, Ismeta! She truly is a wonderful associate who sincerely cares about our guest's stay. Thank you again and we hope to have you again soon!

Regards,

Dan Harwood
AGM
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Clearwater, Florida
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 17, 2014

This was a great place to stay to tour Chicago. Transportation was nearby and the hotel staff helped you get any where you needed to go. The hotel offered an excellent breakfast and evening gathering. They offered a very nice market place and our room offered a complete kitchen. Grocery stores were nearby and transportation to and from O'hare was available.

Front Desk staff and the breakfast staff provided fantastic service.

Room Tip: High Floors have excellent views of the city
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, June 19, 2014
Thank you so much for this very nice 5-Star review! I am so glad you enjoyed your stay and we are always looking to be the friendliest staff in downtown Chicago! I truly hope you are able to visit us again!

Sincerely,

Dan Harwood
AGM
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014 via mobile

We had a flood in our condo and needed a place to stay for a few weeks while they fixed our place. The staff here goes above and beyond to make sure you're comfortable and have whatever you need. Be sure to grab breakfast and say hi to Ismeta, she is one of the friendliest and nicest people that works here. She makes everyone smile every morning! This hotel is dog friendly and they are nice and accommodating to dogs. The area is great, plenty of restaurants and bars to go to!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, June 17, 2014
Thank you so much for the very kind words about our hotel and staff during a difficult time for you. We truly live the mission of being the cleanest and friendliest hotel and Ismeta is one of our truest ambassadors. I am so glad you enjoyed your time with us and I am even happier to know you were able to move back in to your condo. We hope to see you again, but hopefully it will be more of a leisure trip for you this time around. Thank you again!

Regards,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown / River North

Address: 410 N Dearborn St, Chicago, IL 60654
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Chicago
#19 Business Hotel in Chicago
#22 Family Hotel in Chicago
#24 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Downtown / River North 3*
Number of rooms: 270
Official Description (provided by the hotel):
Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. We're just minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by top Chicago restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service and each suite has a fully-equipped kitchen with all the cooking necessities. Our suites also have flat-screen TVs, free WiFi and 50% more space than traditional hotel rooms. Take advantage of perks such as valet/self-parking options, free daily hot breakfast, indoor pool and 24-hour gym. Join us at our weekday evening social with free appetizers and drinks. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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