I'm giving this a 4 star only because the hot water system let us down. Every evening on our 3 night stay the hot water was luke warm. Other than the hot water, this is a fantastic hotel - clean, sleeping quality was sensational and staff friendly and happy to help. I will mention Ismeta, what a wonderful host at breakfast. She was happy to make our 7 yr old waffles. Its people like Ismeta that make it a wonderful stay. Hotel is located close to restaurants, shopping districts and Walgreen if you want to fend for yourself. Chicago is a fantastic city and would definately stay here again.