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“Fall Break Base of Operations” 4 of 5 stars
Review of Residence Inn Chicago Downtown / River North

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Residence Inn Chicago Downtown / River North
3.0 of 5 Hotel   |   410 N Dearborn St, Chicago, IL 60654 (Near North Side)   |  
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Ranked #24 of 174 Hotels in Chicago
GreenLeadersBronze level
West Lafayette, Indiana
Top Contributor
55 reviews 55 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Fall Break Base of Operations”
4 of 5 stars Reviewed October 29, 2013

We stayed here for 4 nights on Fall Break - which also happened to be my son's 16th birthday weekend. We initially reserved a 1-Bedroom Suite with sofabed, but when we got to our room, we found that we had a lovely view of the neighboring parking garage. If we were only staying one night, we could have lived with the horrid view, but we were going to be there for 4 nights, are a rewards member and it was my kids' first overnight stay in Chicago. So we returned to the front desk to request a room with a view. The staffer begrudgingly accommodated us thanks to another guest who was checking out and raved about her corner room's view. The hotel didn't appear to be full by any means, but he seemed reluctant to find us a better room....not sure what was up there, but we ended up with a smaller room, but it had a great view.
We did arrive in time for the manager's evening reception and enjoyed grabbing a quick bite to eat after having travelled several hours to get to Chicago.
Breakfast buffet was nice and, as many others have commented, Ismela (not sure if that's how you spell it) was there fussing over each guest and table making sure everyone had what they needed and making waffles for anyone and everyone. She inquired how long we were staying and made us a little care package to take up to the room for later. There is no way anyone could leave from that breakfast in a bad mood - what a great start to each morning.
We purchased tickets for the Shedd Aquarium from the front desk for a small discount however they only sell adult tickets. This took a while to get accomplished as there was only one guy working the front desk, but was a great time saver at the aquarium entrance. While we were waiting, a manager came out and offered us snacks from their market/convenience store...a nice gesture.
Our room was always clean when we arrived back after a day of sight seeing.
We had a problem with a sink drain one morning - we reported it to the desk when we came down for breakfast and it was fixed by the time we finished eating.
This hotel shares a lobby and pool with the attached SpringHill Suites. The pool can be a bit crowded as it is not very large, but a plus, it's on the 27th floor and has a spectacular view. The fitness room is well equipped and frequently used and has the same great 27th floor view.
We self-parked our car and walked to most places or grabbed an always available taxi for longer distances.
This hotel was great for our needs and I'd come back - but only if I could be guaranteed a room with a view.

Room Tip: Try to get a corner room on Kinsie & Dearborn
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Green Features: Although there are signs to use your linens for multiple days, the housekeeping staff will replace them regardless of what you do. Loved having china and real silverware for breakfast instead of disposable...at least on the weekdays.
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for taking the time to review our hotel! I'm very sorry we were not able to get you into a room with a view of the city right away. As you can imagine, these are the most requested rooms in the hotel and do to our location, we are usually full most of the time. Although we cannot gurantee a room with a view, we will do everything we can to give our guests the room that fits their needs best. I'm glad the rest of your stay was great and that our breakfast team really took great care of you. Thank you again and we hope you visit back soon!

Dan Harwood
AGM
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766 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Sunderland, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 27, 2013

I recently made a reservation for the restaurant Sixteen (located on the sixteenth floor of Trump International Tower Chicago). I usually stay at the Marriott Midway property however, the Residence Inn Downtown was greatly located! It has spectacular views of downtown, is not far from the hustle and bustle of the river and the views were provided by our very high floor, which was given to us on request with no problem by the helpful Front Desk associates. Everything clean, the beds are always comfortable, bathrooms always a good size and the kitchen and living rooms of a Residence Inn always stock great amenities and utensils. I will certainly continue to be a guest if a Residence Inn...great convenience, great properties!

Room Tip: Get the high floors for spectacular views!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for the great review! I'm glad you enjoyed your time here at River North. We hope you visit us again the next time you are in the downtown Chicago area!

Sincerely,

Dan Harwood
AGM
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Michigan
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 25, 2013

As many reviews say, this is the place to be downtown. It's close to shopping, restaurants, bars and everything else you would need - a great view from the room and amazingly quiet for a busy location. We got a very good $152 AAA rate for a roomy king studio with a kitchen. The rooms are spotless and beds very comfortable. Valet parking is pricey but so is everything downtown so it was ok. Once you drive in Chicago rush hour, you'll be glad to valet and walk around anyways. No hesitation to recommend this hotel to anyone and we will definitely return.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for the 5-Star review of our hotel! As you stated, we have an ideal location at River North and we are a minute's walk away from everything you need! I'm very glad to hear you noticed the amazing job our housekeeping team does each and every day! Our mission of the hotel is to be the cleanest and friendliest hotel in downtown Chicago. I will make sure to pass on your kind review to our housekeeping department. Thank you again and we look forward to your next stay!

Regards,

Dan Harwood
AGM
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yorkshire
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 25, 2013

The staff at this place are first class. It isn't particularly cheap and the absence of in-room safes is a significant de-merit but factor in the foldaway bed in the suites (if you're travelling with children) and the extremely generous happy hour from Monday to Thursday (consists of a full self service meal with beer and/or wine) then it suddenly all makes sense.
Book with confidence.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for the kind review! I'm so glad you enjoyed your stay. As you mentioned, our rooms do not have in-room safes. However, we do offer complimentary safety-deposit boxes to our guests that are located at the front desk. Thank you again and we look forward to your next stay!

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

The staff were super friendly, always willing to help. The rooms are clean and the house keeping team are always around to ensure your room is clean. Free breakfast and there is a friendly lady who is wiiling to help you in the breakfast. Major attractions are close, some are within walking distance.

Room Tip: Higher floors have better View!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for the very nice 5-Star review! I'm glad to hear you really enjoyed your stay! I will be sure to pass on your comments to both the housekeeping and food & beverage departments so we can celebrate their service. We hope we see you again the next time you visit the Chicago Downtown / River North area!

Sincerely,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 21, 2013 via mobile

The staff were amazing - every one of them both knowledgable and helpful. The rooms are clean, well appointed and large enough, with a lounge area, kitchenette, and office space. Finally, it is in a great part of town, that is walking distance to most things.

They make you feel at home from the start, but things like dinner, a few drinks, and breakfast all being complimentary, means that you just feel comfortable.

I would stay again.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for the excellent review! As you mentioned, our rooms are well cleaned and our stay "amazing." Our goal is to be the cleanest and friendliest hotel in downtown Chicago and I'm very happy to hear we hit both marks during your stay! Thank you again and we hope to see you on your next trip to downtown Chicago!

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

A flooded condo led us to our extended stay at the Marriott Residence Inn. The staff has been very accommodating to us (now into our 5th week)...from the front desk always wishing everyone a good day,house-keeping take pride in the cleaning the rooms, to the hostess at breakfast. The breakfast is fine, but the hostess... Ismeta makes each morning a delight! She is outstanding, always greeting all of her guests with a cheerful Good Morning how are you today, and treating them like family.

Not to say everything is perfect, but if it wasn't perfect they worked hard to promptly correct any issues.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 5, 2013
Thank you for the very nice review! I'm glad we can be of assistance during a difficult time. Our Residence Inn is a great hotel for the long-term stay guests because of our larger suites and kitchen in all of our guest rooms. Thank you again and we hope your move back into your condo goes well!

Sincerely,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown / River North

Address: 410 N Dearborn St, Chicago, IL 60654
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Chicago
#19 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#25 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Downtown / River North 3*
Number of rooms: 270
Official Description (provided by the hotel):
Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. We're just minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by top Chicago restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service and each suite has a fully-equipped kitchen with all the cooking necessities. Our suites also have flat-screen TVs, free WiFi and 50% more space than traditional hotel rooms. Take advantage of perks such as valet/self-parking options, free daily hot breakfast, indoor pool and 24-hour gym. Join us at our weekday evening social with free appetizers and drinks. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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