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“Great family place” 5 of 5 stars
Review of Residence Inn Chicago Downtown / River North

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Residence Inn Chicago Downtown / River North
3.0 of 5 Hotel   |   410 N Dearborn St, Chicago, IL 60654 (Near North Side)   |  
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Ranked #24 of 174 Hotels in Chicago
GreenLeadersBronze level
Jacksonville, AR
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
“Great family place”
5 of 5 stars Reviewed August 6, 2013

This is an excellent place to stay in Chicago. It is especially family friendly. It is neat, clean, convenient and has a staff that goes overboard to make sure you have a wonderful stay. The breakfast is top-notch.

Room Tip: Ask for a room with a street view. A very few rooms look at a parking garage across the street.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, August 10, 2013
We are so happy to hear your stay was great. We hope to see you and your family back here again in the near future. We always love taking care of our family vacation travelers.
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766 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Miami, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 5, 2013

I don't have enough words to say good things about this hotel. The staff are amazing, helpful and make the difference. We got there at 10:30 am and they gave me my room with a beautiful view of the city, the room was spotless.The staff are fabulous and help me with everything I need.
The breakfast buffet was very good and the people working there knows how to treat you and take care of you. The hotel offers also social evenings from Monday through Thursday. I got there on a Thurs. and we got ribs, chicken fingers, salad, wine, beer...I dont remember what else.
The hotel is close to downtown, train, buses and many places in walking distance.
I will recommend this hotel to everyone!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, August 10, 2013
Thank you for taking the time to let us know how your stay was with us. We really enjoyed having you stay with us and we hope to see you again in the future. I will make sure to share these kind words with the staff. Thank you again.
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Richmond, Kentucky
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2013

This staff at this hotel are absolutely extraordinary. From pulling up, to checking in, to help with our bags the process was seamless. We were immediately visited by housekeeping to check on us. Our room was spotless and the view magnificent. The breakfast buffet in the lobby was very good and the staff working there were astounding. This Residence Inn is the perfect choice for families.

Room Tip: 26th floor!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, July 31, 2013
WOW! Thank you for the great review! We also have great guests so we love to go out of our way for every single one of them. Thank you for staying with us.
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Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 28, 2013

I can't say enough good things about this hotel! We arrived around 1pm and our room was ready. Check in was a breeze. We were on the seventh floor facing Harry Carey's in a studio and hardly heard a sound. (Previous reviews said you need to be on a higher floor because of noise) The room was clean with everything we needed. We did visit the pool and while the view was amazing the pool was a little small for the size of the hotel. There was a great breakfast every morning. I can't say enough nice things about Ismelta. She greeted us cheerfully every morning and made sure we had everything we needed. The evening reception included sandwiches and burgers. The hotel is close to the trains and to the bus with so many places in walking distance. The bellman were always very helpful with directions and recommendations. Hospitality was A Plus!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, July 31, 2013
We are so pleased to hear your stay was great. All of our assocaites are assets to our hotel. We can't say enough great things about them and they love to serve our guests. Thank you for staying with us and we look forward to having you with us again in the future.
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Mexico City, Mexico
Top Contributor
52 reviews 52 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 25, 2013

Our staying was great.
The rooms have enough space, with a very complete kitchenette (just without a proper oven).
The service was good too, people are very kind and welcoming.
Also the location is perfect. It has many restaurants and little stores around it; it has a bus stop right there and the metra station is very near, and its walking distance to many interesting things.
Breakfast is complimentary, very complete... but if that wasn't enough... monday to thursday the offer a complimentary "snack/dinner" with very good food, dessert, even beer and wine!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, July 31, 2013
We are excited to hear you had a chance to experience the great amenities we have to offer on a daily basis. We are happy to hear also that your stay was great and you had a great time in Chicago. We hope to see you again soon.
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Dayton, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 24, 2013

Overall, a great experience. My wife and I visited Chicago for our anniversary and after reading the reviews decided to stay here. Our was very clean and comfortable. The lounge had a great view of downtown the staff the working breakfast was very kind and welcoming. The food was typical Residence Inn. The location is great. It is withing walking distance to many of the iconic Chicago restaurants and sites. The only negative I had was that we were placed on the 3rd floor. After checking in I called to see about getting a higher floor and I was told to call back the next morning as the hotel was booked. Our room was facing the parking garage and so at night we could hear the valet drivers parking cars. We still slept ok. Overall, however, we had a good experience and would consider staying here again.

Room Tip: Avoid lower floors facing garage and Studio Paris club
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, July 31, 2013
We are happy that you had a great time in Chicago and had a chance to experience all the great restaurants around the hotel. We are sorry we couldn't get you on a higher floor the first night. The hotel is frequently sold out and it can be difficult to accommodate all of our guest requests. Thank you though for understanding. We hope to see you back at our hotel soon!
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Fox River Grove, IL
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 23, 2013

I stayed here for a girls weekend last winter.

Highlights:
Awesome views on most sides of the hotel. Ask for the highest available room, they will accommodate
Excellent breakfast included. Lots of choices and an incredibly friendly staff maintaining it.
Rooms are clean and very modern
Rooms have lots of extra space. Desk, Closets, Couch, kitchenette. It feels roomy.
Beds and pillows are actually quite comfortable
Parking garage is attached and reasonable
Hotel Lobby offers things like gourmet lollipops whenever desired
Hotel Lobby is very spacious with lots of places to lounge
Hotel lobby even offers a gaming system available for anyone to use
Basement level offers a concierge service that wills tore your bags for you so you can enjoy the city still on the day of checkout
Waling distance to major stores and shopping areas ii only a few blocks.
Again only a few blocks away you can catch a free trolly to Navy Pier
Small pool but with an amazing view of the city as you swim

One tip: this hotel lobby is shared by two hotels. Once you come off the elevator from the basement level, be sure you are headed left to the lobby for this hotel.

Room Tip: Ask for the highest room they have!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown / River North, responded to this review, July 31, 2013
Thank you for the review from your past stay this winter. We are happy that you had a great trip to Chicago. We are also happy that we could help make that trip even better. We hope to see you this upcoming winter also. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown / River North

Address: 410 N Dearborn St, Chicago, IL 60654
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Chicago
#19 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#25 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Downtown / River North 3*
Number of rooms: 270
Official Description (provided by the hotel):
Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. We're just minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by top Chicago restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service and each suite has a fully-equipped kitchen with all the cooking necessities. Our suites also have flat-screen TVs, free WiFi and 50% more space than traditional hotel rooms. Take advantage of perks such as valet/self-parking options, free daily hot breakfast, indoor pool and 24-hour gym. Join us at our weekday evening social with free appetizers and drinks. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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