This hotel offers excellent service in all areas. The staff are friendly and go out of their way to serve you. There is a buffet breakfast included and on Tues, Wed & Thurs evenings 6:30-7:30pm they offer a complementary, simple dinner option, if you are at the hotel at this time. The location is excellent and the hotel rates are very reasonable, considering how expensive hotels in Chicago can be. You will not be disappointed if you stay here. We were very happy with all aspects of our hotel experience and would stay here again any time we are in Chicago.