At the ground level I was met by a bellman who quickly got my bag from the cab and inside to the elevator bank. The fact that the lobby is not on street level provides an added sense of privacy and security. The location of hotel provides easy access to the theatre district. The rooms were clean and reasonably functional. The power outlets on the desk lamp worked intermittently. The shared access printer went down for about 24 hours. At the end of the day, this property is at the high end of Residence Inns. Front of house staff helped with reference to same day theatre tickets.