Everything about this Residence Inn was excellent. The friendly staff, great location, comfortable room layout, fitness center and other amenities were top notch. We stayed over the weekend and will definitely stay again.

On the plus side, you could not find a better location in Chicago downtown. We had a great weekend deal with "in and out" parking included, difficult to find in Chicago. The view from 20th floor was great, and sound proofing unbelievable: there was a terribly noisy party all night in the next room heard all over the corridor, but the room was perfectly quiet. On the minus side, the building is somewhat shabby. Breakfast food was no good, and breakfast area overcrowded, hard to find a couple of seats together and get to the food counters. There are no rooms with two beds in the whole hotel, and sofa beds are very uncomfortable. Some people complained here about long wait for elevators, but we did not have any problems. In summary, we've got what we paid for.

Stayed here Jan 2013.
Perfect Location for taking in Chicago. Walk to everything and then some.
Rooms-Small but very nice. We had a one bedroom king suite.
Pool and exercise room--Small but decent. Pool and hot tub was very heavily chlorinated.
Lobby and general areas--Very nice and cozy decor.
Breakfast-average at best.
This hotel would be perfect for singles and/or a couples. It was not however as good as we would have wanted for our kiddos. Couldn't beat the price though! :)

Location, location location. And then a large and spacious room (with a kitchen if you want to use it), decently decorated, and great value for the money (breakfast included). Definitely recommended for biz trip and tourism: walking distance to the loop as well as to mag mile.