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“Perfect stay.” 5 of 5 stars
Review of Residence Inn Chicago Downtown / River North

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Residence Inn Chicago Downtown / River North
3.0 of 5 Hotel   |   410 N Dearborn St, Chicago, IL 60654 (Near North Side)   |  
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Ranked #26 of 177 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersBronze level
Denver, Colorado
Senior Contributor
34 reviews 34 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Perfect stay.”
5 of 5 stars Reviewed November 14, 2012

Great location, wonderful staff, stellar views, clean rooms and lobby, and kitchens! We enjoyed our stay and would recommend this hotel to anyone. Never heard a peep out of our neighbors. Our room was a corner room on the 23rd floor--fabulous!

The fitness room was adequate, although one of three elliptical wasn't quite functional. The treadmills were nice. Didn't use the pool/hot tub, but the area looked clean and well-maintained. The elevators were slow to arrive, but moved quickly once on them.

You'll pay dearly for parking $40/nt for self-park in the garage. We found an uncovered lot three blocks away for $18/nt. it is Chicago, so be prepared for this if you have a car. I'd have gone without one if not for all the trips we had to take into the 'burbs with small children in tow.

The staff here really made us feel welcome and comfortable. A shout out to the sweet lady at the helm in the breakfast room. Imelda? Izelda? She was incredibly sweet and helpful to us, making sure to say good morning to our daughters every day. She even packed us a sandwich for later. So thoughtful! She is worth her weight in gold! Wish I could remember her name. She had short red hair and a constant, genuine smile on her face. Lovely lady.

So there you have it... We'll be back for sure!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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819 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2012

This is the perfect hotel from which to explore Chicago. It is 1 1/2 blocks from Michigan Ave and 2 blocks from The Hancock Building where you can catch the hop-on-hop-off bus. The hotel is comfortable with the great Marriott beds and a large kitchen even in our efficiency suite. It is very family friendly and pets are allowed. They serve an excellent breakfast which is included and 3 nights a week there is a complimentary light dinner with wine and beer. The staff was very accommodating and helpful from the front desks to the cleaning staff. We even had a serenade one morning at breakfast by one of the staff. It seems like everyone who works there enjoys it. It was a nice place to come back to after a busy day of sightseeing. And since it is off the main drag it is quiet which made for a good night's sleep.
One draw back is that our room had a VERY small closet and we had clothes that needed hanging. It was a tight squeeze.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 5, 2012

This was a nice residence Inn. Very clean and close to the magnificent mile in Chicago. I would recommend this to other travelers. The only one negative was I am a platinum member and the clerk at the desk did not give me a high floored room like I always request. There are 25 floors in this hotel and I was put on floor 7.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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philadelphia
Top Contributor
72 reviews 72 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 23, 2012 via mobile

I am a frequent traveler and often seek out Marriott properties and had the privilege to stay at the Residence Inn in mid-October. The hotel has a great location and is close to many good restaurants and bars.

The fitness facility is located on the 27th floor which was a nice change to other hotels where the views from the gym are less attractive. Four treadmills and four elliptically to use. Dumbbell weights only went up to 50lbs, but works.

I stayed in room 2606 which offered a great view of the city. The room provided a nice king size bed, strong hot water and water pressure in the shower and plenty of space to spread out. The only negative was the slow drain in the sink, but a simple call to the front desk and it can be fixed.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa K, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 1, 2012
We are so happy that you enjoyed your time at the Residence Inn Chicago Downtown River North and in Chicago. We love our location and are happy that you were able to enjoy some of the best restaurants and bars that Chicago has to offer.

We know that it is important to keep your routine while you are on the road. This is why it is so wonderful to hear that you enjoyed our fitness center. We do agree that the view makes working out just a little bit easier! I will make sure to pass along your comment regarding the dumbbell weights and we will see if we can expand the range in the future.

We hope to see you at the Residence Inn in Chicago again!

Sincerely,

Vanessa Kosloski
Event Manager
Vanessa.kosloski@whitelodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
65 reviews 65 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

Decided to stay here for my wife's birthday while we were in Chicago (having a full kitchen for me to cook in beats out a luxurious suite) and also because I've been platinum elite with Marriott for years and love the extra service they provide for being an elite member. This will be a long review as I'll be using it for my Marriott based survey so I'll be covering everything from start to finish.

Location is great, right in the thick of things downtown, and the facility is also connected to a Springhill Suites. Parking was rough, the valet was apparently extremely busy and we were early so we just went ahead and parked in the garage ourselves, only to see the harried valet flying around the garage in a Lexus SUV, tires squealing as he went around the corners. We figured our self parking choice was best.

We got there around noon on a Saturday so figured the odds of checking in early were pretty dismal but tried anyway. The folks at the desk were dressed down as sometimes happens at Marriott's on weekends, but after not acknowledging my elite status, the desk person noted there were no rooms available currently and offered to take my phone number to call when available. Great, so I did. She promised we would be called promptly when a one bedroom suite was available.

We went to lunch, did some shopping, and never got a phone call. So we went back at 3 (the normal check in time) and proceeded to check in. Couldn't help but notice the list I had signed up for sitting on the counter apparently untouched. Alrighty then. No big deal.

This time a different young lady acknowledged my status and checked us in quickly and my brother in law and his wife were also checked in quickly. I have several standing requests on my profile, one of which is for a high floor. We got on the 19th floor (of 27). Brother in law who isn't a Marriott rewards member got 22nd floor. Alrighty then. No big deal.

I can confirm 100% the complaints about the elevators seen in other reviews. There are three elevators servicing 27 floors on the Springhill side and three more on the Residence Inn side. One of those 3 on each side is a service elevator with a separate button on the door frame we happily learned, and almost every time we got that elevator once we learned the trick. Wait times averaged 5-10 solid minutes (not kidding) even with calling the service elevator. Still, six total elevators for 27 floors seems pretty inadequate.

Our room was 1911....the first room against the elevator bank on the 19th floor. Alrighty then. No big deal. But the no big deals are adding up. Thankfully the inefficient elevators are very quiet so it didn't become an issue at all, and we discovered the next morning why they were especially quiet that night.

Standing request for extra towels and pillows not honored. Alrighty then. I'm beginning to think they don't look at member profiles at all, which is fine I guess. The room itself was clean and comfortable, we got a 1 bedroom for some privacy so the extra tv and rollaway bed for our son was handy. Kitchen facilities were very nice and everything worked fine. One of the very few high hotels with opening windows, which was nice for a little downtown ambience.

Preparing for bed that night I was able to check off more of the other complaints I've read here. Sink water pressure is non existent even at max settings, so I brushed my teeth in the kitchen to rinse my toothbrush properly. And hot water at 9pm was of a very short duration so I couldn't wait to see how it was in the morning....

And it was just fine. All three of us took hot showers with no interruptions or hiccups in temperature, which was nice. What wasn't nice is the very modern glass enclosed stand up shower didn't have any kind of water barrier at the bottom of the door so the bathroom experienced a minor flood with every shower. Hmm, that explains the water rings on the tile floor. Now if only I had some extra towels to soak up the excess water...My in laws also commented on the flooding in their room so it must be an overall issue. Looking at it again before we left I'm not real sure how they'd fix it short of lowering the door and putting a seal along the bottom of the door. Probably too much work.

Breakfast was very good, albeit very crowded. The staff is very attentive and laid it on pretty thick, doting on my son. Oh, hang on, I should back up. When we left our room there was an elevator on the 19th floor, door open waiting on us! We got on and after playing with it for a few minutes discovered it was out of service. So since it was there on the floor with doors open, it disabled the up and down call buttons for the other elevator. The service elevator never came either. So after a few minutes we walked over to the Springhill side and waited about 5 minutes to get down over there. Once in the lobby I noticed the huge line on the Residence Inn side waiting on elevators so I went ahead and let the desk people know the middle elevator was stuck on the 19th floor. She apologized and stuck an out of service sign on the elevator and literally did nothing else. I pointed out to some of the people there was another bank of elevators on the Springhill side and managed to disperse a lot of the crowd myself.

Checkout experience was pretty bland, not even so much as a thank you for staying with us, but I guess since she was by herself at the desk (one other young lady eventually came out while we waited for the rest of our party) she probably didn't have much time for anything overly courteous.

So overall, for a one night stay, not bad. Not great, and not sure I would want to come back, but not bad. One thing I noticed here on Tripadvisor is the management staff responds to issues and posts comments. Considering the relative newness of the building and the complaints about nearly the same issues over and over (elevators, water pressure, and hot water), I'm a bit curious about whether or not the issues are even fixable, so I suppose that should factor into your decision to stay here. There's plenty of hotels in the same price range nearby.

On the other hand, not acknowledging a rewards member's profile requests seems pretty unforgivable to me. Yes, I could have asked for the items every other Marriott does automatically for me, but then what's the point of being a rewards member? For that reason this hotel will receive a poor review once I receive my Marriott Survey, but I wouldn't discourage the average customer from staying here. For the structural faults and issues which the staff seems to take in stride, the hotel location and overall cleanliness make the hotel worthwhile.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa K, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 1, 2012
Bummedwithththebeach,

I want to thank you for the time that you spent writing such and extensive review. It is very important for us to hear both the positive and negative aspects of our guests experiences. I also do want to let you know that I have forwarded your complaints regarding the water pressure, shower stalls, and lack of acknowledgement regarding your status to the appropriate manager.

I want to offer my personal apologies for your status not being recognized. Every guest is important to us but we do understand that individuals who have reached the elite status are exceptionally loyal and this should be recognized. I would like to double check and make sure we do have everything correct in your profile if you would be willing to send me a private message or email it would be my pleasure to make sure that this does happen again.

The weekend that you visited us we were participating in a fundraiser for Back On My Feet which is one of our company wide charities. Both associates and managers who were participating had paid for the privilege to “dress down” that day.

I do want to let you know that the engineering team has recently changed the aerators in the sinks to increase the water pressure. We needed to find the correct part that would increase the pressure but still fit within the green standards. If you return to our property please let me know if you feel that the sink pressure has increased.

We are aware of the elevator situation and have had several individuals out to fix the elevators during the time frame that you were there. I know what an inconvenience it can be to wait for the elevators and want to thank you not only for your patience but also for letting the front desk know about the issue and taking the time to inform your fellow guests.

I want to thank you again for taking the time to write a detailed review that addresses both the positive and the negative experiences that you had at the property. Please let me know if there is anything I can do to rectify the issues you had while at the property.

Sincerely,

Vanessa Kosloski
Event Manager
Vanessa.kosloski@whitelodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2012

This hotel is actually amazing in terms of location and amenities. Brand new granite countertops and brand new stainless appliances make for a very, very comfortable room. However, I was woken up in the middle of the night to my windows rattling from the club across the street. I had to go to the lobby and ask for a room on the other side of the building. This was on a Wednesday night. Marriott accommodated me, which was absolutely fantastic. But still, not a full night's sleep as I had to change rooms. If you make a reservation, be absolutely sure to ask for the side of the hotel away from the dance club. Otherwise, amazing hotel.

Room Tip: Be sure to ask for a room that is opposite from the dance club.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa K, Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 1, 2012
Etian,

I want to first thank you for the wonderful things that you said about our hotel, location, and amenities. We are currently working with the restaurant/club in order to eliminate the issues with the music being so loud and going so long into the evenings. I do want to thank you for letting us know that the front desk was able to move you.

We hope to see you again if you are ever in Chicago.

Sincerely,

Vanessa Kosloski
Event Manager
vanessa.kosloski@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Top Contributor
158 reviews 158 reviews
32 hotel reviews
Reviews in 64 cities Reviews in 64 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 19, 2012

Very spacious rooms, great breakfast and happy hour. Only complaint is that some of the nights, rate was much higher. Very good location in river north. Overall very good stay. Exercise room is spacious and really good equipment.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown / River North

Address: 410 N Dearborn St, Chicago, IL 60654
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#19 Business Hotel in Chicago
#19 Green Hotel in Chicago
#23 Romantic Hotel in Chicago
#23 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn Chicago Downtown / River North 3*
Number of rooms: 270
Official Description (provided by the hotel):
Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You and each suite has a fully-equipped kitchen with all the cooking necessities. Our suites also have flat-screen TVs, free WiFi and 50% more space than traditional hotel rooms. Take advantage of full-service amenities such as valet/self-parking options, free daily hot breakfast, and 24-hour gym. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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