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“Excellent value and location” 5 of 5 stars
Review of Residence Inn Chicago Downtown / River North

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Residence Inn Chicago Downtown / River North
3.0 of 5 Hotel   |   410 N Dearborn St, Chicago, IL 60654 (Near North Side)   |  
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Ranked #25 of 177 Hotels in Chicago
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Indianapolis
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
145 helpful votes 145 helpful votes
“Excellent value and location”
5 of 5 stars Reviewed March 8, 2012

My husband and I stayed at the Residence Inn Chicago Downtown/ River North in early March 2012. Our room was the 1 bedroom king bed suite (room number 2005). The room was very clean, nicely decorated, and very quiet. The room had everything we needed for a three night stay. The kitchen had a full size frig with icemaker, microwave, utensils, plates, wine glasses, coffee cups, etc. along with a full size coffee pot. (I didn't see a wine opener, but we brought our own).The prepacked coffee that comes with the room is good, but don't forget to bring your favorite sweetener and creamer if you're picky about that since the generic stuff just doesn't start the day right. The bedroom had plenty of drawer space and nice hangers and the king bed was really comfortable. The sink and vanity being separated from the shower/toilet by a door helps speed up morning and bedtime routines. The shower/ toilet area was very roomy, and the vanity had excellent lighting for applying makeup. The only thing I missed was a ledge or something in the shower to help me shave my legs since it is only a shower, and not a tub/shower combo. Harry Caray's steakhouse is just across the street, three blocks north on Clark is the Rainforest Cafe and Hard Rock. There is a CVS drugstore one block west on Kinzie street that sells beer, wine, and liquor besided the usual stuff you forget when on vacation. The pool and hot tub were really clean, and the hot tub was really hot, not just lukewarm. (Great for sore feet after a long day shopping or museum hopping). The exercise room was tremendous! Treadmills with TV's, ellipticals, free weights, and a combination type fitness machine for rowing and pulldown type exercises. The included breakfast had scrambled eggs, ham or sausage patties depending on the day, breakfast potatoes, fruit, yogurt, make your own waffle, muffins, plenty of juices, milk, and coffee. The dining area was quite large and lots of windows to enjoy the city view. The breakfast hostess was friendly and efficient. The entire hotel staff was friendly too. The check-in process was smooth, but we were a little confused about what to do with our car. If you don't want to valet park, go ahead and park in the Greenway parking garage that's attached to the hotel. The garage entrance is on Kinzie street west of the Dearborn intersection. After parking, take your parking ticket with you to the hotel desk. They will convert it into the plastic swipe card that you pay $40 per day for unlimited in/out use during your stay. We didn't know about the parking garage procedure so we pulled up in front of the hotel and had to give our keys to the attendent while we checked in even though we were not going to valet park. This was some kind of hotel policy and bothered us a little. There's also no luggage carts available if you park in the garage so you might have to make more than one trip to the car. Overall though, once everything was in the room, the parking garage was very convenient instead of relying on valet parking. I was very happy with our stay, and think the location and amenities are excellent value for the money. We used AAA discount, online booking through the official hotel site and for the king suite, and the $40 per day parking along with assorted taxes paid $197 per night. Since breakfast and evening "social hour" were included, I think we got a fair value without having to resort to the discount bidding type of reservation. I would definitely stay here again when visiting downtown Chicago.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, March 20, 2012
Indianapolisresident-

Thank you so much for your recent stay. I am so happy to hear that you and your husband had an enjoyable and efficient time in the city! Your detailed review will definitely help future travelers when choosing a hotel in the city. I would like to take this opportunity to apologize for the inconvenience you experienced while parking. Thank you for bringing this to our attention so we can work on smoothing over the process with the parking garage as well. We hope to see you and your husband again soon!

Best,
Amanda
Guest Relations Manager
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835 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 1, 2012

My husband and I stayed at the Residence Inn Chicago River North for 2 nights in Feb. while I had a business meeting. Self parking (at first confusing) turned out to be easy but costly-$40/night for in and out service. Check in was fast, and everyone from the door men and front desk to breakfast attendants were very friendly. We stayed in the King corner suite which was very big and clean. I love having a full size fridg with ice maker, plates, all kinds of glassware and utensils at our disposal. Except for the included breakfast we ate our dinners out and reheated leftovers for lunch. There is a full size coffee maker - if you're staying an extended time and love your coffee bring your favorite brand with filters. No tub but the shower is huge and spotless.
Harry Caray's steakhouse is across the street and the House of Blues is just down the block. If you are looking at hotel/suites in downtown Chicago the Springhill Suites is actually in the same building (FYI).
The pool looked nice but was loaded with kids on Sat night so didn't go in..
I booked this hotel 6 weeks in advance of our trip and kept checking prices. I ended up saving $100 when I checked online the night before leaving home and the price had dropped so I called the toll free number and they happily gave me the lower price.
Great place to stay in Chicago I highly recommend it.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, March 2, 2012
getmethereMichigan-

Thank you for your recent stay and for posting on our TripAdvisor page. It sounds like you successfully were able to mix business and pleasure. Thank you for your kind words regarding out hotel and amenities, as well as the surrounding restaurants and attractions. We hope to see you and your husband again soon.

Best,
Amanda
Guest Relations Manager
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East Butterwick, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2012

I have been coming from the Uk to Chicago, about five times a year for the last 20 odd years, and have stayed in most of the downtown hotels.
This was my first time at the Residence inn, and was more than pleased with the quality and size of the rooms.
All staff were great.
Hotel location was spot on for all Michigan Avenue attractions, and only a stones throw from the Theatre district.
The fully Inclusive comprehensive breakfast,(7 days) and the evening social meals (Mon -Thu) were first rate. The service given by the Bosnian lady at Breakfast is surely a managers dream.
Will be rebooking for my next business trip

Room Tip: Go for a corner suite on a high floor.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, February 24, 2012
FrankSpedding-

Thank you for your recent stay and for taking the time to post on our TripAdvisor page. I am happy to hear you had an enjoyable stay. We are very fortunate to have such a prime location. Thank you for commenting on Ismeta as well. She is a wonderful person and a valued employee. We look forward to seeing you again on your return visit.

Best,
Amanda
Guest Relations Manager
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Tipp City, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 20, 2012

Family of three (5 yr old) stayed for two nights. Overall, hotel location and parking package provided a great value. Staff was very nice. Front desk was very fast. The reviews about breakfast are spot on, very friendly, helpful and a great way to start the day. Little busy but I think that is more of a testament the popularity/value of the hotel. We were there on Friday/Saturday and saw plenty of families with young children, so no worries there. Pool was a little undersized but with all there is to see within walking distance, who needs it.

Got room service from Hub 51 one night, would definitely recommend. Also recommend checking out Giordano's Pizza.

Parking package we had included use of Greenway garage. Very nice garage, very convenient for in/out while you stay.

Will definitely consider for any return stay in Chicago.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, February 21, 2012
Mschellhouse-

Thank you for your recent stay and for taking the time to review your time with us on our TripAdvisor page. It sounds like you had a good time with your family in Chicago and checked out some of the best restaurants in town! We hope to see you again soon.

Best,
Amanda
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Top Contributor
126 reviews 126 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 19, 2012

This is a great choice for visitors based on location, size of rooms and overall quality of the property. We visited for a three-day weekend and stayed in a one-bedroom suite. The room was beautiful and impeccably maintained - spotless and the furnishing were in perfect condition. The hotel itself is gorgeous - very urban chic for a place that's priced so well. The pool and workout room are ample and the balcony off the pool looks like it would be gorgeous in the summer (we were there in February). There are tons of restaurants around and the nice little kitchen in the suite means we were able to carry in famous Chicago pizza so we could kick back and relax before heading out again. Parking is spendy, but that's typical of downtown. I would recommend this hotel to families or groups of friends who want to be in the center of the action and still have some room to spread out.

Room Tip: The one-bedroom suites are helpful if you have people in your party who want some privacy. I was wit...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, February 20, 2012
MaryIN-

Than you for your recent stay and for taking the time to post your review on our TripAdvisor page. I am happy to hear you and your family were able to relax in our hotel before hitting the big city! I do hope we have the opportunity to serve you again.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lees Summit MO.
Top Contributor
131 reviews 131 reviews
23 hotel reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 13, 2012

Residence downtown Chicago was quite a find. Resonable rates, very friendly staff, kitchen with full refrigeratot and stove top. Very clean! Serving breakfast and evening meals throughout the week with Friday exception it was quite a bargan, Only a block or tow off the Lakeshore drive ag reat location for the lady that likes to shop and resturants all over the place for the man who likes to eat!

Room Tip: All rooms are great they even have a pet floor on 8th level. so unless you are a pet lover stay off...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, February 14, 2012
Palcobaby-

Thank you for your recent stay and for posting on our TripAdvisor page. I am happy to hear that you were able to find something for everyone while traveling to Chicago. Thank you for your kind words regarding our amenities as well. We look forward to seeing you again soon.

Best,
Amanda
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2012

Stayed for a duration 2 months and it is an excellent place for stay. The service is good and I am going to soon return to this place for a business visit.

Room Tip: Go for it... you will never regret it...
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  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, February 13, 2012
Jagan D-

Thank you for staying with us. We look forward to seeing you again soon.

Best,
Amanda
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown / River North

Address: 410 N Dearborn St, Chicago, IL 60654
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#18 Green Hotel in Chicago
#18 Business Hotel in Chicago
#22 Family Hotel in Chicago
#23 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn Chicago Downtown / River North 3*
Number of rooms: 270
Official Description (provided by the hotel):
Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You and each suite has a fully-equipped kitchen with all the cooking necessities. Our suites also have flat-screen TVs, free WiFi and 50% more space than traditional hotel rooms. Take advantage of full-service amenities such as valet/self-parking options, free daily hot breakfast, and 24-hour gym. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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