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“Work and play” 5 of 5 stars
Review of Residence Inn Chicago Downtown / River North

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Residence Inn Chicago Downtown / River North
3.0 of 5 Hotel   |   410 N Dearborn St, Chicago, IL 60654 (Near North Side)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #21 of 169 Hotels in Chicago
GreenLeadersBronze level
St. Louis
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
“Work and play”
5 of 5 stars Reviewed November 9, 2011

I went with my husband on his business trip and stayed at this hotel. There were a lot of business people in the hotel but I did also see a few families. We had a king corner suite room which had a great view. The room did not have alot of space as kitchen was when you walked in and kept turning around the sides of the building. Plenty of room for 2 but would have been cramped with a kiddo too. The fitness center was good and had multiple cardio pieces and a weight set. The breakfast was hot and fresh. I couldn't wait to meet the breakfast lady everyone has talked about and she was as good as promised. She seemed to really know the people that had been staying awhile for work and was trying to push food on you!! The evening snacks and drinks are a nice touch. The hotel is in a good locations for places to eat and getting to the shopping areas.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 10, 2011
llamamamaof2-

Thank you for your recent stay and for posting on our TripAdvisor page. I am happy to hear you enjoyed your stay from the complimentary breakfast to the fitness center. I hope your husband had a productive business trip while you enjoyed the city! We hope to see you both again soon.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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697 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Cleveland, Ohio
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2011

This was our first time at this Residence Inn and our weekend stay was great. We know the area well. We love all the action in the River North section of town. The room was large with a bedroom, sitting room and kitchen. It was super clean with all the amenities. We had five people in the sitting room for a visit and we could have held 5 more. The price was very reasonable (even though Chicago rates are getting pretty high). A great quality to price ratio. The staff was extremely friendly and helpful without getting "in your face". We'll definitely be back.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 9, 2011
DickyB_Cleveland_OH-

Thank you so much for your recent stay and for posting on our TripAdvisor page. I am happy to hear your gathering was a success, and you enjoy our section of town! We look forward to seeing you again soon.

Best,
Amanda
Guest Relations Manager
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Orange County, CA
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 5, 2011

These are great rooms for business or a family weekend. Its a small studio apartment feel if you've never stayed at a Residence Inn before. Very convenient and close to all attractions in the area. All in all, a clean, safe, quiet place to stay. The location and lobby is basically shared with the Marriott SpringHill Suites, so check the rates there as well if you are looking for the best deal. Its the same location, although I'm sure the rooms differ a bit.

Breakfast buffet in the AM was extremely crowded. That would be my only negative. Then again I was there the weekend of the Chicago marathon, so crowds were likely to be everywhere. Just not sure if you share breakfast with all SpringHill guests as well.

Room Tip: High floors may be a plus. There is a fire station near by.
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 7, 2011
MurphOC-

Thank you for your recent stay and for posting on our TripAdvisor page. I am happy to hear that you enjoyed your stay and were able to enjoy some of the great Chicago attractions that are so close to our hotel. To answer your question, the SpringHill Suites has its own breakfast area, so the 2 hotels do not share a common breakfast. We hope to see you again soon.

Best,
Amanda
Guest Relations Manager
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Utah
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 3, 2011

Price value of this place is right on. Impeccable service throughout and the location is perfect to enjoy Chicago. Most must to do's are in walking distance. The rooms are very comfortable with a little kitchen attached. Nice breakfast bar and lots of personal attention by Ismetha. They have social hour weekday's serving free food and drinks. The entire staff makes you feel very special and they will go the extra mile for you. Very well managed place. If we come back, this is the only place we will stay, period!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 4, 2011
Icheckeditout-

Thank you for your kind words regarding our hotel and our staff. We strive to make each guest feel as comfortable as possible throughout their stay. I am so happy you and your family had an enjoyable trip. We look forward to seeing you again the next time you are in town.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
finland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2011

It took so many hours choose hotel in Chicago. But we couldn't choose better. If you look hotels in Chicago, take this and you will have great hotel stay.
The front desk was always friendly and helpful. And the hostess, she is amazing.
The breakfast have plenty of items and it was very tasty...
Our room was very clean, having much space.
There was also large refrigerator.
Location just great!
We would definitely choose this hotel if we are coming back to Chicago again!
Stayed for 5 nights from 25 October. Certainly recommend :)

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, November 2, 2011
Katinka1975-

Thank you so much for your recent stay and for sharing your experience on our TripAdvisor Page. I am glad you enjoyed all the amenities, such as the complimentary breakfast, kitchenette units in the rooms, and our location. We hope to see you again in Chicago

Best,
Amanda
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
113 reviews 113 reviews
45 hotel reviews
Reviews in 53 cities Reviews in 53 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 30, 2011

Stayed here with my husband for 3 nights from 24 October. Couldn't fault it. Had a one bedroom suite on 15th floor. None of problems others may have mentioned, wifi was excellent and free, lifts fast and as we were high up our situation was above the parking garage so had a reasonable view. This was the fifth Marriott we have stayed in over the last five weeks of a 12 destination trip in USA: three Courtyards and two Residences! Overall prefer the Residences as they give you the option to prepare meals which is something of a change when you're travelling around a lot. The weekday evening reception is very good and if you don't want to eat out or cook a meal, provides sufficient food for a meal. (In other hotels they just tend to provide snacks or canapes with drinks, this was so much more. ) We tended just to have a drink as being vegetarian there was little for us to eat, but this is not unusual. This Residence is very comfortable, clean, and welcoming and in its design and layout fully met our needs. All staff were lovely and seemed to genuinely want to help/make our stay as pleasant as possible. We were able to walk everywhere (though we did get one day passes for the EL we hardly used it as it was often easier to walk. Very convenient for Michigan Avenue. A number of hotels we have stayed in on this trip have been more expensive and grander to the point of being pretentious. Nothing like this here: excellent value for money and certainly recommend.

Room Tip: higher floor for better view: lifts are fast so no problem there.
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, October 31, 2011
MargaretJay-

Thank you for your recent stay and for posting on our TripAdvisor page! I am happy to hear you had an enjoyable stay with us and throughout your time in Chicago. It sounds like you and your husband are quite the experienced traveler, being on the road for 5 weeks in 12 cities! Thank you for sharing your experience with others and we hope to see you again soon!

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2011

I had the pleasure to stay at Residence Inn Chicago Downtown River North during my recent trip to run the Chicago 2011 Marathon, my first marathon. Since me and my family checked in, we felt at home, and it was so important to feel that way, in order to get ready for the big event...running my first marathon.

Breakfast was great...the hostess ...even better..that woman really likes her job, and treated all runners, every mornig life if we were kings and queens...On the running day, breakfast was ready at 5 am, one hour earlier...so we could all could have proper food before the race.

Another great amenity was the evening happy hour...great food, and beverages for all the hotel guestss..that is really awesome, and difficult to find in that sort of hotels...

I will certainly will come back and I am recomending it to some friends who are traveling to Chicago ...soon.

Room Tip: 26 floor rooms have an excellent view...
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Guest Relations Manager at Residence Inn Chicago Downtown / River North, responded to this review, October 26, 2011
Marcela956-

Congratulations on your first marathon! That is such an accomplishment, and I am happy to know that our staff assisted you. Thank you for your kind words about our hotel and our staff, we look forward to seeing you again for the marathon next year.

Best,
Amanda
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown / River North

Address: 410 N Dearborn St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Chicago
#17 Business Hotel in Chicago
#19 Family Hotel in Chicago
#24 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Downtown / River North 3*
Official Description (provided by the hotel):
The Residence Inn Chicago Downtown River North is located just north of the Loop and surrounded by art and antique galleries, boutiques, and a variety of dining options. It is steps from world-class shopping on Chicago's "Mag Mile," and convenient to North Ave Beach, Navy Pier, Millennium Park, and Lincoln Park Zoo. The hotel offers a complimentary buffet and weeknight Manager's Reception, high-speed Internet Access, an indoor pool, and fitness room. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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