The Trump hotel would have easily earned 4 stars from me were it not for some really annoying faux pas. Note: these wouldn't be such a big deal if not for Trump's endless windbaggery about how he does things "The Best", "The Greatest", "The Be All and End All". When you make those kinds of boasts, Mr. Trump, that's what I expect of your organization. I am a low-key guest who doesn't demand much. When a hotel can't even deliver on the basics? They're FIRED.
First the good things:
- Rooms are enormous w/fantastic views
- I only paid $199 for the room ($399 seems a bit of a stretch for the location, but the property is new, clean, pristine & a value at $199)
Now for the less-than-good things. For $199, they're fine. For being a purported 5-star property? They are a joke.
- No one told us that you needed to use your room key in order to operate the elevator, so we stood around looking like village idiots for several minutes, punching the buttons & wondering what the malfunction was until another guest explained them to us.
- No internet in the room! I called the concierge about this & was told this was an issue they have w/AT&T, specifically. Aren't they the largest wireless network in the U.S?. So surfing for local attractions on my iphone wasn't possible w/o heading for the business center three floors down (no thanks).
- The pretentious "Water Menu" in the room. I can't figure out if Trump & Co. were serious about this, or if it was put there for comic relief. Truly, it was one of the most pretentious and faux-classy (or "klassy") things I've ever seen. Evian or Fiji is just fine, Mr. Trump. We don't need to guzzle, "a truly brilliant water whose time has come." (Seriously, that's an actual quote. We were dying!)
- Large TV in room was perfect for late night tv watching, although the In-House programming menu didn't match what was actually playing. It might say that a certain movie was playing on HBO at 10:00 PM, but when you turned to that channel, it was something completely different. After channel surfing a bit, we decided to give it up turn in early.
- As we were drifting off to sleep at around 11:30 PM, the phone rang. In a pitch black hotel room with 3 phones, you can imagine how disconcerting - and LOUD - that would be. I groped around for the phone (which was on the other side of the bed), trying not to wake my 13 year old niece, but then the ringing stopped.
Ok - whew. That must have been a fluke, right? I went back to bed, heart still racing a bit from the shock.
10 minutes later, right as I was beginning to relax, it rang again! This time i was concerned. I don't even get late-night phone calls at home, much less when I'm at a hotel for the night. Something must be wrong. So, I turned on the light, woke up my niece, answered the phone & heard, "Yeah - I'd like to order a small pizza."
Shocked & dazed, I told the caller he had the wrong #. "Is this [--]?" he asked
Why, yes - it was. Apparently he had dialed the main switchboard # and been put through to OUR ROOM at 11:45 PM. Lovely.
Furious, I called the switchboard & asked them to hold all calls for our room until 7:00 AM the following morning.
- When I mentioned this at checkout, I could tell by the look on the woman's face that she was mortified. She admitted that it was essentially the hotel's fault, as there were a lot of people @ the hotel w/my last name & the call probably got passed through to us accidentally.
This upset me. What kind of ineptitude managed that feat 2x in a row?
We had only one expense while we were @ the hotel: A $31 breakfast (for coffee & a bagel w/lox). I would have thought that she would have comped us for our trouble.
Nope! Instead she apologized and then smiled and asked, "But you got enough sleep, right?"
Uh, that's not the point. The inmates @ San Quentin probably get enough sleep every night, too. I could have slept more peacefully at home. And, next time I will, or else I'll spend the extra $150 and head for the Peninsula or IV Seasons, where I know their promises of "World Class" service are more than just hot air & $25 bottles of drinking water. (LOL - still giggling at that one.)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share your feedback regarding your recent stay at Trump International Hotel and Tower Chicago. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our guests.
I am of course very concerned to learn that your experience fell short of your expectations. Please accept my sincere apologies that you were not able to get internet connection in your room, the in house menu was not working properly on the TV, and for the two phone calls you received late at night.
I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Chicago.
We hope to have the opportunity to restore your confidence in Trump International Hotel and Tower Chicago.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.