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“The BEST in Chicago!!!!!” 5 of 5 stars
Review of Trump International Hotel & Tower Chicago

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Trump International Hotel & Tower Chicago
5.0 of 5 Hotel   |   401 N. Wabash Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #6 of 168 hotels in Chicago
GreenLeadersSilver level
Goshen, Indiana
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“The BEST in Chicago!!!!!”
5 of 5 stars Reviewed November 7, 2013

Where do I begin? The Trump is nothing short of excellence at it's BEST!!!! I have stayed at many nice Hotels in Chicago but no one does customer service better than the Trump! I will never stay anywhere other than the Trump. From the beautiful aroma, classy decor, spacious room full of amenities, it doesn't get any better! I surprised my mom with a visit to Chicago for her birthday and the Trump was so gracious to her. Not only did they upgrade us, but brought her a birthday treat, notes of acknowledgement, and Ashley at the front desk was so sweet! Love love the warm towels upon check in, turn down service and water left in our car upon valet pick-up. The Suites are amazing!!!!!! Huge, luxurious, and any amenity you need is at fingertips. The house car even took us down to dinner. Please give this amazing hotel a try. Worth every penny!!! Thank you to the entire Trump staff for the excellent work you do everyday!!!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 15, 2013
Dear Guest,

We are honored to have had the opportunity to make such an impact for your mother's birthday celebration. Thank you sincerely for commending Ashley and sharing your experience with our team by recognizing their efforts to ensure your special occasion with your mother was relaxing and memorable. We certainly look forward to welcoming you in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wyoming
Top Contributor
111 reviews 111 reviews
62 hotel reviews
Reviews in 35 cities Reviews in 35 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed November 6, 2013

I stayed at Trump Chicago for three nights following a three night stay at a nearby hotel.

Wow, this is a stunning hotel. Valet excellent. Check-in was smooth and very polished. I was given an upgrade to a 1 bedroom suite with a view of River North. I wished my husband was there to share the huge room. If you've stayed at the Soho property there are many similarities in decor, but this suite is even larger. Same incredible bed and a nicely equipped small kitchen. I did miss some of the vanity shelf space in the bathroom but there is a small table with makeup mirror outside of the bathroom, which was nice.

You should check out Rebar, if only for a drink at night. Beautiful views at window tables, but the bartenders were also very friendly and again polished. That would be my only problem with my stay if you could call it a problem - the staff are obviously well trained so they don't veer far off the somewhat robotic service. I did love my stay and in the morning hated to leave the comfy room but I had Chicago to explore!

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 15, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for taking the time to share your feedback from your recent stay. I am very pleased to learn that you thoroughly enjoyed your visit and your experience at Rebar. I truly appreciate your comments concerning our team in Rebar and am happy you found the service to be friendly and polished.

I do look forward to welcoming you in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 6, 2013

True 5 star hotel in every way. Not much to add here that hasn't already been said

* professional staff and check in (thanks Chris)
* room itself is very large, modern, and includes any amenity you would need...bathroom has a great shower/jacuzzi tub
* complimentary shoe shine
* well equipped fitness center with great views
* great location in the heart of downtown

All in all, the best business hotel i've ever stayed at...hope to stay here again soon.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 14, 2013
Dear Guest,

I am very pleased to learn you enjoyed your stay and that you regard Trump International Hotel and Tower Chicago to be the best business hotel in which you've stay. Thank you for taking the time to share your feedback of your favorite features and for commending the professionalism of our team. We certainly look forward to welcoming you upon future visits.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 4, 2013

Stayed Nov 1,2013-Nov3rd I great hotel service was outstanding we had our 5year old son and the staff treated him very we'll gave him trump backpack,hat coloring books & trump kids bear. The spa service was great and the location. Suite was large nice kitchen only thing missing was paper towels.Other than that had a wonderful stay and will be returning to the trump wheneveri I'm in Chicago.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 14, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and taking the time to share your recommendation. I am very pleased to read that your family enjoyed your time with us and that your son was well taken care of. I look forward to the opportunity to welcome your future stays.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2013

Staying at the Trump Hotel is truly a delight. Everything is wonderful. The restaurant is fabulous with the prettiest views.Their bar is simply to die for. Again, incredible Chicago views, great cocktails and ambience. The rooms are unbelievable. They are very large and so well thought out. The same to be said for the bathrooms. The staff are so well trained and polite and helpful. I'm not sure if I love going to Chicago for Chicago or staying at the Trump!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 14, 2013
Dear Guest,

Thank you for your kind review of Trump International Hotel and Tower Chicago. I am happy to read your appraisal and comments of Sixteen and Rebar, as well as your feedback of your room. I also appreciate your kind recognition of our team and their efforts to help make you feel welcome and offer their assistance. We look forward to your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed November 3, 2013

I don't really think the service is substantially better than any other nicer hotel; however, our room looked out to the Chicago skyline right down the center of the river from the 20th floor. The room was 900 square feet which is very large by just about any standard. We were celebrating our 26th anniversary so we wanted unsurpassed experience....we got it. Thanks Don!

Room Tip: Any of the 04 rooms look out over the city and are centered on the river.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 14, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for sharing your feedback of your recent anniversary celebration. I am pleased to read you enjoyed the views and that your experience was unsurpassed. We are certainly happy you chose to celebrate your 26th anniversary with us, and we look forward to welcoming future stays.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Clair Shores, Michigan
2 reviews
5 of 5 stars Reviewed November 2, 2013

Given how much it costs to stay at a downtown Chicago hotel anyway, we felt the extra splurge for the Trump was worth it. We were not remotely disappointed! This hotel goes the distance with everything. Great location and service and amenities; we wanted for nothing. Here are a few details:

-Free high-speed wi-fi. (This is number one for me, no joke. I'm used to free wi-fi in hotels being slow and cruddy, or limited to one or two devices. Or if you're charged for it, it's per device, argh. But the Trump has GREAT free internet!)
-Bose radio by the bedside with an auxiliary cable built in for your music device, plus a charging station on top of it with two usb ports (one hefty enough for a tablet to charge) and two electrical plugs.
-Lovely room decor, everything white and silver and chrome and grey and immaculate.
-A long cushioned ottoman at the foot of each bed, good for storage space underneath plus a place to sit and dress without having to sit on the bed.
-DVD player connected to the TV.
-Sheers and drapes that operate on a switch.
-Dimmer switches along with bedside controls that shut off all the room lights at once.
-Wonderfully deep tub with a funky fan-shaped spigot that filled the tub in no time.
-Slippers as well as robes.
-A coat closet by the doorway in addition to the main closet. Full-sized umbrella.
-Television built into the bathroom mirror.
-Kitchenette with electrical two-burner stovetop, electric kettle, fancy capsule-type coffeemaker, full-size Miele dishwasher, Sub-Zero minifridge, dishware, flatware, complimentary teas and coffees and hot chocolate. Other snacks and beverages were stocked in the room at a reasonable cost; even the small liquor bottles were less than $10.
-The athletic club (no extra charge for any part of the club! Equipment, pool, lockers all complimentary for guests) had a gorgeous view and plenty of high-tech equipment. Individual cable TV on every treadmill and elliptical. Fruit- and cucumber-infused water was available in every corner.
-The locker room had every amenity, beyond shampoo, conditioner, body wash and hair dryers: lotions and oils and hair gel and scrub. Sauna and steam room, multiple showers and one special programmable shower with multi-jets and lights that was the size of a car wash bay.
-One of the nicest big-city indoor pools I've encountered. Big-city indoor pools are by necessity short and shallow and narrow in my experience, but this was very good-sized for those limitations, and immaculate and the perfect pleasant temperature for both exercise and casual swimming.
-Great room-service menu including multiple international breakfast themes: Chinese, Japanese, Southern, full English, etc.

Along with all these came the wonderful service. Everyone was achingly polite and friendly and treated guests like their dear friends come home (They actually had our room ready when we arrived at 1pm, which we did not expect!)

So, yeah, now we won't want to stay anywhere else.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, November 14, 2013
Dear Guest,

I am thrilled to learn of your positive experience and I very much appreciate your detailed review. Thank you for identifying and giving your appraisal of some of your favorite services and amenities at Trump International Hotel and Tower Chicago. I am very pleased to read that you enjoyed your stay and have such an appreciation for the little details.

I sincerely thank you for taking the time to share your feedback. We certainly look forward to welcoming you upon your next stay.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Trump International Hotel & Tower Chicago

Address: 401 N. Wabash Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Chicago
#4 Family Hotel in Chicago
#4 Business Hotel in Chicago
#5 Luxury Hotel in Chicago
#7 Romantic Hotel in Chicago
#9 Green Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump International Hotel & Tower Chicago 5*
Official Description (provided by the hotel):
Poised along the Chicago River at the juncture of the Loop and North Michigan Avenue, Trump International Hotel & Tower® Chicago is downtown’s most enviable address. The Chicago boutique hotel joins a list of landmarks, including the Magnificent Mile, Chicago River and Millennium Park. Soaring 92 stories, the structure of polished stainless steel and iridescent-tinted glass is a showcase of bold style and engaging design. Inside this luxurious hotel, impeccable style and spectacular four star services define the experience. Guests will enjoy a higher level of luxury with unrivalled hospitality and detail-oriented amenities, including personal attaché service. 339 graciously appointed guestrooms and suites await, with custom designed furnishings, floor-to-ceiling windows and fully equipped kitchens. Our signature, Michelin rated restaurant, Sixteen, features elegant, modern-American cuisine, complemented by sweeping lake, river, and city views. For an important occasion, the sophisticated surroundings of the Grand Ballroom or Conference Rooms will offer the perfect venue to make a lasting impression. The 23,000 sq. ft. Spa at Trump features an array of four star services with treatment rooms and spa hotel suites overlooking the Chicago skyline. All within walking distance to the best of downtown Chicago, from the exclusive shops on Michigan Avenue to the historic sites along the Riverwalk. An icon of definitive luxurious style, the Trump Chicago Hotel® brings sophistication and elegance to the heart of Chicagoland. ... more   less 
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Also Known As:
Trump International Hotel And Tower Chicago
Trump International Hotel Chicago
Trump International Chicago

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