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“Top Notch Service at The Trump” 5 of 5 stars
Review of Trump International Hotel & Tower Chicago

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Trump International Hotel & Tower Chicago
5.0 of 5 Hotel   |   401 N. Wabash Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #13 of 178 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
San Dimas, California
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Top Notch Service at The Trump”
5 of 5 stars Reviewed September 25, 2013

I thoroughly enjoyed my stay at The Trump Chicago. The rooms are spacious and clean but what made my stay the most memorable was the service. Everyone was polite, attentive, eager to please and pleasant. The turndown service at night was my favorite. They provide a glass and a bottled water on your nightstand, they turn the Bose radio to soft music, they turn the TV into an aquarium, and they would leave a card with the next day's temperatures and a daily quote. I enjoyed the daily quote so much that I now have a Daily Quote App on my iPhone! The gym is spacious, and the in-room dining was delicious. My only con would be the wait for the elevators. There are only 3 elevators and it appears they are not all working at the same time. I'm not sure if this was just during my stay or common practice. Regardless, I would stay here again in a heartbeat.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, October 3, 2013
Dear Guest,

Thank you for taking the time to post a detailed review of your recent stay at Trump International Hotel and Tower Chicago and for your kind comments regarding our service team. I know my colleagues will be equally pleased to learn of your acknowledgment of their efforts to meet your needs. I am also pleased to read you thoroughly enjoyed turndown service and that it was your favorite part of your stay as it is our hope that our guests find comfort and relaxation upon their return to their room. In addition, we appreciate your comments regarding the fitness center and in-room dining and I am happy you enjoyed your experiences with both outlets.

I am happy to hear you would stay with us again; we certainly look forward to welcoming your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,768 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (468)
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English first
London, England
Level Contributor
116 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed September 25, 2013

We were originally planning to stay at the Four Seasons on our recent first trip to Chicago but on reading the TA reviews decided to switch to the Trump Tower which is more central. Indeed it is. We asked for a room overlooking the Wrigley clock tower and wow, that is what we got. An incredible view by day and spectacular at sunrise and following sunset when all the 1920's and 30's buildings are flood lit. We had a large bedroom on the 18th floor which had a good sized kitchen area so we decided to skip the expensive options at the hotel and had breakfast and lunch some days in our room bought from the nearby deli.

We were tired from a long haul flight when we arrived and it was a lovely evening so we went to the Terrace on the 16th floor which has the same stunning view and stunning prices to match ($20 for a glass of rose wine was the cheapest option). We had a few of the small plates and these were also expensive but very good. Given the high price we did not make a habit of visiting the Terrace but it was well worth it for our first night. The concierge made some very helpful recommendations as to where we should eat and these were all good.

The Trump Tower is a spectacular building, the second tallest in Chicago, in one of the best and most central locations and well worth the price.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, October 3, 2013
Dear Guest,

I am truly pleased to learn that our other loyal TripAdvisor reviewers helped you to decide to stay at Trump International Hotel and Tower Chicago. Thank you for your detailed feedback regarding your enjoyment of the views you experienced; I am delighted to read you appreciated them. It is also pleasing to read your recognition of our concierge team, I'm happy they were able to offer recommendations that made your stay all that much better.

I look forward to an opportunity to welcome your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 25, 2013

We were very impressed with every aspect of our stay at Trump Chicago. When we checked in the front desk staff was excellent and worked very hard to get us a room with a great view. The room itself was spacious and luxurious. They have a great spa and the workout room has great views of the city. The terrace bar, while expensive, has a great view.

Room Tip: We had a "spa room" on the 14th floor, 1407 actually, and that room has an excellent view...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, October 3, 2013
Dear Guest,

Thank you for taking the time to post a review of your recent business stay at Trump International Hotel and Tower Chicago. I am happy to learn we were able to offer you a room with a view that you enjoyed and that you found your room to be spacious and luxurious. I'm also pleased to read you enjoyed your experience at both our Spa and Terrace. We certainly look forward to welcoming you back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinton Falls, New Jersey
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 24, 2013

Recent business brought me back to Chicago again. Usually stay at the 4 Seasons, but the Trump International was truly amazing. The building is mostly residential with a lot of floors dedicated to the hotel. Registration is discreet on the 1st level. Free access to the health club with magnificent views as you work out. Probably one of the most conveniently located buildings in the Loop. Walk right down to the river to pick up the 'cruises'. Did the architecture cruise - really enjoyed it. Room service is impeccable along with the maids remembering how you like everything in your room 'just so' without asking. Actually had a room with full kitchen - even though I did not need it. Filming Transformers when I was there and was lucky enough to meet a few of the Stars that happened to be staying on my floor during shooting!

Room Tip: All the views are great but request a room looking up the Chicago River to Lake Michigan - truly ama...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to share your feedback of Trump International Hotel and Tower Chicago and for posting a detailed review of your stay. I am pleased to read you enjoyed your experience and appreciate your kind appraisal of our service teams. We certainly look forward to the opportunity to welcome you back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

Everything first class. Crazy expensive, but top shelf service and accommodations. Great choice for a sure-to-impress-her shows and shopping weekend getaway. Plenty within walking distance. On a clear evening, grab a drink on the terrace at "16" (but remember they'll be about $30 a pop).

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, September 24, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago for your recent stay and for recommending your experience on TripAdvisor. I am very pleased to learn you enjoyed your experience and that you had a great shopping weekend getaway.

We certainly look forward to welcoming your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed September 20, 2013

My husband took me to this hotel for a weekend getaway. We enjoyed everything there, especially their unparalleled services and attention to details! Their newspaper arrived in a little bag hanging on the doorknob - you don't need to bend over and pick it up from the floor. Their bedding was comfortable. Their pillow menu was heavenly. Their swimming pool was nice and clean. Some previous posts complained the water in the pool was a bit too cold. i am a swimmer and actually found their water temperature in the pool was a bit warm than the swimming pool I usually use. Some other posts said food at their restaurants were not impressive and recommended to go their just for cocktails. But we were impressed with their food - creative, delicious, and beautifully presented (with healthy small portions we enjoyed). The view of our room was stunningly beautiful - lake Michigan, Chicago River, and Wiggly Building Clock Tower... All in all, it was a wonderful short stay there. We will go back for sure.

Room Tip: Ask for a room with lake view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, September 24, 2013
Dear Guest,

I am very pleased to read you enjoyed your weekend getaway with your husband at Trump International Hotel and Tower Chicago. Thank you for taking the time to post a detailed review of your stay. I certainly appreciate your kind appraisal of our facilities and services and am happy to learn you were able to take advantage of many of our different outlets including Sixteen and the Spa.

I hope to have the opportunity to welcome your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed September 18, 2013

Me and my 6 friends (Jan, Paul, Janice, Jerry, Peggy and Barckley) just spent 5 days in Chicago. What a beautiful city. It was recommended that we visit the Trump Hotel "Rebar" on the 16th floor outdoor patio, to have a great view of the city and drinks. The view was amazing but we were seated at the far back at 4:30 pm, while there were many tables (at least 6) at the front available with the great view. They told us those tables were reserved (no signs on the tables). The service was very poor and we were not made to feel very welcome. We ended up leaving and not one person really seemed to notice or care.

I have to add - we had previously visited the Trump Hotel (Bay Street in Toronto) and the staff there were fabulous - that is a very beautiful hotel. We had the best french martinis ever and were treated royally - all this last year during the very busy TIFF week, while I was hosting my foreign exchange student from Sweden (Ivanka). Mr. Trump - you may want to look into the situation in Chicago.

By the way, here are 2 great bars - the Big Bar at the Hyatt Regency in Chicago is the best!!! - great place to hang out and a truly amazing bar to people watch. Also, the Signature bar on the 96th floor of the John Hancock Building has a view to die for - from the ladies washroom !!!!! - Men - eat your hearts out... And ladies - make that a must on your next girls' weekend in Chicago.

Happy travels,
Annette and friends from Kitchener, Whitby and Goderich Ontario.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trump International Hotel & Tower Chicago

Address: 401 N. Wabash Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Chicago
#10 Green Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago
#13 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump International Hotel & Tower Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Poised along the Chicago River at the juncture of the Loop and North Michigan Avenue, Trump International Hotel & Tower® Chicago is downtown’s most enviable address. The Chicago boutique hotel joins a list of landmarks, including the Magnificent Mile, Chicago River and Millennium Park. Soaring 92 stories, the structure of polished stainless steel and iridescent-tinted glass is a showcase of bold style and engaging design. Inside this luxurious hotel, impeccable style and spectacular four star services define the experience. Guests will enjoy a higher level of luxury with unrivalled hospitality and detail-oriented amenities, including personal attaché service. 339 graciously appointed guestrooms and suites await, with custom designed furnishings, floor-to-ceiling windows and fully equipped kitchens. Our signature, Michelin rated restaurant, Sixteen, features elegant, modern-American cuisine, complemented by sweeping lake, river, and city views. For an important occasion, the sophisticated surroundings of the Grand Ballroom or Conference Rooms will offer the perfect venue to make a lasting impression. The 23,000 sq. ft. Spa at Trump features an array of four star services with treatment rooms and spa hotel suites overlooking the Chicago skyline. All within walking distance to the best of downtown Chicago, from the exclusive shops on Michigan Avenue to the historic sites along the Riverwalk. An icon of definitive luxurious style, the Trump Chicago Hotel® brings sophistication and elegance to the heart of Chicagoland. ... more   less 
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Also Known As:
Trump International Hotel And Tower Chicago
Trump International Hotel Chicago
Trump International Chicago

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