We were celebrating a birthday with a night @ the Trump. The check-in experience was very professional and personable. They greeted my wife with a happy birthday. They put us in a “Spa” room which is located on the same floor as the spa. It is an entry level room but far from ordinary. All rooms at the Trump Chicago are spectacular. All feature a sitting area with very comfortable beds, linens & pillows. The bathrooms all feature soaking tubs, walk in shower and private toilette. The spa rooms also feature a heated & scented eye mask and neck pillow, a very nice surprise. They also provide a space age type dumb bell workout weight system. We did have treatments at the spa (which were wonderful) and it was so nice to just walk to spa and not have to get into an elevator. The hotel surprised us with some cake, candies & champagne delivered to our room in honor of my wife’s birthday. So unexpected but so blown away by their personal touch! They made us feel special! It was an excellent experience.