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“Excellent customer service and best location in Chicago.” 5 of 5 stars
Review of Trump International Hotel & Tower Chicago

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Trump International Hotel & Tower Chicago
5.0 of 5 Hotel   |   401 N. Wabash Avenue, Chicago, IL 60611 (Near North Side)   |  
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Special Offer
$50 Credit & Comp Parking
Ranked #10 of 169 hotels in Chicago
GreenLeadersSilver level
indiana
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“Excellent customer service and best location in Chicago.”
5 of 5 stars Reviewed July 15, 2013

The Trump staff does an excellent job! Anything you want, whenever you want, and more. The location of this hotel is the best. The view from the Terrace is amazing. All the little extra things that they do make this a highly recommend stay!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 18, 2013
Dear Guest,

Thank you for recommending a stay at Trump International Hotel and Tower Chicago. I am pleased to read your appraisal of our team's efforts and hope we will have the opportunity to welcome your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,345 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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English first
Ann Arbor, Michigan
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 14, 2013

While the location is perfect and hotel lobby is nice, our room and the spa/pool were tired! Room was very worn, broken tv, broken coffee maker, broken mirror, old ice in refrigerator, stained carpet and tired furniture. Spa doors and door handles were dirty with towels about. Staff and service was was perfectly fine. Nothing but average in my book.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, August 2, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for taking the time to post a review of your stay with us. We appreciate all forms of guest feedback and is through constructive comments that we are able to continually improve our services and facilities for our guests.
It is of course with great concern that I have learned your room and the Spa did not meet your expectations. I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. Please accept my sincerest apologies that you were left to feel disappointed in any way.

I do hope you will allow us the occasion to restore your confidence in Trump International Hotel and Tower Chicago. We certainly look forward to welcoming you back.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pea Ridge, Arkansas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 14, 2013

Great location, wonderful service, fabulous rooms. This is one of my favorite places I have stayed in. I don't think there's a bad view, but try to get a room facing the pier! I was there for a business meeting and the staff was very professional and the meeting space and food was excellent

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 18, 2013
Dear Guest,

Thank you for taking the time to post a review of your stay last year at Trump International Hotel and Tower Chicago. I am delighted to read that you regard our hotel to be of your favorites. Thank you also for your kind remarks regarding the meeting facilities and of our team. We truly appreciate your feedback and look forward to welcoming your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

Great 3 day weekend stay at the Trump. Service was excellent from check in to check out. The concierge service was great. They have reserved tables at several of the restaurants we wanted to go to. The room was beautiful. The bed was comfortable and the bathroom was top end. Nice pillow service. The shower was awesome. Loved the fitness center and the pool. The Terrace on the 16th floor floor was spectacular. I've stayed in some great hotels around the world and this one is right up there.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 15, 2013
Dear Guest,

I sincerely appreciate you taking the time to post a review of your recent stay at Trump International Hotel and Tower Chicago. I am so pleased to read that you found the service you received to be excellent and that Concierge was able to assist in making reservations for restaurants that you wished to visit. Thank you also for your kind comments regarding our facilities and services; I am happy to learn you enjoyed your experience.

We look forward to welcoming you and your family back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
218 reviews 218 reviews
28 hotel reviews
Reviews in 60 cities Reviews in 60 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed July 12, 2013

For two nights we stayed courtesy The Hideaways Club (affiliated with Exclusive Resorts), owners of a wonderful 2-bed apartment suite, as we were four of us. Then we moved to a deluxe room on the same floor with fabulous views to the river and Lake Michigan.

The Attache service was grand and we had no problems moving around town even on 4th of July weekend. The city was full of tourists but we could be on our own for the time we wanted to absorb Chicago's diverse offerings - art galleries, museums, fabulous restaurants and Michigan Ave.

Room Tip: ask for views to the river and the lake
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 15, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago for your recent visit to Chicago. I was pleased to read you and your family enjoyed your stay with us and that you were able to experience so much of what Chicago has to offer. We certainly look forward to welcoming your return upon your next visit.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

Loved the Trump Tower.
We have stayed there once before and the service and amenities are outstanding.
The rooms are quiet, clean and have wonderful views.
All staff are helpful and very friendly.
Got the package which included 2 breakfasts and parking.
Ate at 16 for dinner, fantastic, but pricey.
We didnt mind though as the service and food were terrific.
The location is great, and just a short walk to Michigan Avenue shops and restaurants.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 15, 2013
Dear Guest,

Thank you for choosing to return to Trump International Hotel and Tower Chicago and for recommending your experience on TripAdvisor. I am happy to read your high regards of our facilities and our team's efforts to provide helpful and friendly service. I am also pleased to read you enjoyed your dinner at Sixteen and that you found the service you received and the food to be terrific.

We look forward to welcoming your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
89 reviews 89 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 9, 2013

We generally do not stay in such pricey hotels as the Trump, but to celebrate a special occasion, we booked an "executive lake view" room (Room 1904) at the Trump on our first visit to Chicago. The view of the lake, the Wrigley Building clock tower, the Tribune Tower, and the Michigan Avenue boat landing looking directly down the Chicago River from the full-length windows was worth every penny of the room rate. All of the staff was friendly. This room had a fully equipped kitchen (full-size refrigerator, dishwasher, microwave, sink, coffee maker), so if you wished, you could make some meals, stay in and enjoy the views. From this room, we were able to see the spectacular fireworks show at the Navy Pier. We walked through the spa -- it is spacious and includes a lap pool; the exercise equipment is located along the 14th floor windows, again with gorgeous views of Chicago. We were shocked by the prices of the bar items (for example, $130.00 for a $45.00 bottle of wine), but found that there is a grocery store just down the river walk that has a great selection of wine and food. The Trump is located in a great place -- convenient to bus stops, the Magnificent Mile and many restaurants. The problem is that after staying at the Trump, we may not be able to stay at lesser hotels. I know, it is a tough problem to have.

Room Tip: I would definitely get a room with a lake view.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 15, 2013
Dear Guest,

I am very pleased to read that you enjoyed your first visit to Chicago and that your stay at Trump International Hotel and Tower to celebrate your special occasion was fantastic. Thank you for your detailed review of your experience at our hotel; I greatly appreciate you taking the time to share your comments.

I look forward to welcoming your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump International Hotel & Tower Chicago

Address: 401 N. Wabash Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Chicago
#6 Business Hotel in Chicago
#7 Spa Hotel in Chicago
#8 Family Hotel in Chicago
#9 Luxury Hotel in Chicago
#10 Green Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump International Hotel & Tower Chicago 5*
Official Description (provided by the hotel):
Poised along the Chicago River at the juncture of the Loop and North Michigan Avenue, Trump International Hotel & Tower® Chicago is downtown’s most enviable address. The Chicago boutique hotel joins a list of landmarks, including the Magnificent Mile, Chicago River and Millennium Park. Soaring 92 stories, the structure of polished stainless steel and iridescent-tinted glass is a showcase of bold style and engaging design. Inside this luxurious hotel, impeccable style and spectacular four star services define the experience. Guests will enjoy a higher level of luxury with unrivalled hospitality and detail-oriented amenities, including personal attaché service. 339 graciously appointed guestrooms and suites await, with custom designed furnishings, floor-to-ceiling windows and fully equipped kitchens. Our signature, Michelin rated restaurant, Sixteen, features elegant, modern-American cuisine, complemented by sweeping lake, river, and city views. For an important occasion, the sophisticated surroundings of the Grand Ballroom or Conference Rooms will offer the perfect venue to make a lasting impression. The 23,000 sq. ft. Spa at Trump features an array of four star services with treatment rooms and spa hotel suites overlooking the Chicago skyline. All within walking distance to the best of downtown Chicago, from the exclusive shops on Michigan Avenue to the historic sites along the Riverwalk. An icon of definitive luxurious style, the Trump Chicago Hotel® brings sophistication and elegance to the heart of Chicagoland. ... more   less 
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Also Known As:
Trump International Hotel And Tower Chicago
Trump International Hotel Chicago
Trump International Chicago

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