Stayed for two nights during recent family vacation to Chicago. What everyone else says is true: clean, bright room, pleasant and helpful staff (Had small problem with bathroom and it was taken care of in minutes), great Loop location, easy walk to Millennium Park. Had room on high floor so street noise at a minimum. Quick elevators and enough of them and that's sometimes a problem in older buildings. Breakfast at key times does get crowded. Sam, the bell captain, was very helpful with cabs, dining recommendations etc. High value for the price, Would definitely return.