We had a fantastic stay in Chicago and the staff at the Hampton was exceptional. From the moment we arrived we were made to feel welcome. The staff was friendly, they certainly knew we were not frequent travelers and definitely helped us with any question we had. The concierge was so kind - helped us with everything from giving directions, holding our luggage, getting us a taxi - even sharing stories about our pets. I can't really say a bad thing about this experience. The room was clean and comfortable although we didn't spend much time in it. The hotel felt very safe and definitely an added bonus to be right there at the Bank of America theatre - getting to the show on time was not a problem! I would recommend this hotel to any traveler who wants to be within walking distance of some of the wonderful places in Chicago.