In fairness to the James, I arrived reluctantly and fully prepared not to like the James after being transferred from the Affinia due to a booking error at Affinia. (The James and Affinia are operated by the same group.)
The initial service and cleanliness of the James did impress me and I started to think that it might be as good(better ?) than a stay at the Affinia after all.The decor was plain and simple , but comfortable, and the rooms were nicely cleaned each day.Great mattress, quiet room and free internet, were all good.There was a nice, big flat screen in the room, but the closed-captioning was on, and no amount of button pushing could turn it off. It took 3 requests and 2 days to get the hotel to turn it off. I did not go to Chicago to watch TV, but after walking around for 6 or 7 hours, its nice to veg in front of the tube and have a drink or two before dinner.The closed-cap is really annoying and for the prices charged for a room, and the James' upscale presentation, everything should work correctly , or be fixed pronto.
Then the bathroom faucet knob fell off late at night, and we could not turn off the water.The "engineer" as they called him , did arrive fairly quickly to fix it , but it seemed forever, laying in bed trying not to fall asleep, waiting for the guy to show up.
I asked at the front desk about a long distance call and was told it would be ~$4 and change. In reality the charge was $13 something on our bill. I complained and the hotel adjusted it.
On our last night , after an evening of excellent dining and great blues bars, we got back to the hotel late and wanted to watch TV for a bit before calling it a night. The TV died a minute or two after we turned it on and refused to turn on again.I did not bother to call the front desk, by this point it was too late and I'd had enough of dealing with little problems at the hotel.
There was also an error with our room billing charge that turned out to be another mistake on Affinia's part.
The James was OK, the little problems were annoying, taking the glow off of what could have been a more enjoyable stay.If we had paid regular rate(the James honored the Affinia's special rate of $149), I would have been much less happy. The Affinia's handling of my reservation and subsequent transfer to the James has left a bad taste in my mouth.This is not the James fault, but between the hotel problems and the reservation problems, all under the care of the same group of hotels, our stay was just OK.
- Also Known As:
- James Chicago Hotel Chicago
- James Chicago Hotel
- James Hotel Chicago
- Chicago James Hotel
- Official Description (provided by the hotel):
- The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler.The James is ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue. In addition to its proximity to numerous dining, shopping and nightlife choices along the world famous Magnificent Mile, The James is within easy walking distance of such celebrated cultural attractions as Millennium Park and The Museum of Contemporary Art.To mark its fifth anniversary as one of Chicago's most celebrated boutique hotels, The James Chicago revealed a refreshed look that includes updated furnishings, new environmentally-thoughtful services and a selection of updated in-room amenities. ... more less
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