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“The right spot for the modern traveler” 5 of 5 stars
Review of The James Chicago

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The James Chicago
4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611   |  
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Ranked #21 of 177 Hotels in Chicago
Certificate of Excellence 2014
Chicago
1 review
“The right spot for the modern traveler”
5 of 5 stars Reviewed July 27, 2014

If you love mid-century modern, great architecture, and exceptional design of sound, vision, and taste, stay at The James. Complimentary PUBLIC bikes, a curated reading shelf, luxurious bedding, simply right rooms, triple-filtered water, Wi-Fi, and staff that make you feel like a star.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 1, 2014
Dear Andrea A,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored by your generous recommendation of us to fellow travelers here on Trip Advisor and your compliments of our modern aesthetic, PUBLIC bicycles, and curated summer reading list. Most of all, it is truly an honor that it was the efforts of our team that made your visit a memorable one. Thank you for writing and we look forward to welcoming you back to The James again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,203 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
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  • English first
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English first
Loveland, Colorado
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 25, 2014

The interiors is very contemporary and stark. Very minimal. I was expecting more from what I had heard and read about. The others in my group loved it although they tend to like small boutique hotels.

Room Tip: My room did not have a view. I faced the inside courtyard area that just looked directly at the othe...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 30, 2014
Dear Susan L,

Thank you for taking the time to share about your stay at The James Chicago. I am very sorry to hear that you did not enjoy your visit; it is our goal to impress every guest, and I am truly sorry that we did not deliver. As you can see from travelers' photos here on TripAdvisor and our website we do have a modern aesthetic in our rooms with relaxing neutral color palette. We thank you for expressing your opinion as we are constantly trying to improve ourselves and feedback like yours makes this possible. I sincerely hope we will have the opportunity to welcome you back again in the future.

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 25, 2014

We had a great trip, thanks to the staff at The James. They were all so nice, patient and accommodating. I traveled with a very difficult, high maintenance group of 3 adults and 3 girls. The staff handled every request (and there were lots) with a smile.

The location is great only being a block from great shopping and walking distance to lots of historic spots and the L. The best part was being across the street from Trader Joe's.

Also, if you like a good workout the Gym is quite large and has quality equipment.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 30, 2014
Dear Terri H,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear you enjoyed our convenient location and our excellent gym. The best compliment I can receive is to hear that it was our team that made your visit a memorable one, thanks to their superior customer service. Thank you again for writing and I look forward to welcoming you back to The James again soon!

Warm Regards,

Stephen Blackford
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Chicago
1 review
5 of 5 stars Reviewed July 25, 2014

Stayed here for a week. Day in and day out, staff were so friendly, welcoming, and always acknowledged us, gave us good tips for must-do's in Chicago, and seriously aimed to make our stay as pleasant as possible. I highly recommend it for the location as well - we walked everywhere!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 29, 2014
Dear Pascal E,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you enjoyed your visit, thanks to the wonderful service consistently provided by our entire team. I am glad that their recommendations of places to visit in the city helped make your stay a memorable one. I hope that your first visit will no be your last and hope to welcome you back to The James soon!

Warm Regards,

Stephen Blackford
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Chicago
1 review
5 of 5 stars Reviewed July 24, 2014

It was an excellent location and the comfort of the beds was outstanding. The staff was very accommodating and there was a concierge that was very helpful. I would recommend this hotel to anyone wanting to stay very close to everything.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 29, 2014
Dear Ritza L,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you had a great visit, thanks to our convenient location, comfortable beds, and especially our excellent concierge team. It is truly humbling to receive your generous recommendation of us to fellow travelers on Trip Advisor, and we look forward to welcoming you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed July 24, 2014

Excellent choice for a hotel. Stayed three nights for quick get away holiday with my husband. Location perfect; centrally located, room very modern and comfortable. Concierge service went out of their way to help us with our trip planning.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 29, 2014
Dear Carol Y,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to receive your generous recommendation, and that our location and concierge team assisted in making your visit a memorable one. Thank you for writing and I hope we will have the opportunity to welcome both you and your husband back again soon!

Warm Regards,

StephenBlackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Senior Contributor
32 reviews 32 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 24, 2014

I love Chicago and will go back in the New York minute and this will be my hotel of choice. I don't know who and how trained the staff but the service there is just impeccable! You FEEL genuine care and the room wasn't bad either. Walking distance to major city attractions and restaurants. Hotel for the win.

Room Tip: the higher the floor is the better
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 29, 2014
Dear Serge B,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored to hear that you had such a great visit, thanks to our convenient location, but most of all, the service provided by our team. The best compliment I receive is that it was our team that made your visit memorable and I am thankful for your generous compliments of them. On behalf of everyone here at The James, thank you for visiting and we look forward to seeing you again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Chicago
#16 Romantic Hotel in Chicago
#17 Luxury Hotel in Chicago
#17 Business Hotel in Chicago
#26 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrated cultural attractions - Complimentary Wi-Fi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-filtered water - Twice-daily housekeeping with turndown (upon request) - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, an intimate and unique cocktail lounge. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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