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“Great stay!” 5 of 5 stars
Review of The James Chicago

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The James Chicago
4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611   |  
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Special Offer
Complimentary Breakfast
Ranked #22 of 174 Hotels in Chicago
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great stay!”
5 of 5 stars Reviewed July 3, 2014

The James hotel is very centrally located for seeing Chicago attractions and restaurants. Being close to Eataly and a Whole Foods was very convenient as we were travelling with two picky eaters. The hotel staff were fabulous and the rooms were pleasant and spotless. The hotel gave our children very thoughtful loot bags with a beautiful colouring book, wooden aeroplane, crayons, and a cookbook. This is a charming hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 5, 2014
Dear brownkitten,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is a pleasure to hear that your children enjoyed our Lil' James amenities and that both the location and staff also assisted in making your visit a great one. Thank you for your recommendation of us on TripAdvisor and I hope that we will have the opportunity to welcome you and your family back again soon!

Warm Regards,

Stephen Blackford
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2,040 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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English first
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 1, 2014

Seven-night, one person in a twin-bed room (upgraded at check-in from single- to king-size beds). Online booking with 20% discount
Location: less than a minute to the Magnificent Mile and major boutiques. Very central, with easy access to most of the major attractions in central Chicago, either by walking or public transport
Room: spacious, very clean, well-maintained with easy to use facilities. Amenities as expected. Well-stocked mini-bar
Staff: all very helpful and friendly, requests were seen to promptly or more quickly than expected; the concierge staff are almost like local travel agents, looking up, booking and printing tickets on my behalf
Dining: Burke's Primehouse provides the on-site and in-room dining menus, reputed to be the best steakhouse in Chicago. Food was very good
Communications: guests have access to complimentary wireless, which is apparently secure, but does not require separate log-in or passwords
Getting there: 45USD (including tip) for taxi from O'Hare Airport; also accessible via the 'L' train network, on the blue line, but the nearest blue line station is probably a 20-minute walk to the hotel, so best get a taxi from the station to the hotel (about 5USD)
Other: Hotel offers a complimentary town car for driving guests to locations within a 2-mile radius of the hotel. First-come, first-served basis. The hotel gym is also very well-equipped

Very happy with hotel experience, would definitely stay here again!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 5, 2014
Dear jyunkim,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate you for writing such a detailed review regarding all aspects of your stay, and I am truly delighted to hear that our car service, gym, and David Burke's Primehouse all attributed to an overall great experience. I have shared your compliments of the concierge team with them and how they assisted in making your trip to the city memorable. Most of all, it is an honor that you would return again and I hope that we will have the opportunity to welcome you back to The James soon!

Warm Regards,

Stephen Blackford
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Lake Bluff, Il
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2014

to put it simply...this will be our go-to hotel when we stay in the city.
everything was sleek, clean and inviting. and the service was polite and accommodating. i really have a hard time finding any faults with this hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 5, 2014
Dear kch44,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that after your first visit, you will exclusively stay with us when in the city. We truly appreciate your loyalty to us and your generous compliments of our team. Thank you again for writing, and we look forward to welcoming you back to The James again soon!

Warm Regards,

Stephen Blackford
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Chicago
1 review
5 of 5 stars Reviewed July 1, 2014

If you are looking for amazing service and a convenient location, The James Hotel is your best choice! The hotel is centrally located, has a courtesy car to take you anywhere within a 2 mile radius, and a delicious steakhouse for dining (as well as an amazing brunch).

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 5, 2014
Dear Kimi M,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you enjoyed your visit, thanks to our complimentary car service, David Burke's Primehouse, and especially our amazing service. Your generous recommendation of us is truly appreciated and I sincerely hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed July 1, 2014

Stayed here for a 4 day trip. Clean, stylish, great service, loved the rooms and the understated elegance. Great location, highly recommend this hotel and Asa designer I really appreciated the lack of clutter.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 4, 2014
Dear Derek M,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you found our location convenient, and especially that you enjoyed the aesthetic throughout the entire hotel (quite a compliment coming from a professional, thank you!). I sincerely hope that your first visit will not be your last and hope to welcome you back to The James again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
4 of 5 stars Reviewed June 30, 2014

My husband and I just stayed at the James Chicago to celebrate our anniversary. Booking with a gift certificate proved to be a huge annoyance as you can't book with the reservation desk or the reservation number. With that being said, the hotel was pretty. The restaurant was really good and service was great. It's a nice hotel but I've stayed at nicer ones in the city at comparable rates.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 4, 2014
Dear Kristin Z,

Thank you for taking the time to share your thoughts about your recent stay with us at The James Chicago. I apologize for any inconvenience you encountered while booking with a gift certificate, I appreciate your candid feedback so we can re-examine our current procedures to better suit our guests. I am honored that you spent your anniversary with us; thank you for including us on such a special occasion and I am glad that our service did not disappoint. It is never our goal for guests to leave and feel that their visit was not as great as others nearby, so I sincerely hope we will have another opportunity to welcome you back and exceed your expectations like you deserve.

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
4 of 5 stars Reviewed June 30, 2014

We were greeted and checked in promptly in the late evening. All hotel staff were helpful with questions and luggage storage during day of check out. The in-room service was convenient for our late check-in. We enjoyed our short visit and would recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 4, 2014
Dear Laura W,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am glad that you had a great visit with us, thanks to our late night In-Room Dining, and especially our friendly team. I am honored by your recommendation of us to fellow travelers and hope we will welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#19 Romantic Hotel in Chicago
#25 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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