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“Amazing stay” 5 of 5 stars
Review of The James Chicago

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The James Chicago
4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611   |  
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Special Offer
Complimentary Breakfast
Ranked #21 of 174 Hotels in Chicago
Fairfax, Virginia
Top Contributor
55 reviews 55 reviews
Reviews in 31 cities Reviews in 31 cities
10 helpful votes 10 helpful votes
“Amazing stay”
5 of 5 stars Reviewed May 12, 2014

Very good hotel. Amazing customer service all around. Great location to everything, and attached to an awesome steak house. Would recommend to everyone. Only a few blocks from Al's Italian beef, open late!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 14, 2014
Dear Torki A,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear your opinions of your visit, and I am delighted that you enjoyed our convenient location and especially David Burke's Primehouse. The best compliment I can receive is to hear of the exemplary customer service provided by your team and how their efforts made your visit a memorable one. Thank you for your generous recommendation of us to fellow travelers on Trip Advisor and I hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,037 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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English first
Rotterdam, The Netherlands
1 review
5 of 5 stars Reviewed May 8, 2014

Very pleasant stay with my family on top location in Chicago. And In house dining in one of the best steak houses of the area. This is how a hotel and staff should be for travellers. Highly recommended.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 14, 2014
Dear B. K,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you had a great visit, thanks to our restaurant David Burke's Primehouse and especially the high level of service provided by our team. It is an honor to receive your recommendation and I sincerely hope we will have the opportunity to welcome you back the next time you visit Chicago!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 6, 2014

Great hotel and good location, friendly and helpful staff. The rooms were clean and service was great. We were able to walk everywhere from this location. It was our fist time to Chicago and looking forward to visiting again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 14, 2014
Dear A TripAdvisor Member,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored by your compliments of our entire team, and that their efforts and our comfortable rooms made your first visit to Chicago a great one. Thank you for writing and especially for mentioning that you will visit again; we look forward to welcoming you back again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 6, 2014

My husband and I drove from Toronto to Chicago for the Easter long weekend. After a long drive arriving at the hotel was such a relief. We loved our clean, spacious room. If we come back to Chicago we are definitely staying here. You don't feel cheated spending your money staying at this hotel. Parking downtown Chicago is extremely expensive so, we looked online and found Spothero as our solution. Definitely use spothero it'll save you a lot of $$s.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 14, 2014
Dear ASingh_81,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you enjoyed your visit with us, thanks to our comfortable rooms and convenient location near Michigan Avenue. I sincerely hope we will have the opportunity to welcome you back the next time you return to the city!

Warm Regards,

Stephen Blackford
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Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 5, 2014

I can't say enough about this hotel. To begin with it was wonderful. The room was huge (a suite) with a comfortable bed dressed with crisp white linens and plenty of pillows. The bathroom was gigantic and super clean. The whole place was super clean. Two flat screen TVs was great as well. There is a terrific lobby bar called Jimmy's that was crowded and happening at all times of day and night. The bartenders were professional and friendly and knew how to make a drink. Very important!!! We always book a hotel with a lobby bar and this lobby bar was one of the best. The hotel is located on Rush and Ontario which is right in the middle of everything. It was easy to get around Chicago because of the location, public transportation and feet that like to walk. We will definitely stay here again. And the price was VERY reasonable. Less than $300 a night for a larger corner room with plenty of windows on an upper floor with great views.

Room Tip: Corner suite was bright with great views.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 8, 2014
Dear Lamills,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly delighted to hear that you had a wonderful first experience with us, thanks to our convenient location, comfortable rooms, and lobby bar. Thank you for your compliments of our lounge Jimmy; it is great to hear that both the drinks and service were memorable. Most of all, it is an honor that you will stay with us again and I look forward to seeing you again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 2, 2014

From the moment we arrived at the hotel we were made to feel welcome. Check in was efficient and friendly and within 30 mins of arriving a bottle of wine and chocolates arrived for our anniversary.

The location is excellent, two minutes from the Magnificent Mile and an easy walking distance to Navy Pier and theatres.

The concierge desk was most helpful with directions and and some great restaurant recommendations.

The doormen were also extremely courteous and friendly.

Breakfast was also taken at the hotel with plenty of choice from granola through to full breakfast. Again friendly helpful staff.

Rooms are comfy lovely lights on dimmer switches , huge comfy beds and a well equiped bathroom with plenty of towels.

Rooms also have huge tv, safe, hairdryer and iron.

Free use of wifi and hotel computers to print boarding passes.

Pre check in requests can be made via the hotel website on arrival day. We asked for high floor quiet room and got a room on top floor away from the elevator.

All in all a great place to stay in the city - highly recommended.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 4, 2014
Dear Jackie B,

Thank you for taking the time to share about your stay with us at The James Chicago. The best compliment I can hear about the hotel is how our amazing team made your visit a memorable one from start to finish, thanks to their attention to service. It was truly an honor that you chose to spend such a special occasion as your anniversary with us, and I am delighted that you had a great experience. Thank you again for your generous recommendation on Trip Advisor and I hope that we will have the opportunity to welcome you back the next time you return to Chicago!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed May 1, 2014

I had a wonderful stay at the James Hotel Chicago. The staff is very friendly and helpful. The rooms and gym are always very clean. It is in the perfect location of the downtown area. It walking distance of lots of stuff. Would absolutely stay here again.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 4, 2014
Dear Kiley G,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you enjoyed your visit with us, thanks to our convenient location and clean rooms. I am especially proud of the outstanding service provided by our team and that they made your visit noteworthy. Thank you again for writing and we hope to have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Chicago
#17 Business Hotel in Chicago
#19 Romantic Hotel in Chicago
#24 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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