We stayed here for 5 nights on the first leg of our honeymoon.
The hotel is modern and comfortable.
The staff are all friendly and helpful. The hotel had great facilities including a spa and pool, restaurant and bar and the concierge is helpful and can provide you with additional help and services. The front of house guys are terrific and helpful.
On checking in we met Julie and she immediately upgraded us to a junior suite at no cost - what a lovely surprise.
The room was large and well appointed and the bed was extremely comfortable. My wife commented that it was "like sleeping on a cloud".
In terms of location then The James is perfect, just off Michegan Ave and within walking distance of many of the main tourist attractions and several wonderful restaurants and cocktail bars. It feels very safe and is basically a perfect location to explore this fantastic city.
When we return to chicago we will stay here 100%. I couldn't fault the hotel, staff or location.