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“Wonderful service and location!” 5 of 5 stars
Review of The James Chicago

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The James Chicago
4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611   |  
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Complimentary Breakfast
Ranked #22 of 174 Hotels in Chicago
Chicago
1 review
“Wonderful service and location!”
5 of 5 stars Reviewed July 15, 2013

My husband and I recently traveled to Chicago for a vacation and stayed at the James. The hotel is lovely, the staff are knowledgeable, pleasant, and professional. The room was also amazing. Thank you!


  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 17, 2013
Dear BedhogzChicago,

Thank you for taking the time to write about your recent stay with us at The James Chicago. I am delighted to hear about the wonderful service provided by our friendly team, and that they attributed to a great time for both you and your husband. I hope that we will have the opportunity to welcome you back to The James again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,040 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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English first
Stockholm, Sweden
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 15, 2013

This hotel was amazing (we got a great deal via Hotwire and didn't know what to expect). They upgraded us for no extra fee and the room was clean and quiet.

The concierge was very knowledgeable and helped us with everything we needed, and every morning when we went out to get breakfast the doorman was there to open the door and ask if we needed any directions (he knew the city very well).

They even helped us move the car when it was time to check out, to make sure we weren't in the way for anything.

Overall, a great experience!

Room Tip: The higher you go, the less noise from outside you'll get.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 17, 2013
Dear aldaron83,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am glad that you enjoyed the upgraded room, and most of all, that our concierge and doormen offered helpful suggestions and assistance throughout your stay. I'm grateful for your generous compliments and hope that we will have the opportunity to welcome you back to The James again soon!

Warm Regards,

Stephen Blackford
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Brooklyn, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 15, 2013

great hotel, the staff was very helpful. its so close to everything, we ended up walking everywhere. the rooms were beautiful, the beds and pillows were amazing, the staff was sweet and the mini bar had fun snacks and full size bottles. highly recommend if you want to be in the middle of everything and don't want to use cabs. we walked to The Taste, to Navy Pier and only caught the train to go to Wicker Park. I'm sure the food was amazing from the cookies that were left on our pillow at night.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 17, 2013
Dear MelDorrington,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is great to hear that you enjoyed our convenient location and the mini bar selections available in your room. Most of all, I am delighted that it was the efforts of our team that made your experience a memorable one. I hope that we will have the opportunity to welcome you back the next time your travels return you to Chicago!

Warm Regards,

Stephen Blackford
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Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 14, 2013

Very good experience overall. The rooms were nice and comfortable, the hotel has a great location. In addition the concierge was very helpful in arranging for attractions (tickets, reservations, etc.) I would recommend this hotel to friends and family.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 15, 2013
Dear J D,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am glad to hear that in addition to our comfortable rooms, you found the concierge to be helpful in assisting you find tickets. We are truly grateful for your recommendation of us, and we hope to have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
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Cocoa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 13, 2013

Everything was perfect...with a great upgrade to the doorman. Everything was perfect!! The rooms were big, bathrooms had great products. Towels were large and fluffy.
I will definitely be back in the fall!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 15, 2013
Dear Christie S,

Thank you for taking the time to share your thoughts about your recent stay with us at The James Chicago. It is truly an honor to hear that you felt everything was perfect during you time with us. Most of all, I delighted that we wil have the opportunity to welcome you back in the fall; we look forward to seeing you then!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 12, 2013

My family and I chose to stay at The James Chicago for 4 nights during our first visit to Chicago. This is where we will be staying when we next visit Chicago, as I can't find a single thing to complain about regarding our stay in this hotel. I have a 4 year-old son and an 8 year-old daughter that the doormen and valets all knew by first-name by the second day or our stay. I really appreciated seeing my children treated so nicely in a place that from all appearances is not designed to cater to children. I would be just as comfortable coming here with my wife on a couples getaway as I was bringing my children along, and I have rarely seen a hotel that I could say that about.

The location is also great. I know better than to try and bring a car into the heart of a major city, and I loved the fact that there were so many good restaurants within a short walk. Michigan Ave and all of the Magnificent Mile shops are only 1 block East, and the 'L' Red Line is only a couple blocks to the southwest. My family and I used the 'L' to get all around town, so I think this is an important consideration if you don't want to spend a fortune on taxi fare.

The amenities of the hotel were much better than you would expect for the price, and every request that we had was handled promptly. If you like friendly staff, a spacious and modern room, and a location that lets you explore everything Chicago has to offer, then this is the place.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 14, 2013
Dear J B,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that your entire family had a great experience with us, thanks to our friendly staff and convenient location. Most of all, I am honored that your first stay with us will not be your last, and we look forward to welcoming you and your family back again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Croix
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 12, 2013

My husband and I stayed here for a week to visit family in the area. I worked while there and found that the staff was kind, pleasant, but nothing special; the rooms were large, beds comfortable, furniture horribly uncomfortable, and the temp. controls not so great. We had a king apartment suite and was disappointed in the low, hardness of the couch. The unforgivable part, however, was the garbage dumpsters located directly under our room - the north west corner of the hotel. Approximately three times every 24 hours, and almost always at either 1 a.m. or 3:30 a.m., the garbage trucks arrived and emptied the dumpsters for about 30 minutes. Using the backup beepers, loud hydraulic lifts, and the typical dumpster banging, we have basically had no more than 2-4 hours of sleep in a row for the past week. Despite being called an apartment, there is no where to put our luggage and no laundry available unless you pay for the service (i.e. $4 for one pair of underwear!) Further, making reservations in the Primehouse is not offered to residents as a preference which is really disappointing. The location is excellent - there are great restaurants all around and the Trader Joe across the street means we can avoid the insane prices in our cocktail in-room bar. Further, there is a really nice bistro/bakery called ELeaven across the street which is awesome for breakfast or lunch. We probably won't stay here again - although the prices were competitive in comparison to others in the area (still really high). We stayed in Tortola, BVIs for 5 days (all inclusive) for about 1/3 of the cost that 7 days is costing us here in Chicago, just for a room. Um. Yeah.

Room Tip: I would go up as high as you can and not get on the north west where the dumpsters are. In fact, avo...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, July 14, 2013
Dear MitchP,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I would like to take this opportunity to apologize for the experience you had while with us, as it is not our goal for our guests to have only an average stay. From what you described, it is clear that we did not meet your expectations or our own. I would appreciate the opportunity to discuss this with you further offline; you can reach me at jameschicagoGM@jameshotels.com. Thank you for bringing these issues to my attention, and I look forward to speaking with you soon.

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#19 Romantic Hotel in Chicago
#25 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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