The James is an older property that has been refurbished into a modern luxury hotel. The staff was very accommodating from the beginning of the stay to the end. When I checked in I asked if they could ensure that my husband would be able to get into the room, as he was arriving after me. They happily accommodated my request and he was checked in with no issue.
They have a business center in the lobby which was very convenient, and the lounge area was comfortable as well. They are doing construction on their lobby bar, so it can get a bit crowded in the evening, but otherwise we found it a very nice atmosphere. We had a few drinks and appetizers in the lounge and it was a nice place to relax and get ready for an evening out in the city.
Our room was small but well appointed (we upgraded to the one room studio), the bed was absolutely the best hotel bed that I have slept in in recent memory. They provide bath robes and abundant towels, as well as turn-down service with nightly treats. Two minor complaints about the room furnishings - a general lack of storage for clothing (drawers, etc) unless you wanted to live out of your suitcase, and no desk. There were a couch and two chairs as well as a coffee table but nowhere comfortable to do work on my computer. There were two televisions, but the room was small enough that they would only interfere with each other if they were both on at the same time.
Housekeeping was more than happy to work around our schedule, but if you plan on staying in the room for the afternoon, it can be a bit noisy as they complete their work in adjacent rooms. They were happy to provide more coffee and tea when asked, and leave us alone when required.
The location is great; 2 blocks from shopping, transit or restaurants.
The only issue we experienced was a small snafu with the in-room honor bar. When I arrived I inspected the drawer with snacks and accouterments. They listed that Advil should have been included but it was not. Imagine my surprise when the same Advil appeared as a charge on my bill! They were very prompt to remove the charge once explained. For the rate we paid, the service was spectacular. They even took us to the train station in the house car, without us having to ask! That was an amazing end to an already amazing stay. If we return to Chicago, the James will definitely be on the top of our list!
- Official Description (provided by the hotel):
- The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more less
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- Also Known As:
- James Chicago Hotel Chicago
- James Hotel Chicago
- Chicago James Hotel