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“Excellent Hotel; Great Local” 5 of 5 stars
Review of The James Chicago

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The James Chicago
4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611   |  
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Ranked #20 of 167 hotels in Chicago
Brisbane, Australia
2 reviews
“Excellent Hotel; Great Local”
5 of 5 stars Reviewed January 22, 2013

I stayed at The James for 3 nights this month (Jan. 2013) and loved every minute of it. The cookies left in the evening are delicious; the bed comfortable and a great location - it is walking distance to some excellent restaurants. A lot of thought has gone into design of the rooms and it shows.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 23, 2013
Dear wannabejetsetter02, Thank you for sharing about your recent stay at The James Chicago. We are very appreciative of your kind compliments of our room decor and are glad that you chose us to spend your vacation in Chicago with. Thank you again for visiting, and we hope to welcome you back again!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Cleveland, OH
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed January 20, 2013

The James is located in River North, just steps from the Grand-Red line CTA, and about a half-mile from the Clark-Lake Blue stop. It is in the heart of the city, but feels completely removed from the kayos and tourism of Michigan Avenue. The trendy but friendly (and pet friendly!) boutique hotel is centrally located near many great resaurants and bars, all easily within walking distance, even in the chilliest of weather! Right across the street is a Trader Joe’s where you can stock up on snacks, and an E.leaven location, nice for a quick breakfast or afternoon bite without the room service prices. JBar is located adjacent to the lobby, next to David Burke’s Primehouse restaurant. I rolled in looking a bit wind-blown from the cold hike from Clark and Lake and was immediately ushered into a warm and friendly atmosphere. Check-in was extremely efficient and I was given a King room on the 7th floor with a nice street view from the large windows. The smallest of the room offerings, the King room was still very sizable – sleek and mostly white, the bed was comfy and snug, and the sitting area a nice addition – perfect for reading, writing and working (Wi-Fi is slow but complimentary). The bathroom is tight but modern and clean. A generous and not ridiculously priced mini bar area is also available, with a full collection of liquors and beverages, as well as snacks. If you want to enjoy the gym or spa, they are located down a short flight of stairs from the front desk, accessable by key card. The gym is full equipped and clean. I scheduled a spa treatment (Asha 90 minute massage) on the day I arrived. The spa area consists of just treatment rooms (no locker room or facilities area), and if you want to use a payment method other than room charge, you have to check out at the front desk, but it’s still a pretty efficient process. The massage was good – not spectacular, but the therapist was clearly skilled and it was a therapeutic experience, if a little less than relaxing. I have a hard time getting relaxed when the room is bright (as it was) and a bit chilly. I’ve had better experiences at the Dana Hotel spa, which also has spa facilities attached and is right down the street. Overall, I loved the James. It felt like a home away from home – ideally located, with beautiful and affordable rooms. I will return.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, January 31, 2013
Dear Candace P,

Thank you for taking the time to write such a great review about your time with us at The James Chicago. We appreciate and are truly humbled by your compliments of our property and especially that you felt we were your home away from home. Thank you for your kind words about our staff; I am glad to hear that they and our convenient location made your stay a great one. Thank you again, and we hope that we will have the opportunity to welcome you back the next time you visit Chicago!
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Perth, Australia
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 19, 2013

We stayed here for 4 nights in January.

Loved it!

Beautiful design, great staff, comfortable room. We were on the top floor so had a great view and apart from the sirens on the street, didn't have too much of an issue with noise.

Ordered room service a couple of times. It was okay, but not amazing.

The bathroom toiletries are stunning though! Beautiful! And the turn down service was also a lovely surprise.

Trader Joe's is just across the road as is Starbucks...

Would definitely recommend this hotel! We booked through the hotel website and got a fantastic deal!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 20, 2013
Dear monniemoo, Thank you for taking the time to share about your recent stay at The James Chicago. We are truly humbled by your wonderful compliments, and are so glad that our great staff, Intelligent Nutrients products, and great view made for an overall great experience. We are truly grateful to you for taking the time to recommend our hotel, and we hope that we will have the opportunity to welcome you back again!
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Dallas
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 18, 2013

A friendly doorman to welcome you, efficient and friendly desk staff, very comfortable rooms (great bed!), and good food at the restaurant all adds up to a wonderful hotel. I would definitely recommend the hotel to friends going to Chicago on business or just a weekend getaway. The only small fault is that the corridors need a good vacuuming. I really enjoyed my stay and will definitely stay at the James again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 20, 2013
Dear AussieInDallas, Thank you for taking the time to share about your recent experience at The James Chicago. I would like to apologize for the condition of our corridors; this is not of the high standard we expect, but I am relieved that it did not detract from your pleasant stay. I am glad to hear about the efficient and friendly service you had from our great team, and I hope we will welcome you back again soon!
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Montreal
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2013

I loved it here. Booked via Jetsetter.com for a great rate. Great services, great room, great location. The Intelligent Nutrients Harmonic toiletries are amazing! Stayed 4 nights and wanted to move in. The gym isn't as spacious as I had pictured but not bad at all.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 20, 2013
Dear mssamryan, Thank you for taking the time to write about your recent stay at The James Chicago. We are thankful for your wonderful compliments of our rooms and Intelligent Nutrients products, and are flattered to hear that you wanted to move in! We appreciate you for staying with us and we hope to welcome you back again soon.
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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

My husband and I stayed here on a recent trip to Chicago and were very impressed. We arrived at 8:30am and were able to check into our room right away. The staff were friendly and helpful. The room was lovely; spacious and very nicely furnished. The hotel is in a great location - right off Michigan Ave and within walking distance to a lot of the attractions that visitors want to see. We thoroughly enjoyed our stay here - so much so, that we forgot what day we were leaving and almost missed our flight! We will definately be back to stay in the future.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 20, 2013
Dear Lucia J, Thank you for taking the time to write about your recent stay at The James Chicago! It is wonderful to hear that you had such a great experience with us, thanks in part to our comfortable rooms and friendly staff. We are thrilled that you definitely plan on staying with us again in the future. Thank you again for your generous compliments, and we look forward to your next stay!
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Flossmoor, Illinois, United States
2 reviews
5 of 5 stars Reviewed January 14, 2013

Spent a weekend at the James hotel and it was just great! The workers from valet, front desk, etc were just wonderful. Great customer service. My family hosted a wedding there and the wedding coordinator along with the head waiter were the best! Couldn't have picked a better hotel and venue! The whole experience was perfect.

Thank you James Chicago!

Room Tip: We had a suite.. aside from having two beds, we could easily adjust the room to fit our pack n play.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 16, 2013
Dear Meg S, Thank you for taking the time to share about your recent stay at The James Chicago. We are truly grateful that your family chose us for such a special occassion and that our team was able to assist in providing a great experience for everyone. Thank you for your wonderful compliments and we hope that we will have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The James Chicago

Also Known As:
James Chicago Hotel Chicago
James Chicago Hotel
James Hotel Chicago
Chicago James Hotel
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Best Value Hotel in Chicago
#16 Luxury Hotel in Chicago
#18 Family Hotel in Chicago
#19 Business Hotel in Chicago
#20 Spa Hotel in Chicago
#29 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
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