The James is in a perfect location for spending time on the Magnificent Mile. The staff are courteous, attentive, and very helpful. They were willing to engage in conversation which made it feel more homey and friendly. Our room (1704) was modern, minimal in decor, but clean and well stocked with above and beyond amenities. The housekeeping staff did a great job. The room is stocked with a great tea pot and Starbucks coffee plus a bottle of purified water on the bed stand. My only negative observation is that there is no mirror in the main room. When my daughter was in the bathroom I had no mirror to get myself ready. Not a huge thing, but would have been nice. The bathroom is modern and very roomy. The towels, robes, shower curtains etc were all bright white and fluffy. They looked new. I appreciated all the thoughtfulness that went in to the amenities. We didn't use anything from the well stocked snack and wet bar (too expensive) but was impressed at all that they provided if you wanted something. Trader Joe' is just across the street if you choose to buy your own snacks and drinks. The fitness room is packed full (a little too packed) with impressive equipment. They provide towels, fruited water, head phones and even fresh fruit and it's open 24 hours which is awesome.. Major newspapers from around the country are provided at the front desk along with fresh brewed coffee and chai apple cider if you want to relax in the lobby. I would have liked to see some decorating for Christmas in the lobby but it didn't take away from our stay. We visited several other hotels and public events to see all the incredible Christmas displays. I would totally stay at the James again.