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The James Chicago: Traveler Reviews

4.5 of 5
55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
Ranked #21 of 164 hotels in Chicago
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1,109 reviews from our community

Traveler rating
    671
    319
    66
    35
    18
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Families
116
 
Couples
452
 
Solo
97
 
Business
222
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Muncie, Indiana
1 review
1 helpful vote 1 helpful vote
“Great Hotel and Location”
4 of 5 stars Reviewed December 1, 2012

Wanted to spend weekend close to N. Michigan. James great location. Everyone working at hotel very gracious and professional. Rooms clean and neat. Our bed was turned down every evening. Great breakfast at restaurant. We look forward to returning to The James.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dennis T about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
December 2, 2012
Dear Dennis T, Thank you for taking the time to share your experience at The James Chicago! We very much appreciate your wonderful compliments of our staff and that you enjoyed the breakfast from David Burke's Primehouse. Most of all, we are glad to hear that your first trip to The James will not be your last, and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Love The James”
5 of 5 stars Reviewed December 1, 2012 via mobile

Our yearly Thanksgiving stay at The James was perfect...again. Part of a beautiful tradition. Thank you Meg Welter (from Guest Relations) for making things so perfect for us. And thank you to all the staff for such friendly service. See you next year!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask kathrynkay about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
December 2, 2012
Dear kathrynkay, Thank you for writing such a wonderful review about your stay at The James Chicago! It is truly an honor to be a part of your Thanksgiving tradition and that you have had a continually great experience with us. We appreciate your wonderful compliments of our entire staff, and I have shared your comments with Meg. Thank you again for your loyalty to The James, and we look forward to welcoming you back next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
“Great value”
5 of 5 stars Reviewed November 29, 2012

Stayed there over thanksgiving and loved it! Clean, easy, super friendly staff. I rated the 'pool' low because I don't think they have one. Rooms are small, but well designed and very clean. As a Chicago native, I appreciate the great location.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jadesr about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
November 30, 2012
Dear Jadesr, Thank you for sharing about your recent stay at The James Chicago! We appreciate your kind compliments of our staff and are glad that you loved your stay. Just to let you know, although we do not have a pool on-site, we do have arrangements at a neighboring property so just ask the front desk next time and they will be happy to direct you to it. Thank you again for spending your Thanksgiving holiday with us and we hope to see you again soon!
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Mexico City
Top Contributor
223 reviews 223 reviews
57 hotel reviews
Reviews in 62 cities Reviews in 62 cities
103 helpful votes 103 helpful votes
“Location”
4 of 5 stars Reviewed November 28, 2012

What I liked best about this hotel was its convenient location, walking distance to the train station at Grand and a block away from Michigan Ave. Room decor was nice, clean and trendy but the elevator gave me a bad impression as the carpet is not clean and walls are not perfectly painted, also the hallway gave me the impression of being in an airport hotel. There is room service 24 hours which is quite good and free wifi.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 11 more reviews by viajeramx1 for Chicago
Ask viajeramx1 about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
November 30, 2012
Dear viajeramx1, Thank you for taking the time to write about your experience at The James Chicago! I would like to apologize for the issue in regards to cleanliness of the floor; as this is not a common occurrence for us, I have addressed this issue accordingly with our housekeeping department. Despite this setback, I am glad that you enjoyed your stay overall and found our location to be convenient. I hope that we will have the opportunity to welcome you back again soon!
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Akron, Ohio
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
“A great Hotel in a Great Chicago Location”
5 of 5 stars Reviewed November 27, 2012

While visiting our daughter over Thanksgiving, we decided to spend a night downtown (my back couldn't take another night on the airbed!). We Hotwired a 4.5 star hotel in the 'Near North' area of downtown and wound up at the James. Although we paid considerably less, this hotel is worth every bit of the normal $250+ per night rate. The rooms look to be very recently remodeled with sleek tile bath, elegant lighting, large flat screen and tastefully appointed rooms. The staff was very helpful and courteous (they often aren't when you come in at the last minute with a Hotwire reservation). The location could not be better being only a block off of the heart of N. Michigan Avenue and the Magnificent Mile. The only downer is that parking was $52 per night- Yikes!

Room Tip: Go for the highest floor you can get and avoid the interior alley view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by AquaNut for Chicago
Ask AquaNut about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
November 30, 2012
Dear AquaNut, Thank you for taking the time to share your recent experience at The James Chicago! We appreciate your wonderful compliments of our modern rooms and especially our friendly staff. We are glad that you found us and hope that after this positive experience, you will stay with us the next time you visit Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The James Chicago

Also Known As:
James Chicago Hotel
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotels in Chicago
#17 Business Hotels in Chicago
#23 Family Hotels in Chicago
#31 Romantic Hotels in Chicago
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler.The James is ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue. In addition to its proximity to numerous dining, shopping and nightlife choices along the world famous Magnificent Mile, The James is within easy walking distance of such celebrated cultural attractions as Millennium Park and The Museum of Contemporary Art.To mark its fifth anniversary as one of Chicago's most celebrated boutique hotels, The James Chicago revealed a refreshed look that includes updated furnishings, new environmentally-thoughtful services and a selection of updated in-room amenities. ... more   less 
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