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The James Chicago: Traveler Reviews

4.5 of 5
55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
Ranked #21 of 164 hotels in Chicago
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1,111 reviews from our community

Traveler rating
    672
    320
    66
    35
    18
See reviews for
Families
116
 
Couples
452
 
Solo
97
 
Business
224
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Columbia, South Carolina
1 review
“20th”
5 of 5 stars Reviewed November 20, 2012

My husband & I went here for our 20th anniversary. I read all the reviews & they all held true. We both loved the place. Very clean & the concierge service was great! Great location! This was our first visit to a "big city" & I must say I hope we come back again & stay at The James!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask stephenie p about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
November 25, 2012
Dear stephenie p, Thank you for taking the time to share about your recent stay at The James Chicago! We are truly honored that you chose us for your first trip to Chicago and especially for such a momentous occasion as your 20th anniversary. Thank you for your kind compliments of our concierge staff and we look forward to welcoming you back to Chicago again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Mesa, California
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Elegant hotel that makes you feel home”
5 of 5 stars Reviewed November 18, 2012

The James Hotel is perfectly located to all tourist attractions and public transportations. Coming from O'Hare, the blue line / red line subway brings you right to the hotel ( 1.5 blocks ). The first impression was awesome...friendly bell boy, friendly stuff and a very inviting atmosphere. This is were I want to stay when I travel for business or pleasure. There were several newspapers and magazines available as well as something to drink. The room was very big and very tasteful decorated - quiet, bright and open with a nice bathroom (3 sets of towels were available and a bath robe ) and a big tv. Internet was also for free available. I stayed for only 2 nites but I enjoyed every single minute. Because my flight was leaving very late, I was able to arrange a late check out and later they stored my luggage until I left to the airport. Everybody was very helpful and friendly - job well done!

Room Tip: The higher the better is normally the suggestion when you stay in downtown in a large city!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Ingo S about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review
November 19, 2012
Dear Ingo S, Thank you for taking the time to write about your recent stay at The James Chicago! We are very happy to hear that you enjoyed our staff, amenities, and most of all, that you felt like you were at home which is the experience we strive to provide to our guests. Thank you again for staying with us and we look forward to welcoming you back soon!
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Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Impeccable Service”
5 of 5 stars Reviewed November 18, 2012 via mobile

This is our second stay at the James and it was just as perfect this time. We cannot express enough how wonderful the staff are. Everybody is efficient, friendly and thoughtful. They remember our daughters name, remember our plans for the day, offer water at exactly the right moment, predict every last need. Housekeeping is prompt, doormen are spectacular, turndown reliable. I love the little touches like the complimentary hot chocolate with homemade flavored marshmallows.

If you are a foodie, the restaurant is superb, with the best bacon I have ever had. They serve food all throughout the day from a variety of menus. Do not skip their breakfast which is worth every penny. (Yes, it's expensive)

The only thing that I don't care for in the hotel are the bathroom doors. In order to save space, the designers added sliding doors in the bathrooms which limit privacy.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Esummerfield about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review
November 19, 2012
Dear Esummerfield, Thank you for taking the time to share your recent experience at The James Chicago! We are truly appreciative of you for staying with us again, and am glad to hear that you found your second trip to be just as enjoyable as the first. Thank you for your wonderful compliments of David Burke's Primehouse and especially, our great staff. We hope to welcome you back again soon!
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Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
“Great Location”
3 of 5 stars Reviewed November 17, 2012

Recently stayed two nights at the James and thought it was good, not great but good. Check-in was easy and quick, we upgraded to a little larger room ($360 per night) which was a good thing because the rooms are not large. View we had looked directly into another building which appeared to be apartments so our shades had to remain closed most of the time. Bed was comfortable, nice robes for each of us and a nice wet bar. The location was great, just off Michigan Ave. and easy walk to Rush Street. SMALL bar downstairs, I think they had 6 seats at the bar and a couple of low couches. Very low-key atmosphere. Ate at David Burke's Primehouse one night and let's just say it was less than stellar!
All in all, the James was not bad but there are just too many great hotels in Chicago for the same money or less.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FitToLive about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
November 19, 2012
Dear FitToLive, Thank you for taking the time to write about your recent stay at The James Chicago. Although we are glad that you enjoyed some aspects of our hotel, we are disappointed that you found your stay to be just above average overall. We strive to provide a great experience for all of our guests at The James Chicago and apologize if we did not live up to your expectations. I very much hope that you will give us the opportunity to welcome you back a second time and turn your experience around.
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Milton, Canada
1 review
“Great Location”
4 of 5 stars Reviewed November 16, 2012

Very well located, within walking distance of everything, close to the Magnificent Mile, easy walk to the River. Had a Trader Joe's store across the road, where you can buy lots to make your own sandwiches etc. The only drawback to me was the parking which was valet and offsite and cost over $50/day but a lot of downtown hotels are like that. Staff are friendly and helpful, would stay again,

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Margaret200 about The James Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review
November 19, 2012
Margaret200, Thank you for staying with us recently and taking the time to share your experience with prosepective travelers on Trip Advisor! We appreciate your kind compliments of our helpful staff and are glad that our location was convenient for you to enjoy your trip. On behalf of the entire James team, we hope to welcome you back the next time you visit Chicago!
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Additional Information about The James Chicago

Also Known As:
James Chicago Hotel
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotels in Chicago
#17 Business Hotels in Chicago
#24 Family Hotels in Chicago
#31 Romantic Hotels in Chicago
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler.The James is ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue. In addition to its proximity to numerous dining, shopping and nightlife choices along the world famous Magnificent Mile, The James is within easy walking distance of such celebrated cultural attractions as Millennium Park and The Museum of Contemporary Art.To mark its fifth anniversary as one of Chicago's most celebrated boutique hotels, The James Chicago revealed a refreshed look that includes updated furnishings, new environmentally-thoughtful services and a selection of updated in-room amenities. ... more   less 
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The James Chicago
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