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“Impeccable Service” 5 of 5 stars
Review of The James Chicago

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The James Chicago
4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611   |  
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Complimentary Nights
Ranked #24 of 179 Hotels in Chicago
Certificate of Excellence
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Impeccable Service”
5 of 5 stars Reviewed November 18, 2012

This is our second stay at the James and it was just as perfect this time. We cannot express enough how wonderful the staff are. Everybody is efficient, friendly and thoughtful. They remember our daughters name, remember our plans for the day, offer water at exactly the right moment, predict every last need. Housekeeping is prompt, doormen are spectacular, turndown reliable. I love the little touches like the complimentary hot chocolate with homemade flavored marshmallows.

If you are a foodie, the restaurant is superb, with the best bacon I have ever had. They serve food all throughout the day from a variety of menus. Do not skip their breakfast which is worth every penny. (Yes, it's expensive)

The only thing that I don't care for in the hotel are the bathroom doors. In order to save space, the designers added sliding doors in the bathrooms which limit privacy.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review, November 19, 2012
Dear Esummerfield, Thank you for taking the time to share your recent experience at The James Chicago! We are truly appreciative of you for staying with us again, and am glad to hear that you found your second trip to be just as enjoyable as the first. Thank you for your wonderful compliments of David Burke's Primehouse and especially, our great staff. We hope to welcome you back again soon!
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2,273 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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English first
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed November 17, 2012

Recently stayed two nights at the James and thought it was good, not great but good. Check-in was easy and quick, we upgraded to a little larger room ($360 per night) which was a good thing because the rooms are not large. View we had looked directly into another building which appeared to be apartments so our shades had to remain closed most of the time. Bed was comfortable, nice robes for each of us and a nice wet bar. The location was great, just off Michigan Ave. and easy walk to Rush Street. SMALL bar downstairs, I think they had 6 seats at the bar and a couple of low couches. Very low-key atmosphere. Ate at David Burke's Primehouse one night and let's just say it was less than stellar!
All in all, the James was not bad but there are just too many great hotels in Chicago for the same money or less.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review, November 19, 2012
Dear FitToLive, Thank you for taking the time to write about your recent stay at The James Chicago. Although we are glad that you enjoyed some aspects of our hotel, we are disappointed that you found your stay to be just above average overall. We strive to provide a great experience for all of our guests at The James Chicago and apologize if we did not live up to your expectations. I very much hope that you will give us the opportunity to welcome you back a second time and turn your experience around.
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Milton, Canada
1 review
4 of 5 stars Reviewed November 16, 2012

Very well located, within walking distance of everything, close to the Magnificent Mile, easy walk to the River. Had a Trader Joe's store across the road, where you can buy lots to make your own sandwiches etc. The only drawback to me was the parking which was valet and offsite and cost over $50/day but a lot of downtown hotels are like that. Staff are friendly and helpful, would stay again,

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review, November 19, 2012
Margaret200, Thank you for staying with us recently and taking the time to share your experience with prosepective travelers on Trip Advisor! We appreciate your kind compliments of our helpful staff and are glad that our location was convenient for you to enjoy your trip. On behalf of the entire James team, we hope to welcome you back the next time you visit Chicago!
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Las Vegas, Nevada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 15, 2012 via mobile

We stayed at this hotel for 3 nights. Was close walking distance to shopping and great food! The room is great, cool modern vibe with great furniture! The bathroom the shampoo and conditioner are in bottles in large shower and they smell amazing.

We ordered room service a couple times, desserts were ok. We got the cake pop tree. We also ordered the burger and that was really good!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review, November 18, 2012
Dear itravelusa86, Thank you for taking the time to share your experience at The James Chicago! We appreciate your generous compliments about our room service and our comfortably modern rooms. We are glad you enjoyed your stay with us, and we hope to welcome you back again soon!
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Bellevue, Washington
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

Stayed at this perfectly located, clean, friendly boutique hotel in 2010 and now in November, 2012. Just completed my recent stay while attending my conference at McCormick. This place has the right amount "cool" -- a friendly and helpful staff (everywhere), orange infused water and hot chocolate at the front door, free newspapers, a computer kiosk area, and a decent gym. The bar is under the radar and the turn down service with a Primehouse treat is a nice touch. I could always count on housekeeping for a clean room et al. Nice little touches such as filtered water at the bedside were cool, too. The beds are some of the most comfortable I have ever slept on for a hotel. Oh yeah, if our buddy with the Audi Q7 is available, you can request a ride to somewhere within reason. Bottom line: The James Chicago has a certain "cool factor", and for the $$$, it is well worth the price of admission at Rush & Ontario. We did have our nightly conference rate which I thought was very fair for the Magnificent Mile area. No question, I'll be back in 3 years!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review, November 18, 2012
Dear mssking, Thank you for taking the time to share such a great review about your recent stay with us at The James Chicago! We truly appreciate your repeat business and that you found our property and staff to be just as emjoyable the second time around. Thank you again, and we look forward to seeing you the next time your travel plans bring you back to Chicago!
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Toronto
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed November 13, 2012

Discovered the James via Priceline. This blind date has turned into a longstanding affair. Staff are fantastic. One can judge a hotel by its front of house: here the doormen, valets and bellmen are friendly, incredibly informed and they remembered us each day! While the concierges are officially the connoiseurs, pulleeeze bring the attitude down a notch.
Rooms were cleverly & modernly designed with enough space. Only stay here if you want to experience Chicago by day or by night; if you want to shop; if you want to dine; or if you want to see beautiful people. Love this place.

Room Tip: noise is all around you because of the location, so you might go high if you want less urbanity
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review, November 14, 2012
Dear HermesParis, Thank you for taking the time to write about your recent experience at The James Chicago! We are flattered that you consider us a new home and are glad that you found us. We appreciate your wonderful compliments, and that our great team of bellmen and valet made your stay a great one. We look forward to welcoming you back the next time your travels return you to Chicago!
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Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 12, 2012

I surprised my boyfriend with a trip to Chicago to shop the Magnificent Mile and visit the German Christmasmarkt (highly recommend!). We had found a deal on Jetsetter for the James, and I figured the deal was too good to pass up. I agree with other posters that it was a little noisy at night, but it is a city, so I'm not sure why I would expect peace and quiet. The location was pretty much perfect - two blocks from Michigan Ave and walking distance to everything (even though it was very cold!). The room was spectacular. The bathroom was not anything special, but it was clean and nice. The bed was amazing, the room was spacious, and it had multiple pieces of furniture. There is a trader joe's across the street so you can pick up wine and snacks. The only complaint I had was the service in the hotel bar. The male bartender was busy, but he was kind of a jerk. The other hotel staff were fine - not friendly, but not rude. They just did their jobs and let the hotel speak for itself, which was fine with us! I would highly recommend the hotel for your couple getaway or for your next business trip. Also, I really appreciated the water bottle they provided - no other American hotel I've stayed at recently has had this. And, side note - I know they are supporting a green initiative, but a little part of me missed the tiny hotel-sized shampoos and conditioners. I can give those up in the name of sustainability, but I missed them a little bit!

Room Tip: Check out Snique Away or Jetsetter. This hotel is featured quite often!
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel06, Director of Rooms at The James Chicago, responded to this review, November 14, 2012
Dear heartinsydney, Thank you for taking the time to share your recent experience at The James Chicago. We are glad to hear that you enjoyed our spacious rooms and our water bottles; also note that travel-sized versions of our Intelligent Nutrients bath products are available for purchase if you prefer. I would also like to apologize for the inconvenience in our bar; this is not what we expect any guest to experience and I thank you for bringing this to my attention. I am glad that despite this, you very much enjoyed your stay with us and I hope we will welcome you back soon!
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Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Chicago
#16 Romantic Hotel in Chicago
#17 Business Hotel in Chicago
#20 Luxury Hotel in Chicago
#31 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrated cultural attractions - Complimentary Wi-Fi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-filtered water - Twice-daily housekeeping with turndown (upon request) - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, an intimate and unique cocktail lounge. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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