This is our second stay at the James and it was just as perfect this time. We cannot express enough how wonderful the staff are. Everybody is efficient, friendly and thoughtful. They remember our daughters name, remember our plans for the day, offer water at exactly the right moment, predict every last need. Housekeeping is prompt, doormen are spectacular, turndown reliable. I love the little touches like the complimentary hot chocolate with homemade flavored marshmallows.
If you are a foodie, the restaurant is superb, with the best bacon I have ever had. They serve food all throughout the day from a variety of menus. Do not skip their breakfast which is worth every penny. (Yes, it's expensive)
The only thing that I don't care for in the hotel are the bathroom doors. In order to save space, the designers added sliding doors in the bathrooms which limit privacy.