After reading about this hotel online (was here as part of a meeting) I was prepped to expect something more.
The meeting rooms, to be sure, are impressive. Room, however, was tiny. Bathroom was so small I could barely get in and out - even in the smallest of NYC hotel rooms I have never had such a small bathroom. They also kept putting the bath mat in the way so that you could not get the door open easily. It got to be a pain.
Amenities were not replenished.
Upon check-in I told the girl at the desk that I would not be staying four nights, only three. She seemed to adjust it. I was forced to actually check out in the middle of the third night due to flight changes because of the approaching hurricane. The staff was gracious in getting me a cab (all duly noted, it turned out, in my file) but I was then charged (I found out with my credit statement a week later) for the fourth night, evidently due to some confusion about my "early departure" on Night Three. They are being kind about rectifying this, but no one can figure out why it happened.
Note to all: they really are on the prowl for those not following orders, One of the trustees of our group wasn't allowed in a restaurant during the week because she was wearing jeans, and I, who own a fourteen-buck Tracfone I only use in emergencies, was sitting in a far corner of the Wigwam restaurant at breakfast speaking quietly with a friend about the upcoming storm and what I needed to do when I was handed a card "requesting" me to get off the cell phone. Wow! Me? Me who doesn't even know the cell number because I use it so infrequently?! So beware: when they say the staff is prepped to make you follow the rules (I wasn't even aware that was a rule) they are,
Room service food was actually not very good..at least the burger. Soup was okay. Room service guy was vey nice and the nicest and most professional employee I met there.
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- Also Known As:
- Union League Club Hotel Chicago
- Union League Hotel
- Union League Chicago