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“Excellent service, location, quality” 5 of 5 stars
Review of Comfort Suites Michigan Avenue

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Comfort Suites Michigan Avenue
3.0 of 5 Hotel   |   320 North Michigan Avenue, Chicago, IL 60601 (Downtown / The Loop)   |  
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Choice Privileges Points
Ranked #39 of 177 Hotels in Chicago
Certificate of Excellence 2014
San Diego, California
2 reviews
“Excellent service, location, quality”
5 of 5 stars Reviewed November 16, 2010

The staff is very friendly and helpful. Most imporant is the quality of the hotel and value, to have a suite with all amenities along Michigan Ave. is a great deal!

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 17, 2010
The staff of the Comfort Suites thanks you for your review and kind comments. I am so glad that you find great value in our all suite Michigan Avenue hotel and find our staff friendly and helpful. We hope to have you back as our guest in the future.
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1,078 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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English first
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2010

Loved this hotel - all the staff were extremely friendly and helpful. Our one bedroom suite was a great size, tastefully furnished and very clean.

Location-wise it was excellent - close walking distance to most attractions and right at the start of the Magnificent Mile.

Highly recommended!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 17, 2010
Thank you for sharing your experience. I was so glad to read you enjoyed our spacious suites and our perfect downtown Chicago location. We look forward to welcoming you back!
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Stockholm, Sweden
Top Contributor
86 reviews 86 reviews
81 hotel reviews
Reviews in 62 cities Reviews in 62 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed November 11, 2010

This hotel has many advantages, but I would not stay here again unless they fix their Internet.

The first day the Ethernet cable was broke (there is no wireless internet in the rooms), but the second day I got a new one - and the second day it worked OK (although I prefer wireless, especially in a hotel room!).
The third day the internet was completely down, and only worked downstairs and not at all in the rooms.
The fourth day it was incredibly slow, and the fifth day it went down every now and then.

I think I lost about four, five hours of work just because the unreliable internet connection! In less than a week.

That is not acceptable in a business hotel!
Not in 2010.
And not in USA and downtown Chicago.

Although everything else was fine, I will not return until there is a wireless, functioning internet connection in the hotel.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 15, 2010
We truly appreciate your feedback, I am sorry for the internet issues, we take this issue very seriously and will investigate this at once and ensure this does not happen in the future. We do hope you stay with us again, thank you.
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Sheboygan, Wisconsin
1 review
5 of 5 stars Reviewed November 9, 2010

The overall experience was fabulous. The room, the view of the city, the hospitality, the service was five stars. This was my first stay at a Comfort Suites and would stay there again.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 11, 2010
We appreciate your review and comments. I am happy that our hotel and staff made you feel at home and we look forward to welcoming you back as our guest during your next trip.
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1 review
5 of 5 stars Reviewed November 8, 2010

The staff is the best I have ever experienced. To make it even better was fresh baked cookies.

  • Stayed October 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
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Madrid, Spain
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 25, 2010

We chose this hotel for its location but we was amazed when we saw the studio! It was big and the view was spectacular from 22nd floor! It had a full kitchen including stove, dishes, pots, etc., 3 large closets, and even a washer and dryer! The staff was incredibly pleasant and helpful and the complimentary breakfast was great too!

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, October 27, 2010
Thank you for your review. I am so glad you enjoyed the features in your suite and the wonderful views. Our staff is so pleased that you found them helpful and friendly. We look forward to hosting you again!
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Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2010

The women in my family and I take an annual trip to Chicago every year. This is the first time we have stayed in the Comfort Suites and we will definetely go again. Our rooms were amazingly beautiful and we were right down the street from the best shopping areas. The Guest Services Manager, Matt Hafelein, was great. My Aunt met us later in the evening and Matt was nice enough to get her a cab and get her to where she needed to meet us. It was perfect. He definetely took a lot of the stress away for us. Would definetely recommend to those that are familiar and not familair with Chicago as everyone that worked there was helpful!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, October 27, 2010
I am so happy that Matt was able to make your annual trip to Chicago less stressful and that you enjoyed your interactions with our team. We truly appreciate your review and for choosing us to host you and your family, we cannot wait to welcome you and your family back next year.
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Additional Information about Comfort Suites Michigan Avenue

Address: 320 North Michigan Avenue, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#25 Romantic Hotel in Chicago
#31 Family Hotel in Chicago
#37 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Comfort Suites Michigan Avenue 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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