I was slightly dubious about this hotel, as it doesn't look that great from the outside. However, I was absolutely amazed when I walked into the suite at how big it was. There was an enormous living room, with views in both directions of Michigan Avenue, a kitchen area, with crockery, cutlery and glasses, a cooker, microwave and toaster. The bed was incredibly comfy, and the bathroom, while rather small, was absolutely fine. For what I paid (£85 per night) I thought this was an amazing deal, and it was so nice to be able to cook rather than trying to find somewhere to eat out (a bit of a challenge in Chicago as I'm a vegetarian).

A few negatives:
It's great that there's PCs, which helped with getting my boarding pass sorted out. However, there really should be wireless internet throughout the hotel, rather than just in the lobby area and breakfast room.

other reviewers are right that the breakfast room is ridiculously small. I just got what I wanted and came back up to my room - but not having wireless internet meant I wasted time hanging around downstairs rather than eating breakfast while working out what to do for that day.

There are only two lifts, and they are very very slow.

My suite didn't have a washer dryer, and that would have been really handy.

There's coffee and tea provided, which is great, but the milk is that nasty non-dairy creamer.

However, overall this is a really good deal in an unbeatable location. I'll definitely be staying here again!

After such glowing reviews, my expectations were high. And, it WAS a really great hotel in the perfect location. Also, not as pricey as most hotels on Michigan Ave (but still, $250/night during the time we were there). Big windows with a great view. Huge rooms. Full kitchen, and even a washer and dryer. It was perfect for our family, who accompanied my husband on a business trip.
HOWEVER, there were inconveniences. 1) Internet was mostly broken while there. 2) Our key cards needed to be re-configured at least once -- sometimes twice -- a day. 3) Toilet kept plugging. 4) Breakfast room was quite small. A couple times there just wasn't anywhere to sit and we had to juggle our plates back up to our room to eat.
CONCLUSION: Recommended for a family that wants to stay downtown and doesn't mind some inconveniences. Not recommended for a business person. We actually ended up having to check out two days early and go somewhere else because it was crucial that my husband have internet for business while there.

I am not often compelled to write a review, but I want to save traveler's from thinking this hotel is a good deal when it is NOT, simply based on its location. I travel here often for business and decided to try it once because of the suites. I think a better deal can be found in the area. I guess the older, cramped rooms wouldn't be so bad if the general overall attitude was better. My room wasn't cleaned one day. I couldn't shower one day because the water pressure was down to a drip. Did they care? NOPE! I think they assume they will continue to get business because of the location. Don't fall for it!

Great Location right on Mich Ave. 1 block from the River Walk & 3 blocks from Millennium Park, Just at the start of the magnificent mile. This hotel has a small lobby. But the large rooms more them make up for that. The rooms are all good size suites with full kitchens and living room area with modern office space and free Wi-Fi. also a wonderful city view from the higher floors.